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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Fast IVR system. Great agents. Very responsive. I never had a problem with this platform. Payoneer is one of the best platform I had. I will always recommend this to anyone.
Date of experience: March 13, 2019
It's my first time i requested payment and received successfuly. I called on helpline for more information and representative was so polite and professional.
Date of experience: October 5, 2020
Customer service is important for people because if anything we can't understand we want ask to them only
Date of experience: April 22, 2024
Not all the companies and people you speak with are real, there is many fake, at least this are fake: greencard organisation/USA immigration (who also claimed they from the lottery)
Date of experience: September 16, 2018
I did same transaction to my payoneer account from my pay-pal account and all worked well. When at some point payoneer decided to verify some transactions of total of about 1600$ (as I mentioned it was same transactions from my PP account that worked well many till that day). So now my payment is stuck at verification and I cannot use the money when I very need it! Also the support provided me with false information - they made me believe that the information that I provided for verification is enough, while at later it was rejected. Also some say that the verification process should take up to 24 hrs and its not, the last timeframe that I received is 72 hours... So now I stuck almost a week without an option to use my money. VERY BAD - WHY PAYONEER MADE ALL THE NECASSARY TRANSACTION VZERIFICATION BEFORE, AS IT WAS ALL FROM SAME SOURCE!?
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2021
Whenever there is a new payer, payoneer needs to approve the payment details, which I understand. But even if you submit the details the same day the payment is made, it takes about 15 days and 5 customer phone calls from user's end to get the payment approved. They say it will take up to 3 business days, but rest assured that the support guys will only take your request seriously once it has been 2 weeks since the payment. Only then they will get on call with payment verification department and clear the payment. They won't request any new detail, because everything they need and asked is already with them. They'll just stall as long as possible. First you'll get a response that the ticket has been escalated to High Priority and you should get an email within 24-48 hours. But if you don't get an email in 24 hours, call us. When you call, you are told well it is not exactly 24 hours, its 23.67 hours since the last call. When you call in after 48 hours, they say well it is not not 24 hours since THE last call. Then it's Saturday, so they're closed. When you call on Monday, they say well we said 2-3 business days, so Saturday Sunday doesn't count. Keep in mind that it's now been 12 days since the first call, so way way past 2-3 days as they so call it. Now, on Tuesday, it's 15th day, so now the support guys talk to the payment approval department and after staying on phone for 30 minutes, you finally get the payment approved. 5 stars for the last support call, just wish the same response was given on actual 3rd business day, not after 15 days of submitting the payment approval details.
Date of experience: September 22, 2020
I have appreciated giving you a call and callinge back when I ran out of airtime. I wanted to resolve an issue regarding account blacklisting and I am hoping for the best
Date of experience: August 22, 2019
Two things they dont really like. 1-the 25usd u dont get until u have over 1000$. They dont mention this right away. U cannot get the debit card either if other payoneer users sends u money
Date of experience: February 11, 2019
Hello, Franc
I am sorry to hear that. Please be advised, however, that our service allows you to withdraw your earnings to your bank without having a card. The card is optional for this account type, and therefore, is not ordered automatically during registration. Here is why it is required to start receiving payments from our official paying companies or through Global Payment Service in order to order a prepaid card.
The "Refer A Friend" is a bonus program which gives you a possibility to receive a reward only once you or your referral will become an active user of our platform. You are welcome to review the Terms and Conditions of this bonus program (please check part 4 "Qualifying referrals") here: https://www.payoneer.com/raf-terms-of-use/
You can also find this information on our blog:
https://blog.payoneer.com/how-to/general/payoneer-refer-a-friend-dos-and-donts/
This information is also mentioned in the FAQ page related to the "Refer A Friend" bonus program:
https://payoneer.custhelp.com/app/answers/detail/a_id/6000/
Please let us know in case if you will have any questions arising or in case if you will need any additional information and we will be glad to help.
