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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I liked your costumer service. It takes care of the costumers, it checks the constumer information for security reasons and gives the maximum efforts to help them.
Thank you so much
Date of experience: May 18, 2018
I am really disappointed in Payoneer. I had a personal account and was in need of a business account for my company. As soon as I opened the account they blocked it because I was not allowed to have two accounts registered to the same person, even though I am just a company representative for the business account. I had to contact them to close my private account, since they don't have a way for you to close your account in settings. I assumed the issue with my business account would be resolved after this but of course it wasn't. I again had to contact customer support through their website. And they require you to chose one of the subjects from the drop down menu before you write and send your message. I found one that was close enough (it said my account was locked and not blocked, but I didn't see one about a blocked account) and my issue was instantly "resolved" where they sent me an automatic email informing me how to change my password in case I made three mistakes with my password which resulted in my account being locked. They don't even bother reading the message and figuring out your problem. Because of this I had to call their customer support and for this I needed to make an international call to them. The support assistant was nice, understood my problem and said that this shouldn't have happened and told me she will send a request to the department that is responsible for unblocking accounts. My issue will be resolved in 3-5 business days.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2021
Able to advise me how to fill in the questionnaire.
Date of experience: July 4, 2024
Es excelente y los servicios que me brinda no los encuentro con otro! Y lo mejor es que si puedo tener una tarjeta débito
Date of experience: September 9, 2024
Being able to speak directly with a customer care service representative has made doing business with payoneer very efficient
Date of experience: April 12, 2024
Only good experiences so far. I am a new Customer with Payoneer, and so far everything has been fine. I look forward udsing my new card and have full confidence in Payoneer.
Date of experience: August 30, 2019
My experiences with Payoneer has been great. They are efficient and they are global. They aslo take their time to assist as best as they can. Thank you all for great service.
Date of experience: January 15, 2020
I have used Payooner services for a little over a year now. I have never had problems with using the service.
And their customer service is swift and excellent.
Date of experience: May 21, 2018
Was wowed... and overwhelmed with Stella service. Conversation was detailed and was very thankful.and an e mail was sent immediately for my attention. Hoping to rec
Date of experience: January 18, 2019
Information about transactioI needed some information about one transaction, and dispatcher explain to me everything that I was interested.
She was very polite and helpful. N.
Date of experience: March 11, 2019
Once you accept the slightly cringled path to different. Locations to do things. It seems fluid and quick. You do need to do this without being in a rush
Date of experience: April 22, 2021
Hello I Am Just Create New Account With Payoneer But I love This. I am Very New With this Yet. But They Give Good Responce & I also receive My First Payment With My Buyer. But For Now it shown Pending. They told
It will take 3-5 days too receive Into your Account. Thats Great
Date of experience: March 4, 2019
Payoneer is one of the best service & the agebts are very helpful in any problem or resolve our problems. Agebts are very cooperative. Thankyou Payoneer for provide us this kind of better Service.
Date of experience: May 29, 2018
I had a poor experience with Payoneer sign in and then giving feedback.
A) Does not make it clear that user name is PW
B) Does not tell you whether issue is user name or PW
C) Does not let you in without making a call
D) Does not allow original PW
E) Does not allow normal comment length
F) Does not let you know beforehand there is s character limit to comments.
G) in this review, does not let you know why iit will not submit if you leave
Something out.
Date of experience: August 26, 2018
I called yesterday Oct 22nd, I had a very IMPORTANT issue with my car and I was so concerned about someone taking my money, their Customer support was very emphatic and listened to me and make a ticket, I felt someone was caring about my issue. I trust this is going to be resolved soon.
Date of experience: October 24, 2018
Overall my experience was somewhat frustrating at the beginning but eventually with patience I learned the true morals of Payoneer customer service all thanks to Sofie/sofy.
Date of experience: June 18, 2018
I got supporter in short time. He/she explained me everything very clear, provide me new link for upload immediately and waiting for me to upload new pdf document.
Everything is great.
Date of experience: October 9, 2020
For some people like me living in 3rd world country payoneer gave us the opportunity to make transaction internationally. I the boundary is broken and the world is open to us.
Date of experience: January 9, 2019
For 2 or 3 months they`ve become impossible to use. For every payment that i receive from my old clients that they have use payoneer ( only this year i`ve recive more than 20k) they ask a lot of information: like they ask me to email my id card 5 TIMES, they want to see the invoices and the work i`ve done... they want to know what size i have on shoes ( joking, they want to know some other stuff deeper than that). A lot of stupid questions and rererevalidation of old validation.
After weeks of emails i receive the money ( that is why i give a star here)... but f%$%k payoneer it`s a payment service or what?
My opinion: STOP using payoneer, they`ve become an awkward payment service, read all reviews, all payoneer answers start with: Hi XXXX, I am sorry to learn ( or hear) about your experience...
Dear Payoneer we are freelancers, we are depending on that money, i don`t know what happen with you, i want you back... pls don`t ruin this awesome service that use to be! Make me change that 1 star to 5
Date of experience: August 22, 2016
I have been using Payoneer since 2018.
And it's great because my country doesn't support Paypal. And I use Payoneer alternative of Payapal.
Their customer support is just great!
Love Payoneer!
Date of experience: February 1, 2021
The Payoneer Support system is reliable. Payoneer Support system understands Customer Relationship thus they deal with customers in such a way that the customers feel welcome and appreciated.
Date of experience: June 15, 2020
It's good supported and usefull Master card for freelencer And online worker Who want work with international client. So we who don't have PayPal support in our country Payoneer is must
Date of experience: September 16, 2018
Gi her the opportunity of growth in the company I felt really good in the call. Defenitly I will recommended Payoneer for the customer Services that they have.
Date of experience: September 10, 2018
Good service polite and reasonable and helpful, and in time I can highly recommend it to my friends and people I know as it's very trustful and creative
Date of experience: September 7, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Elene, at Payoneer we always try to improve our service and make it easier for our users to use it. I appreciate your feedback, and I would love to discuss your personal case- please see my private message to you.