- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Payoneer has a rating of 4.5 stars from 9,452 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Very helpful and grateful job done to help me to find out what to do in short time via the phone call so thank you so much
Khaled fangary
Date of experience: October 2, 2019
This is a very fast and reliable means to get your payment s or any money payments online.its simple, fast and good. So i recommend you to use it
Date of experience: June 26, 2019
The customer service representative, was so cool I liked him. I didn't get his name, but he helped me out, and I felt like he definitely made my day.
Date of experience: October 4, 2018
Payoneer is convenient to use from the Caribbean. I can use it at a point of sale or to get money from an ABM. Thanks for this innovative card.
Date of experience: May 20, 2019
GREAT SUPPORT BY TEAM N FAST SOLUTIONS I GOT EACH AND EVERY TIME. Executive are very politely talking they always solve the querry I got. I will definitely share this app to max of friends
Date of experience: December 16, 2018
The Customer Services Representative was fast, polite and professional.
It took 4-5 minutes to connect, but it felt scondary after I was able to convey my message to the Payoneer Customer Support.
Date of experience: November 14, 2018
If you ask me a couple of words to describe Payoneer's attitude to its customers, I'd use "absolute disrespect".
I'm very calm person and never conflict with anybody. But the situation made me crazy. Let me clarify.
I'm a software developer. Once I've tried to send a payment request to my customer via Payoneer. I've filled the form and saw an error "Unable to send request with data provided", but the info is absolutely correct. Note, that my account is verified, also my partner already has sent payment requests to this customer with the same info provided.
Guys from support can do nothing, I was still unable to send payment request. After weeks (!) of investigations I've found out that if payment description contains `=` symbol, then the request is declined without any clear message. Uh.
OK, the customer has made a payment. Do you think, everything went fine? Payoneer put this payment under review. I've been waiting for day, two, week... Support says to wait a bit more. And a bit more... After two weeks support suddenly (!) says that two weeks ago they've sent me email and requested some additional info. As I did not receive it, they resent it again. They wanted me to give my website address. It does not matter that I've already specified it in my account, they'd like to hear it one more time. Okaaaay.
Thats all? Sure not! No answer to my e-mail, support guys do not know how long the review may take. The common answers were "There is another department who performs the review, we can say nothing" and "I've given your case a highest priority, it should take no more than 24 hours". Lie. It took a week after the last letter for review to complete.
Happy end? God, NO! They sent a letter that my money will be on my account after one week! I still have no my money! And I'm pretty sure, that announced "week" will not be the final term...
Well, if I knew, I would never use Payoneer. But now I'm going to grab my money from them and forget about this nightmare.
Tip for consumers:
I strictly do not recommend anyone to use this service. Because if you running in trouble (and sure, you will), support mostly will not help you. Moreover, you will need to poke them every day, otherwise nothing will happen.
Date of experience: January 18, 2018
So far so good. I am looking forward to even better experience with you.
Date of experience: June 12, 2024
I do like payoneer. I see this as a Blessing honestly. It works well, hardly any issue.
Date of experience: May 30, 2024
Payonner is a great help in my business. Best way to make new customers.
Great communication & support on line
Date of experience: September 28, 2018
Iam grateful for the service offered to me while attempting to change my customer profile. Such a polite support team.
Date of experience: October 16, 2018
The agents are so friendly and helpful and they take enough time to solve costumers problems with a big heart
Date of experience: July 27, 2020
Did a great job to assist my needs. I highly recommend getting this card if you are a ship expeditor.
Date of experience: December 8, 2018
I am really satisfied by the support team of Payoneer. And Miss Tonni has given me a very frankly support.
Date of experience: October 20, 2020
Good Customer support and my issue resolved over the line. Really appreciated. Would be loved if payoneer have WhastApp support.
Date of experience: December 14, 2020
Got very proffessional and patient customer service on Live Chat today and all my issues were solved! Thank you Payoneer
Date of experience: June 22, 2018
Excellent service was provided to me. Representatives were very accomodating.and i didn't wait that long to speak with a rep
Date of experience: August 9, 2021
Very excellent service, my English is very poor but her helped me, thank you ssoooooo much, i ll use again
Date of experience: September 17, 2018
I enjoyed the amazing service of an amazing man named Nadav, showed professionalism, tolerance and knowledge, thank you very much.
Date of experience: September 18, 2018
Call Servive is great, other services are slow tho. I hope Email and chat Servive also gets better with time.
Date of experience: November 12, 2020
It is ok, customer service was helpfull, they had the understanding for my questions, they were glad to help me.
Date of experience: December 9, 2020
Great service, I was very impress with the way chalsea assisted me, she apologized although it was not her fault.
Date of experience: January 20, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Alex,
Thanks for detailing your issues and experience with Payoneer.
We have sent you a private message to continue this discussion and look to see how we can fix this issue
The Payoneer Team