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Payoneer has a rating of 4.5 stars from 9,452 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Never had a problem!
Very reliable customer service they can solve everything.
Very helpfull, polite and easy to understand
Date of experience: March 13, 2019
Outstanding experience as always.! Very good service.! Quick and professional.
I love thair service.! Payoneer is great for me.
Date of experience: May 30, 2018
Fantastic service picked up my call with out waiting freindly nice man keep up the good work guys edwin
Date of experience: May 20, 2018
Yama was very helpful and patient. She really helped guide me through the process. I really appreciate her help.
Date of experience: August 7, 2018
Very swift and professional - the Receiption was clear und walked us through the procedure to cancel our stolen card.
Date of experience: June 18, 2020
Best ever, I live payooner support team you guys are doing great. I'm glad to have worked with great
Date of experience: September 24, 2020
To,
CSR Head / Operations Head,
Payoneer Customer Support.
From,
Sunil Lawrence
Chief Executive Officer,
Gracia International Group.
Hello there.
I was guided to open an account with Payoneer as an alternative method of payment. I did this in the mid of Aug 2018, and everything went well at a lightning speed. However finally, the day came to test my patience. Payoneer cs team request to upload my National ID proof for the approval of the account. I tried uploading it through Chrome, Mozilla, opera but never worked out. Initially, I was thinking it was a temp error, but later I came to know it does not support. I was guided to use IE and finally, I did it. In spite of uploading my documents, my account was still pending, and I decided to speak with CS agent, and I was able to get in touch with Erica Yang, and she helped me in the resubmission of my documents again. Perhaps, even then the problem is not solved, and when I finally spoke with Ms. Ruffas Bonos from the Philippines, she instantly solved my problem and she has done an outstanding performance in providing customer support. I would be happy to convey my best regards for her humbled and out of the box thinking, also wishing her best of my wishes to her career. Also, I would like to highlight about Ms. Smitha, lastly whom I spoke with, was very understanding and able to give a precise information for my queries and very patience in answering my questions. I thank her also for doing a great job.
Warm regards,
Sunil Lawrence
Chief Executive Officer
Gracia International Group
Date of experience: September 12, 2018
My client paid the amount and after three week I suddenly receive the Email that They need documents and when I provided my two payments were already canceled just cozz their system was in fault they cancelled my payments and still havent reverted back to my client account
So client still say I paid none of my business if payoneer goes worng or something Do not use them they are liers and thef and will nake false excuses and dam $#*!ing bustards
Date of experience: April 4, 2017
Te service was good/ Service was good/te service was good/ Service was good/te service was good/ Service was good/te service was good/ Service was good
Date of experience: July 23, 2018
Date of experience: May 23, 2024
Would appear to be easy at first but it get complicated trying to active it and in my case required 3/4 phone calls
Date of experience: September 4, 2018
I don't know why but you guys take 5 days for approval it's too much. Increase you staff or develop bots for that.
Date of experience: November 22, 2019
Dear Prachi G,
Thank you for leaving us your honest review. We are sorry it has taken so long to get the your account approval.
It generally does take us 3 business days for your account approval. Sometimes an application can go into extended review, which takes longer than usual. This is done to both approve your account and to prevent future reviews from affecting activity on your account. During this extended review we may ask for additional information from you. You can view any further outstanding requests for information on your Payoneer account in the "verified information" section. We typically require this information for compliance and regulatory reasons. Once you provide the information requested, it takes around 3-5 business days for the review and approval from our approval team. So if the process has taken longer than this, we sincerely apologize. It is simply not acceptable and we need to do a better job overall with the approval process.
Moreover, we would like to know if there is anything we could do to assist regarding your account approval. You are more then welcome to contact us via live chat, phone, or social media and provide us with your details, so we can further assist you.
Best,
The Payoneer Team
It's the best electronic bank I've ever seen, fees are really low, and many solutions are available for every case, payment, and withdrawal.
Date of experience: July 24, 2018
Hi Payoneer
Your services is brilliant but Please take an action about late approval of account and without waning blocking of account. Thanks
Date of experience: October 15, 2018
I hope you can reply faster! Resolve faster! 2 days waiting your reply is not really satisfying. Also, please provide more Indonesian administration.
Date of experience: October 11, 2018
Never failed me and never late, when they have issues their guidance to get someone on the phone is so easy and fast.
Date of experience: October 8, 2018
The service was quick at responding an phone and also very polite and helpful in explaining and putting it on a priority list
Date of experience: November 8, 2021
The guy over the phone was very polite and knew how to immediately address my question. I would recommend this service to everyone!
Date of experience: October 24, 2018
They are very fast and reliable and easy to manage, I appreciate their service a lot. I strongly recommend. Never had bad experience.
Date of experience: October 18, 2018
Customers care are perfect and extremely helpful to make me recuperate my Payoneer account after I made a mistake in my account details.
Date of experience: November 28, 2019
Payoneer has always been very helpful. I appreciate the services and their policies. I would like to recommend it to others as well.
Date of experience: February 8, 2021
If there are problems you will be helped immediately. When it comes to money transactions, it is important to have a reliable partner.
Date of experience: May 28, 2018
I think the title says it all. Easy to sign up and use and support is out of this world efficient and polite!
Date of experience: May 25, 2018
Very good payments service.
Good customer services.
You can use this account in many places over the world and with many worldwide companies.
Date of experience: December 3, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
At Payoneer, one of our key values is ensuring the safety of your payments, and I am sorry to learn of any inconvenience that may have occurred to you, Yash. Please see my PM, I’m happy to see if I can help out.