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Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Very good in resolving problem and have a good attitude
Date of experience: August 24, 2024
Customer Care, Mr. Jhay-ar, has given a clear explanation with follow up email. Great services, provided!
Date of experience: August 7, 2024
Thanks to the team, the associate can respond right to my queries. Now my 2 issues fixed 👌👍👍👍👍👍
Date of experience: August 5, 2024
Payoneer consistently provides exceptional service, promptly addressing my needs. Their user-friendly digital platform and friendly staff have made banking a breeze. I feel confident and satisfied with my financial institution.
Date of experience: April 19, 2024
How one's payment be delayed/suspended due to type of account when the owner could fulfill all verification requirements?
I face this like situation, I don't understand why this type of inconvenience happens.
Date of experience: May 11, 2024
My experience was good to talk with a lady I forgot her name but she helped me
Date of experience: August 23, 2024
Excellent experience with payoneer. They respond timely and quick service
Date of experience: August 23, 2024
My interaction with Payoneer has been overwhelmingly positive. The platform's functionality and reliability have consistently met my expectations. While awaiting resolution on an issue, I've found the support team to be responsive and attentive. Although my concern has not yet been fully addressed, I am confident in Payoneer's commitment to resolving it satisfactorily. Overall, I am pleased with the service and look forward to continued positive experiences.
Date of experience: April 23, 2024
The associate was professional and insightful. At first she was confused but then she got right on the ball and let me know what's up with my issue.
Date of experience: July 29, 2024
With payoneer, it is easy to receive money from any market place of your choice and you can convert money receive in foreign currencies into your local currency. Payoneer makes online business easy for the 21st century economy.
I highly recommend Payoneer to all freelancers and everyone doing any form of online business and need to receive payment in foreign currencies.
For easy online business, choose payoneer!
Date of experience: May 17, 2024
This is the best solution for businesses. Has all what an online seller needs.
Date of experience: August 22, 2024
After my experience, I just wish that Payoneer will get all verification details on the day of sign up nd not on the day they are being paid. I had an account approved but because Payoneer asked for other verification details after sign up and before receiving money, it took a first time like me more than 1 week ( because of Holidays, too) to resolve the issue
Date of experience: April 16, 2024
The girl who handled my inquiry over the call was very pleasant and very helpful
Date of experience: August 21, 2024
I talked with them but there is not a proper solution but it can be if its verified they told me you have to submit the company bank documents I have submitted now see what happens?
Date of experience: June 13, 2024
Payoneer's customer service is excellent. They are always ready to help. The representative I spoke with today was knowledgeable, courteous, and efficient. He was very concerned about my problems and patiently helped solve my problems.
Date of experience: April 19, 2024
Payoneer is opening so many options and tools to move forward in my business
Date of experience: August 21, 2024
Fue una atención increíble de inicio a fin. Oscar fue muy amable, y sus respuestas fueron claras. Fue acertivo en toda su ayuda.
Date of experience: October 9, 2024
It's not was quick and nice only it's few minute
No more question
Date of experience: August 15, 2024
Trying to reach customer support for several days already. When I call they say that they can only provide support for active accounts. What about new users, huh?
Got my payment cancelled, have no idea why. Sent 4 emails, received same automatic answer over and over again. So how should I start using my account, if I can't receive funds, don't know the reason and customer support is not helping at all?
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2021
I withdrew to my bank account 300 euros (transaction id *******) on March 28,2022, the funds have not come so far. When contacting support constantly increase the timing of the decision of my question, first 21 working days, and now the term has grown to "unknown when". In general, if you want to lose your hard-earned
Date of experience: May 25, 2022
Payoneer is a financial services company that provides money transfer online, I use it little, but I never had any problems, and it has always been fast and efficient, so far nothing to complain about.
Tip for consumers:
secure payments and receipts company in my opinion, I had no problems
Products used:
ECOMMERCE MARKETPLACE SELLERS
Date of experience: April 15, 2020
It is my first time using payoneer. Upon receiving payment from a company I work for, payoneer placed my money to an unending review. I sent direct messages via their Twitter handle and no one has cared to respond nor solve my problem to date. This is a very poor customer service! Please improve on that.
Date of experience: October 22, 2020
I've been with Payoneer for several years have had both personal and business accounts. Witnessed how they evolved and still evolving into a great business who cares about their customers. I also found their new features of adding several bank accounts and multi-prepaid card options for big businesses. They know the market trends and work as an altruistic firm.
Date of experience: August 8, 2018
The customer service lady was very nice and helpful and I was able to get the answers I needed.
Date of experience: August 19, 2024
I had a few questions prior to initiating using my account. The customer service rep, Darren, answered all my questions and assured me that my transactions with my clients will be seemless and hassle free.
Date of experience: May 14, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Stanislav!
Thank you very much for sharing your review. We understand that you are yet to receive your withdrawal and we regret to hear it. We are doing the best we can to resolve it for you as soon as possible.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
We have checked it for you and we can see that your case regarding the delayed withdrawal is already being handled by our Bank Transfer Department with urgency and care. We are doing our best to handle the case as fast as possible and will notify you as soon as we have an update.
We are constantly working to improve and truly value your feedback.
We wish you a wonderful day!
Shelly from the Payoneer team