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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Very user friendly, great app to work with. Interractive customer service professionals to assist with any questions or clarification require to use the app seamlessly.
Date of experience: October 5, 2021
They please me provide all my documents, ID, driver, passport, after i provide it, they close my account.
AFTER CLOSE IT THEY STOLE MY MONEY 1102 eur.
DON'T USE THIS COMPANY.
WITHDRAW ALL YOUR MONEY ASAP.
Support ''KATE'' not talk with me about my money. She close chat and END.
Date of experience: August 9, 2018
The only issue that i had it's because i think my account has not been verified but I uploaded an utility bill they told me to wait 24 or 48hrs to updatte my pending payment.
Date of experience: October 20, 2020
It take one week only to load money to come in payoneer account. Thenyou can withdraw in your bank account. Paypal so simple you get your money in few minutes.
Date of experience: May 22, 2018
Every time I call Payoneer Customer Care Helpline my issues are solved in very short time during the call is held on.
I am very happy with the services of Payoneer.
Thanks Payoneer Team
Date of experience: April 8, 2021
Bry was the one who helped me. I got what I wanted. I highly recommend Bry. Thanks for your outstanding friendly service and the the sure information.
Date of experience: December 27, 2018
Ask to speak to Tiffani and I can guarantee you an awesome experience awaits you...
That said payoneer is also an awesome company that's why they recruited an awesome employee like Tiffani...
Date of experience: May 21, 2018
Not being able to use my card as a credit card to buy fuel very upsetting
I wasn't able to buy fuel with my credit card I had to use a debit I don't like using debit for security reasons and PAYONEER CARD even tell me why the phone was from like eight minutes and put me on a brief hold of me that put you out before sir and 15 minutes later sorry to put you on hold so long
Date of experience: January 10, 2019
I am horrified by by experience with Payoneer. I was "randomly" assigned a card from Belize and have been charged a 1% fee on every transaction I have had with them (whether buying something or ATM withdrawal)--over $250. I was told that "I cannot connected my bank account to withdraw funds" (for no clear reason) so simply withdrawing the funds was not an option. I HAD to spend or withdraw the cash. I was never told that my card was from Belize and would therefore have these fees. The list of fees says NOTHING about this or the possibility of this. When I spoke to them on the phone they said you have no control (and they have no control) over which bank they use or the fees associated and that "they don't need to tell you."
I only encountered the fee issue because I was altered by a text message to look for an email that was never sent (confirmed by Payoneer) that they recommend I withdraw my funds ASAP because they were discontinuing my card with LESS THAN TWO WEEKS NOTICE. (Which means I was forced to pay the 1% fee on every penny I had left with them). When I submitted a help ticket - they never answered (they said on the phone later that they "get too many emails to help everyone") I had a message on my account (no email) saying they had "previously informed" me (never happened) that my "card issuer" was not being supported anymore and they "strongly recommended" that I drain my account.
Horrible company. Unethical, possibly illegal. Never use. Never trust. I'm disgusted.
Date of experience: May 23, 2018
It is good to have them, I have been working with payonner since last year, there customer care service is good. They are always trying to improve there service.
Date of experience: January 24, 2021
I called Payoneer because I recently found my pay card for my travel company. I called at 5:40am and the gentleman I received was very helpful and resolved my issue quickly
Date of experience: September 11, 2018
Contacted four times and received expert help. The operators are very polite and knowledgeable in their work
Date of experience: April 23, 2024
Want to be able to receive fund, transfer fund and withdraw without stress. I should be able to do that without been ask so many questions like providing my url etc
Date of experience: May 27, 2020
Who may concern
I was applied for my account on 26/09/2020. Not I get approval yet. But last month I start my survey about my account. Payoneer Customer Care
*******@payoneer.com I send a mail actually who are working there amazing. Quickly they start work with me
Hello!
This is Andrew from Payoneer Customer Care. I'll be happy to assist you.
Thank you for contacting Payoneer customer care. I want to make sure that this issue is resolved for you.
Is this Payoneer account linked to your e account?
Have you received a linked or do you have another account that is currently linked? To have an e status approved we must complete the onboarding process on the Payoneer site. I was replying to Andreu. So up to this email, I had a very bad feeling.
After that Rose send me an email she said, I appreciate your efforts in sending us a clear email regarding your concern about your Payoneer account. I know you've spent a lot of time on this already and I would like to help you complete the process all throughout.
When I saw those words I was so happy I thought there are some people in Payoneer who can help customers. Thank you, Rose and Andreu Keep it up, your humanity
Date of experience: September 25, 2021
Still awaiting to get My balance updated after a payment received - more than 24 hours
Date of experience: July 3, 2024
Auto answering sometime doesn't help much and not solving problem.
Date of experience: July 3, 2024
I would recomend your services! I really feel that if other customer service companies follow your path it would be awesome... thank you for your great customer service!
Date of experience: June 6, 2018
Everything is excellent.
I used several payments method but payoneer is the best.
There are a lot of advantages in payoneer such as low fee.
Date of experience: April 16, 2024
I wants to know the status of my payooner card. He told me the status of my card and also resolve the problem which i have faced.
Thanks again Denial
Date of experience: May 21, 2018
Rea was great she did her very best to assist me she even called me back and give all the time needed to upload the document that was needed, hope you all the best
Date of experience: October 15, 2020
Many thanks to the president of the company, Mrs. Keren Levy. Who listened to my request and helped me personally. Thank you to Mrs. Racheli for the personal handling of my request.
Date of experience: November 14, 2021
Everything about the experience was excellent! I would recommend their services. The agent was able to answer all of my questions and the one she wasn't sure about she was able to get the answer for.
Date of experience: September 14, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