Sincerely,
The Payoneer Team
Am using payonner from two years it's best bank in the world
It give lot of method of the payments and give u ability to get payments from famous market like amazon and fiver and wish...
Date of experience: September 11, 2018
Please help me I need to buy affiliate market coach my money now but there is a problem when I make a registration for Payoneer account I make a mistake I was said I get 5k that's my big problem please fixed me that thanks for your helping me my favor
Date of experience: February 14, 2020
It's simply amazing! And will recommend everyone. I have been using it for almost an year now.
Date of experience: July 5, 2024
1- I used it in order to transfer money in USD to my USD bank now they disconnected that and they only send in local currency.
2- I used the billing service, TOOO SLLOOWW as pain and they ask my clients for docs which is aweful policy and even when he did provide this $#*! the payment failed I completely moving to pay pal. Yes higher fees but better service.
Date of experience: August 31, 2016
Hi Is, at Payoneer we are constantly trying to improve, but I am sorry to learn this was the case for you. Please see my private message.
Had to upload some documents and the customer service provided was excellent. They walked me through the process and ensured that all information was correct and accurate.
Date of experience: September 3, 2018
Good company and help me always with anything i need!
Since 5 years i joined payoneer they never forget their costumer's always help and support them forever!
Date of experience: June 14, 2018
Hello,
I am md jakaria hossain
My payoneer account is blocked?
Please unblock my account.
I hope payoneer support team give me more best salutation.
Thanks you.
Date of experience: August 8, 2019
Hi there! Thanks for the kind review, and we're sorry to hear that your account was blocked. I've sent you a private message so that we can work together to see how we can solve your problem. We are looking forward to assisting you.
Best,
The Payoneer Team
Payoneer service is unmatched. It is the best payment system for young entrepreneurs and thouse who encounter geographic limitations. Payoneer has made it possible. Thank you Payoneer.
Date of experience: October 12, 2021
Good service but need to speed up process. Because people suffer alot due to international service it is costly to call again and again therefore needed to solve issue as soon as possible
Date of experience: September 6, 2018
! Don't use payoner anymore, this is a scam, I transfer money 1 month ago still the destination cannot receive the money even if its showing completed, Share the news! Its a scam
Tip for consumers:
!!!!!Don't use payoner anymore ,this is a scam ,I transfer money 1 month ago still the destination cannot receive the money even if its showing completed ,Share the news!!!!!Its a scam
Products used:
!!!!!Don't use payoner anymore ,this is a scam ,I transfer money 1 month ago still the destination cannot receive the money even if its showing completed ,Share the news!!!!!Its a scam
Date of experience: July 15, 2022
Hi there!
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this.
We are constantly working to improve our customer support. Please kindly provide us your customer ID and the email address associated with your account. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
We wish you a great day!
Shelly from the Payoneer team
I think the service is very polite and also easy understanding i will like to appriciate more to the services and the workers they are all doing a very good jobs on it
Date of experience: September 18, 2018
John was patient, calm and attentive to my complaints! Then He took his time to access my uploaded document and referred me to the document verification team. I love it!
Date of experience: October 18, 2018
Running for last minute funds, and trying my luck to call Payoneer hotline, and Mark was able to solve my problem, guided my through the transfers and woohhhh thank you.
Date of experience: January 7, 2020
Even though I am waiting a little for my account to get verified, I have never had any issues with Payoneer, and their staff is amazing! Their costumer service is always amazing!
Date of experience: October 9, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Sergei,
Thank you for sharing your review. We regret to hear that you are so upset with our payment verification process.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payment department so that we make sure that it complies with the Terms and Conditions of our service. In this situation you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please rest assured that reviews like that are not going to happen every time you are receiving a payment. We hope that our Customer Support agents were able to assist you with your situation. If you still have any questions left, please don't hesitate to get in touch with us through the Support Center.
Your feedback is very important for us. We truly value you choosing Payoneer and will do our best to go beyond your expectations with our service.
Best,
Anna from the Payoneer team