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Payoneer has a rating of 4.5 stars from 9,452 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Solved as soon thank you so mich the person who helped me throw call she was really friendly and calm talker love you Payoneer
Date of experience: February 7, 2021
I recently had my account locked arbitrarily and couldn't access my salary. Do not use them if you want to be paid on time.
Date of experience: February 24, 2020
I think its good and caring costomers services also serious the one k spook with searched something for me which i should do instead
Date of experience: February 7, 2019
Thank you it was very helpful, and fast
I recommend this support to others
You may wait a little bit untill they respond but you'll like the service
Date of experience: February 25, 2019
Easy to talk to, knowledgeable and helpful. My issue is stil not resolved but the customer service rep was doing everything he could for me
Date of experience: November 26, 2018
I have issue with paypal to payoneer. Finally today guy name was Roonie guide me step by step and give all detail answer.
Thanks
Date of experience: May 22, 2018
I've contacted Tony the support employee of Payoneer. She listed my issue and resolved it as soon as possible. Quite a humble person. Thanks alot.
Date of experience: April 6, 2021
This bank has improved international trade and commerce opportunities for my US-EU business more than ING and ABN AMRO even bothered to care in decades.
Date of experience: September 11, 2019
Pending funds from payooner. It will takes so long. I thought I can transfer the USD to my bank account for an easy way.
Date of experience: August 3, 2020
Easy, fast, professional, no hassle. 2 thumbs up! I started working for a company in US and payoneer prooved to be an excellent option for both ends.
Date of experience: February 12, 2020
Costumer agent was very helpful and managed to solve the problem very quickly. I give my experience with Payoneer an overall rating of 5.
Date of experience: November 18, 2019
I just applied for the second EUR card from payoneer. Much better service than Stripe or PayPal. I wish more people used it
Date of experience: June 7, 2018
Better than any other money Transfer and receiving services in the market. It pays you the exact conversion rates from dollar to inr
Date of experience: June 4, 2018
I have faced some spam emails. Security should be more strong. If the card was provided free it woukd have been mire useful.
Date of experience: December 3, 2019
Very useful, though it takes 5 days to transfer money and there are some limitations. Overall, Payoneer works as exected according to description.
Date of experience: August 16, 2018
Great company with a fantastic customer sevice team they were very responsive with an issue I had and sorted it straight away. Superb
Date of experience: May 30, 2018
I am fully satisfied from this service. I didn't feel any defficulty here till now. You can try it with good experience...
Date of experience: September 27, 2018
Representive was very helpful and professional. She answered my questions quickly! I needed a new card because my current one had expired.
Date of experience: December 11, 2018
What a joke...
In order to be successfully reviewed, every credit card payment request you send will require your client to provide Payoneer with (1) a proof of ID (!), (2) a high-res photograph of his credit card (!), and (3) a bank statement showing the payment made to payoneer (!), all this within 3 days.
Who in his right mind would comply with such ridiculous demands every time one wants to make a payment is beyond me.
Oh, and should you receive a wire to your payoneer IBAN-compatible account, you will have to provide payoneer with all your email exchanges with your client in order to prove... to prove what? I have no idea. That you are not funding terrorism, or some other nonsense, I suppose.
Their website is full of cute Japanese dress-designers and ambitious-looking Indian start-uppers who claim "Payoneer changed their life, made payment so easy, etc."; the only way that could be true is if those (obviously fake) entrepreneurs, before discovering Payoneer's "revolutionary simple way to make payments globally", used to get paid exclusively in live two-headed zebras. Now Payoneer could be an improvement...
Avoid at all cost: their service is simply not practical nor even usable due to absurdly high compliance obligations and endless paperwork. They are also extremely arrogant, sometimes bordering on insanity.
For instance, if you try to explain to them that their system makes getting your payments impossible, and therefore renders itself useless, they will stubbornly reply that "[those] measures are in place to protect you and to make your life easier!"
Avoid, burn, and nuke from orbit if you can, just to be sure.
Date of experience: July 20, 2017
Hi John, I am sorry to learn about your lack of satisfaction, however- Verifying your account is important in order to protect your funds and ensure its safety. I’m happy to help if you have additional issues, please see my PM. Also, all of our customer stories are from real happy Payoneer users :)
Payoneer blocked m'y card with no reason. Steal m'y money ans dont even care to reply or send email plz help us
Date of experience: August 20, 2017
Hi Ryma, I regret to learn that your account was blocked. Having said that, please mote that all Payoneer account must meet our terms and conditions. Feel free to PM me do I can look into this case.
You can prefer payoneer without thinking. İt is a good company they give me trusth. İ can my account all over the world
Date of experience: June 18, 2018
Not necessary to explain.
The women who took care me for a help
She gave me amazing service with wonderful attitude.
Thx
Date of experience: June 12, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Jane,
We thank you for leaving an honest feedback regarding our services. We understand that you have been having issues trying to access your account because it was locked. We know how frustrating this can be when you need to have access to your personal account.
Please understand that the reason your account was locked was due to many invalid attempts in accessing your account. This is automatically done, in order to protect our clients information and funds. We do not want the wrong hands to gain access to such sensitive information. Once this occurs, it is the client's responsibility to reach out to our support center for further clarification on what occurred. You will then be asked to provide certain documentation in order verify you are the account holder of the account.
If you communicate through our support center via email, please expect a 3 to 5 business day response time. In cases like these, we recommend our clients give us a call so they can offer a live solution. After a careful review of your account it seems your issue was already solved by our support center.
We are glad this was the final solution and respect your honest feedback. If you have any further questions or concerns please don't hesitate to contact us.
Best,
The Payoneer Team.