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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,452 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88%
Positive
588
Neutral
31
Negative
49
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1 reviews

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How would you rate Payoneer?

Reviews (9,452)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1815) customer care (732) customer support (475) bank account (295) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user lydiac59
Canada
1 review
0 helpful votes
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February 13th, 2019
Verified purchase

The person who helped me was very kind, polite and helpful. He was patient as I told him my story of why I called.

Date of experience: February 11, 2019

Thumbnail of user johnc1835
Washington
2 reviews
0 helpful votes
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November 12th, 2018
Verified purchase

Waiting for payment to post in my account. No money transferred as of yet. But the concept is nice. THE CSR was very nice.

Date of experience: November 8, 2018

Thumbnail of user shahzaibalir
Pakistan
1 review
0 helpful votes
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September 15th, 2020
Verified purchase

It's really great and I find my payment very secure and sound.
Just waiting for the solutions to some of my problems.
Thank You!

Service
Value
Shipping
Returns
Quality

Date of experience: September 15, 2020

Thumbnail of user mariaj159
GB
1 review
1 helpful vote
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March 12th, 2019
Verified purchase

The lady was very polite, and had plenty of patience with me, as I was panicking. I cannot thank her enough. Excellent customer service.

Date of experience: March 8, 2019

Thumbnail of user princessel
Florida
1 review
1 helpful vote
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March 10th, 2019
Verified purchase

Very pleasant. The rep was quick and efficient in resolving my issue. This is what I expect when I call and have a question.

Date of experience: March 7, 2019

Thumbnail of user micaelaa
Argentina
1 review
1 helpful vote
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March 12th, 2019
Verified purchase

I've been working with Payoneer for 3 years and have converted lots of friends and colleagues into users. We're all very pleased with it.

Date of experience: March 8, 2019

Thumbnail of user ark1
Pakistan
1 review
0 helpful votes
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August 31st, 2018
Verified purchase

I had a wonderful chat with the assistant and she quickly got to the root cause of my problem and helped me out instantly.

Date of experience: August 29, 2018

Thumbnail of user renatob9
Paraguay
1 review
0 helpful votes
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August 28th, 2018
Verified purchase

I was received as a valuable customer and my concerns were addressed professionally. Follow up on the issue posed were also timely and reassuring.

Date of experience: August 26, 2018

Thumbnail of user dannya87
Costa Rica
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

I got an amazing girl helping me anything with my Issue. I called by Skype and the communication it was very easy for me.

Date of experience: November 6, 2019

Thumbnail of user randiannr
Arizona
1 review
0 helpful votes
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August 30th, 2018
Verified purchase

Thumbs up. It was good, except for this part. I don't want to write a review I'm trying to be nice- this is annoying

Date of experience: August 27, 2018

Thumbnail of user yegetac
Ethiopia
1 review
0 helpful votes
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June 9th, 2020
Verified purchase

I am new for Payoneer and I try to work with it but the global service is not approved yet. What shall I do?

Date of experience: June 9, 2020

Thumbnail of user atifs3
GB
1 review
1 helpful vote
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December 28th, 2019
Verified purchase

I was engaged with live representative at payoneer and it was really a good experience as my all concerns got cleared. Thank you payoneer

Date of experience: December 24, 2019

Thumbnail of user mahmoude15
Egypt
1 review
0 helpful votes
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August 20th, 2018
Verified purchase

This call make me happy thanks to all Payoneer team, i asked them for help and the contact was great and helpful, thanks again

Date of experience: August 16, 2018

Thumbnail of user mondlit
South Africa
1 review
0 helpful votes
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May 30th, 2018
Verified purchase

You gave me an excellent service and you helped me a lot. Please carry on with your good work of helping the users Worldwide.

Date of experience: May 28, 2018

Thumbnail of user mariaklarices
Philippines
1 review
0 helpful votes
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December 28th, 2019
Verified purchase

Emails are days or even weeks to be resolved, but calling them will help you within a day, try calling them its worth it.

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2019

Thumbnail of user ss369
North Carolina
1 review
0 helpful votes
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September 25th, 2018
Verified purchase

Has been nothing but positive, my experience, fast customer service and always on point. Never had a problem with my money or my cards.

Date of experience: September 23, 2018

Thumbnail of user charleenj
South Africa
1 review
0 helpful votes
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September 22nd, 2018
Verified purchase

I would highly recommend Payoneer, their service is prompt and they are very friendly and follow up with your query. Thank you very much.

Date of experience: September 19, 2018

Thumbnail of user cipriant2
GB
1 review
0 helpful votes
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November 10th, 2020

They were really helpful and pretty fast when you call them. Solved my issue in matter of minutes and were very understanding! Great service!

Date of experience: November 9, 2020

Thumbnail of user tamazt
Georgia
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Unauthorized transactions have discovered on my account. The issue is not yet fully resolved, but as yet I am satisfied with the support service.

Date of experience: October 4, 2021

Thumbnail of user manojk79
Singapore
1 review
0 helpful votes
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January 20th, 2020
Verified purchase

Well I can very clearly state that this is the best customer care service I have got in a very long time. Loved it..

Date of experience: January 17, 2020

Thumbnail of user marynap4
Ukraine
1 review
1 helpful vote
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August 28th, 2020
Verified purchase

Without being given clear parameters on what should and what should not verification documents look like, it took many days to approve my application

Date of experience: July 29, 2020

Thumbnail of user davem982
TC
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Best customer service in a long time. My situation was dealt with in 15 minutes. Glad to be a part of the payoneer community

Date of experience: April 14, 2021

Thumbnail of user yousefa236
Turkey
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

I reached payoneer on the phone to solve my issue. I gotta say, I am very pleased with their service and responsive staff members.

Date of experience: July 29, 2021

Thumbnail of user johfraniac
Nicaragua
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

The agent was very kind and patient, I recommend Payoneer

Date of experience: June 18, 2024

Thumbnail of user belals2
Bangladesh
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

Hi,
I just using it & it's working very nice. Phone support is supper. Hope I will be able to take your service from long time.

Best regards!
Belal

Date of experience: October 10, 2018

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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