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Payoneer has a rating of 4.5 stars from 9,454 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Awesome... the customer service also is great they solve my problem whenever i got some issue with my payment
Date of experience: October 18, 2021
I was able to call customer service support to have them charged my receiving account from Citi Bank to another account. Awesome experience 👏
Date of experience: April 23, 2024
I need to get my accounts information and she walked me through the whole process and was really nice to me
Date of experience: April 29, 2024
So far I have no regret joining payoneer cause they make life easy
Date of experience: April 24, 2024
I withdraw 3am my time in Nigeria but haven't gotten the money into my bank account till now. And it's already 11am here. It's taking too much time
Date of experience: May 9, 2024
It is going smoothly but I'm not verified yet
And I'm having issues with few things
Date of experience: April 19, 2024
I am so grateful for your understending mee and try to help, from botom of my heart thank you, still I can not activate my Payoner and realy I do not know what is problem exept in step 3 beacuse I have not see op
Date of experience: June 13, 2018
I still have to pay my salary now I need to pay my salary now I have to pay my salary but I am still submitting the requirements but I am still waiting for my action to
Tip for consumers:
beautiful other girls
Products used:
nothing
Date of experience: September 5, 2019
It is easy to deal with the customer service represantative which is verry approachable, entertaining, and make sure that my concern will be solve ASAP.
Date of experience: August 21, 2019
While the issue was with AirBB, Fernanda the Payoneer rep took the time to think it through and offered to check other Payoneer accounts in case Airbb had made a mistake... it was a good experience.
Date of experience: March 19, 2021
Hi Guys, I hope all cards will be active asap! I like your service, and would like to use it for many years.
Date of experience: October 22, 2019
There was no wait time for assistance and my problem was easily solve.
Date of experience: June 20, 2024
I had issues with my pending card. They got it resolved in a quick and timely manner so I can process my payments!
Date of experience: June 21, 2019
I enjoy ur service the way I get attended to is very good and I enjoy ur company I hopefully will do more intentionally businesses with this wonderful and smartp bank
Date of experience: September 24, 2018
Por dos meses intenté obtener mi tarjeta payoneer sin ningún éxito, con la excusa que mi dirección no coincidía con la que tenia plasmada a mis recibos básicos del hogar 🤦 lo cual es una gran mentira.
Tuve que tomar tiempo de mi trabajo otra obtener una constancia del banco que tenia la misma exactamente misma dirección y esa sí me la aceptaron. Intenté varias veces mandando correos y chats para poder cambiar la forma de envío de mi tarjeta y nunca pudieron darme una solución, hasta que un conocido me dió el número para llamar y me atendió Saul super amable y le puso fin a mi pesadilla
Date of experience: July 8, 2024
Nice congratulations to your business and I ask you to open my closed account, it is very important for me, thank you all.
Date of experience: November 13, 2020
Promt fast and effecive to tune of being highly helpful and well better than usual... lady was knowledgable quick and very human understanding and easy to speak o
Date of experience: March 6, 2019
For some reason I was asked for additional proof of rsidence and I was provided with the options and after submitting the information it ws approved thanks Payoneer.
Date of experience: June 9, 2020
I cant open my account? I think its just a scam! No help from anyone;( Who can tell me who these people are and if this is a real site for banking?
Date of experience: March 16, 2017
Hi Peter, it's hard for me to understand from your message exactly what happens when you try to open your account. Feel free to contact me in in private so I can look into this for you.
Hello
I noticed that the paypal payment i recieved was cancelled What is the reason. Payment ID: ******* Name: Johnn Sheunda Email: *******@kenyafishingfliesltd.com and if it was sent back to paypal its not there. When will it be sent back please. I used the Live Chat and chatted with a guy called matteo but instead of providing me with a solution, the guy just told me that my account was closed for unknown reasons and they cannot provide me with the service. I was disconnected immediately! I wanted to know how i will get the 144 GBP in the account. WORST CUSTOMER SERVICE ON THE PLANET!
Date of experience: December 21, 2016
Hi Prince, I'm sorry to learn about your payment. Please see my private message to you.
I have been unable to get through to speak to an agent via live chat and phone. It has been a nightmare. Worst experience with customer service ever.
Date of experience: December 17, 2020
They are a total scam. I got ripped off and it was very obvious they would do absolutely nothing to help. All transactions are final. What a joke.
Tip for consumers:
Do not use them. Run!
Products used:
Payoneer is a scam. Do not use. There reviews are fake. There is zero refunds or customer protection. All sales are final
Date of experience: July 21, 2022
Hi Douglas!
Thank you very much for sharing your review. We are sorry to hear that you have encountered a situation like this.
We are constantly working to improve our customer support. Please kindly provide us your customer ID and the email address associated with your account. We will gladly look into it for you.
Thank you for your cooperation and understanding.
We wish you a lovely day!
Shelly from the Payoneer team
I called client service and they are so polite and shows professional work, i had also figure out all my issues with them by one call.
Date of experience: September 26, 2018
My payment always gets lost. Issue with tracking my payment. I have a very bad experience till now. And really want you to improve your services
Date of experience: May 17, 2018
I had the problem with my account and customer support helped me in minutes. "Payoneer is Easy to use and very effective! I love this company."
Date of experience: November 16, 2018
I love payoneer its a great service helping All Compnies in really a great way if this review can help i will simply say Payoneer deserve an Award as they are doing great job and their Support tear is super amaizing great they speaks well and get intouch immidiatly when some1 call
Date of experience: October 12, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Rodel,
We do apologize you are having issues submitting documents. We appreciate your honest review about our services.
We understand how frustrating it is, as you need to get paid. Payoneer prides itself on a smooth and accurate verification process. These documents are required in order for any clients to start using our services. When it comes to submitting documents, our department can ask for additional requirements. This is to ensure we have all the needed details to help proceed with any payments. If this is an emergency, we do have a customer care line and live chats under Contact Us via the Payoneer homepage.
Please be advised, that we have sent you a private message, in order to discuss your case in detail.
We hope in the future we can provide a better assistance with this process and earn a good rating from you.
Best,
The Payoneer Team