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Payoneer has a rating of 4.5 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The person on the other end was very professional and polite. I would recommend her to anyone that does live chat for any reason.
Date of experience: June 22, 2018
Good and accurate billing info, wont give a 5 star until i see more improvement on the reduction or elimination of the transaction fees.
Date of experience: February 27, 2021
Payoneer steal the money! Just blocked your card and support can tell 1 word "please wait". I wait 2 month, and nothing change, it is so sadly...
Date of experience: July 25, 2013
Every now and then there's an issue with any app, their cs has proven to be on top of issues and haven't let me down.
Date of experience: February 26, 2021
The CS went out of her way to help. I've been fussing over this ID for as long as forever. She was so nice <3
Date of experience: June 11, 2018
Its good so far lets see what happens because waiting on approval to see if I can order my card and start getting paid
Date of experience: March 1, 2021
I met two angel on the service help line. One is Anna and another is Wendy. Both are fabulous. My best wishes will be always there with them.
Date of experience: November 9, 2020
I think my problem will be solved. Agent gave a detailed instruction what to do in this kind of scenario.
Hopefully, everything will turn out well.
Date of experience: October 1, 2021
I dealt with one of the most professional and kind customer care rep today who was able to resolve my issue professionally and amicably
Date of experience: June 22, 2020
Great experience with this solution. I'm using it for over 3 years now and most of my needs for international transactions are covered by Payoneer
Date of experience: April 21, 2021
My friend can easily use it anywhere. Because of he had used it to withdraw his earned balance from ATM booth. Its charge very simple.
Date of experience: January 5, 2020
Today I got trouble in resetting my password they help me with a very clear instructions and the issue got resolved
Thank you payoneer
Date of experience: January 25, 2021
Thank you Sophie for taking care of my concern, I was very worried but you helped me understand the process and how to solve
Date of experience: March 8, 2021
Amazing reps! My issue was resolved I'm a timely manner. I love the easy process of getting payment and the professionalism is up to par.
Date of experience: January 10, 2020
So far i have had very good experience using my payoneer account. The access is easy and the customer service agents are really helpful
Date of experience: September 29, 2020
Its my first experience with payoneer and right now i love this app but in future may b i get more enjoy from them
Date of experience: July 17, 2020
It's a good payment gateway. Not much of an hassle. Can work to make their app & website little more user friendly & smooth.
Date of experience: August 11, 2021
Very professional and they provide all the help needed. I've been using payoneer for 2 years now and never had any issues with them
Date of experience: November 18, 2020
Awesome rep. Issue was resolved in a timely manner and will reach out if there are things I need to clarify in the future
Date of experience: September 3, 2020
Good service but looks like the guys at the verification center are taking 5 hour naps. Why does it take more than 7 days to verify a simple paper?
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2021
I'm really satisfy with the service i have use many account but payoneer is very best work for me i can easy received my clients payments
Date of experience: March 16, 2021
Went smoothly as expected. I am very happy with the trade facilitation and customer protection. It gives me confidence to do international trade
Date of experience: September 10, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Ed,
Thank you very much for sharing your review. We're happy to hear that you enjoyed the customer service that you received. We also understand that you had to wait for it to be handled and apologize for that.
In most situations our support representatives are able to assist customers immediately and solve problems on the go, but some of the cases demand time-consuming investigations and coordinated work of different departments. Handling time for such cases may be extended.
We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide all of our customers with excellent customer service.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team