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Payoneer has a rating of 4.5 stars from 9,453 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I have been Payoneer's customer for 7 years, did not have a single problem for so long.
Few months ago they introduced their new service of international wire and I decided to try it. So I pointed transfers to my Payoneer account through the international wire service.
What happened is that after issuing the transfer, they rejected the transfer of about $700, then I tried it again with an other transfer, they blocked my account this time, my debit card became useless while I was in a trip abroad and it did not work when I tried to use it to buy something (this is how I noticed that my account was locked).
They did not send any e-mail or anything, just blocked the account.
Next day I contacted them via a support ticket, received no reply for 2 days.
Someone replied later that my account is under review and I had to wait. I waited one week and received no update at all. I decided to give them a phone call, a nice operator responded. I explained her my problem and she told me that I should send them a copy of my government issued document (which I had previously submitted though the years).
I sent the scanned document to them and... guess it? No reply at all!
Then I sent them an other reply in the ticket, asking for any update, they just replied that the account is under review.
Now it is one month since they locked my account and I have no updates, no one replies.
These are my two pennies for Payoneer. I don't know if this is happening because of customer care workers, but for sure the don't care about customers.
This is not a serious service, you can not block a financial account this way, with no reason and giving no reply at all.
After 7 years of usage, I lost my account just out of the blue for using their new stupid service.
Date of experience: December 9, 2016
I can't receive money, I can't withdraw money, I can't send money, I can't issue a prepaid card. Now they locked my account and my money is stuck!
I HATE THEM!
Date of experience: September 1, 2016
Hi Stefano, please be advised that all Payoneer account should meet our terms and conditions. Please see my private message to you.
With time things may charge to efficiency, By now it is dragging as there is lot miss understanding and lot of delaying
Date of experience: July 5, 2019
Very patient to help me answer all the questions I am concerned about。
Date of experience: June 20, 2024
I was forced to work with Payoneer because the client I was working with insisted I use their payment system.
From the beginning, it was unclear whether the same fees and exchange rate structure outlined on the site would apply to these payments or not, as my client clearly has an extensive arrangement with Payoneer. That remains unclear, even after payment has been made. I feel I wouldn't understand the true costs of conversion until after having eaten all the fees.
I set up a USD Payoneer account, since it was an American client. The client then paid in EUR, but it wasn't possible to add my EUR bank account to the USD Payoneer account I'd already created -- even though there are clearly three separate currency balances within my Payoneer account! Instead, I was given the option to add a prepaid EUR MasterCard to my Payoneer account and pay $3-something each time I attempted to use the card.
Color me very disappointed that Payoneer is unable to accommodate internationals with bank accounts in separate currencies. I still don't understand why they don't allow withdrawals without conversion (and conversion fees) if I have the means to do so.
For this reason, I wouldn't recommend Payoneer over any other international payment transfer option available today.
Date of experience: August 15, 2018
It is okay but I think u can do best about answering mails
Please do it more faster and when the money
Transfer will bounce back to my Payoneer account it takes more days
Thanks
Date of experience: November 21, 2018
I am really not satisfied with Bank Withdrawal amount that you decided minimum 100 USD, I am freelancer so we have to withdraw 50 to 70 USD in a week, Please think about it.
Thanks
Date of experience: May 27, 2019
Hi Hashim,
Thanks for sharing your feedback. While we can not lower the withdrawal minimum below this amount, there are other options we offer which can help you. The easiest one being the Payoneer Prepaid debit card. This card can be used at ATM's and shops which accept Mastercard. This will be a fast and efficient way for you to access your funds when you are unable to make a withdrawal of $100 or more. If you need some help ordering this please feel free to reach out to our support team and we can provide you with some assistance. You can also refer to this page about our card for more information: https :// payoneer. Custhelp. Com/app/answers/detail/a_id/18226/kw/opt%20in%20card
Best,
The Payoneer Team
I really appreciated the service I got from payoneer but I couldn't recommend the waiting time I was given, another thing is that I received an email of a payment on the 20th and another one on the 27th but I was told it's a very same payment of which I don't know why was I sent 2 emails of a different payment and even on different pay days.
Date of experience: October 29, 2018
Available balance was reinstated and the issue was resolved in a prompt manner
Date of experience: June 17, 2024
Resp. Sir
Payoneer salery not transfered in my local bank account since 24/08/2018. I waiting long time but salery not transfer in my account. I hope you help us. Thanksharma.
Date of experience: September 14, 2018
Quick and easy he's was also professional. My quarries was answered properly
Date of experience: June 18, 2024
M very thanks full to poyneer customer care services. Such a good and excellent services provided to our customer and furthr solved the problm. Thank you Poyneer.
Date of experience: September 25, 2020
Hi. I wanted to say thank you to the whole team of the bank. Happy with the result of the work. Thank you!
Date of experience: April 23, 2024
Thanks so much for your quick response and solution
Date of experience: June 19, 2024
Everything was sorted quick and easy. And I'm feeling pretty sure right now that I'll get the money I have earned over HomeAway.
Date of experience: August 10, 2018
I have been using Payoneer for our EU business and it has been absolutely fantastic, we are now moving our other business also into the Payoneer system.
Date of experience: August 25, 2021
Yes the customer support was very much cooperative and having sound knowledge to understand and resolve the issue
Date of experience: April 16, 2024
I am happy to use payoneer very first time in my life. I thought I could withdraw around $25 but it's $50. It is very high for us like very small freelancers. I wish they could make withdraw@ $25, so that we don't be tensed about our payment and we can easily have our salary. If they make, I will not leave payoneer ever. But Payoneer is very helpful. Thank you.
Date of experience: March 4, 2021
Very Good Agent was Polite and Helpful, I was calling about money transfer from one account to another. Johan answer them accordingly.
Date of experience: March 15, 2019
I am Very much Satisfied with overall Experience with payoneer but faced Some issue for Cardholders Address verification. Payoneer should Work to Do this verification process Faster.
Date of experience: October 14, 2020
My name is Kazeem i have $8,800 in my Payoneer balance and all of a sudden my account got blocked and i was told to contact the customer care which i did. Every time i talk to customer care they keep tellng me there is nothing they can do to help me. They just hangup the calls on me and never tell me why my account is blocked or how can i get a refund of my $8,800 usd... THIS $#*!ING COMPANY IS A BIG SCAM AND PLEASE BE ADVICE DONT EVER SIGNUP FOR THE SCAM COMPANY
Date of experience: November 15, 2016
Hi Kazeem, first of all note that all Payoneer account should comply with our terms and condition. Please see my private message to you.
My pre paid card never reached me for two times and at third time it managed to reach me. To actividate i used the call service for assitance and the customer care was wonderfull and very helpfull.
Date of experience: December 7, 2018
Hasta ahora, mi experiencia con la app ha sido estupenda. Además de que me facilita recibir y enviar pagos, es excelente y segura. La atención al cliente es efectiva, rápida y muy amable. He probado varias apps parecidas, pero ninguna como Payoneer. Y encima de todo, nos premia por usarla. Yo estoy feliz con todas las funciones y los beneficios que nos brinda.
Date of experience: July 3, 2024
Payoneer has a very nice and professional support, always resolving any issues with my account and card!
Date of experience: June 14, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Endri, I'm sorry to learn about your account. Happy to look into it, please see my private message.