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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    437
  • Value
    388
  • Shipping
    261
  • Returns
    253
  • Quality
    376

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.2%
Positive
619
Neutral
32
Negative
51
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1 reviews

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How would you rate Payoneer?

Reviews (9,493)

Rating

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Reviews that mention popular keywords

customer service (1820) customer care (733) customer support (478) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user haseeba7
Pakistan
1 review
0 helpful votes
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December 27th, 2018

Payoneer is a very secure and helpful. To be paid internationally, Payoneer made it really very easy. Local bank transfers are so fast and accurate. I simply love their service. I would recommend to every one working online and getting paid by some other. Try this out you would really enjoy.

Date of experience: December 24, 2018

Thumbnail of user kayef17
GB
1 review
0 helpful votes
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May 26th, 2020
Verified purchase

First time using this Payoneer service and I received great customer service and support on two occasions today without having to wait a long period of time to get my account issue resolved quickly. Keep up the good work ladies and gentlemen Payoneer great stuff.

Date of experience: May 26, 2020

Thumbnail of user markod35
Serbia
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Overall, not so good experience. The only reason I am using their services is because my employer is paying me through them. Customer service is nowhere near professional, fees are high and not constant, always have some excuses for their negligence... The moment I change the employer I am leaving them if they do not level up their services...

Date of experience: April 12, 2024

Thumbnail of user syeds161
Pakistan
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Professional Customer Support. Easy accessible and very experience.

Date of experience: August 16, 2024

Thumbnail of user raulv19
DO
1 review
0 helpful votes
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December 23rd, 2018
Verified purchase

Just starting out with payoneer so i will stay neutral for now. Not to many shipping offers and Fees seem a bit discouraging but they say you get what you pay for so lets see if the service is worth it...

Date of experience: December 20, 2018

Thumbnail of user maximn10
Indiana
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

Payoneer was able to improve customer service experience significantly in the last few months. Unlike many other payment companies, they don't place you on hold forever and it takes seconds for live representative to answer your call. And representatives like Stanislav actually know what they do and respond with actions, not general phrases. Very impressed. Keep up good work, Payoneer!

Date of experience: December 24, 2018

Thumbnail of user davel236
BA
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

I've been using Payoneer for 3 years now. The system functions without a glitch! The services they offer are comparable and possibly better and cheaper than most of those in "normal" banks. Another important thing to mention is their professional and kind customer care service!

Service
Value
Quality

Date of experience: October 10, 2018

Thumbnail of user jeremyw242
Kenya
1 review
0 helpful votes
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August 27th, 2019

Been receiving my payments within 2 days just as promised. There customer care representatives are also polite & helpful. Payoneer is the first company that I have had its customer representative call me back after I ran short of airtime during our conversation.

Service

Date of experience: August 27, 2019

Thumbnail of user uman1
District of Columbia
1 review
0 helpful votes
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May 25th, 2018
Verified purchase

It was an outstanding experience, although still waiting for a new account.
I will definitely recommend this platform to my friends and brothers in U. S and Canada as well as other parts of the Globe.

Date of experience: May 23, 2018

Thumbnail of user anan129
Serbia
1 review
4 helpful votes
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August 2nd, 2016

Noticing that Payoneer reps are replying to reviews posted here, I'm adding my voice too. After eight or so months of using Payoneer with few issues, my payment has now been delayed for far too long, with customer service reps contradicting each other and one being incredibly rude. I am still waiting for funds I financially depend on. I sincerely hope that my payment will be approved soon, but I am already actively looking for other payment methods for subsequent payments. Anything, even Western Union, sounds like a better option at the moment. Western Union may charge a lot, more even than Payoneer which itself has rather unpleasant fees, but at least they do not hold your money hostage.

Date of experience: August 2, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Ana, I am sorry to learn about your experience. I'd be happy to help out, please see my private message.

Thumbnail of user constantinosk3
Cyprus
1 review
0 helpful votes
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June 16th, 2018
Verified purchase

I would very much recommend Payoneer for online payments which I use on a regular basis. Quick, reliable and very professional. Their customer service is excellent; polite, friendly but also very competent. Not something one can say about other payment providers unfortunately!

Date of experience: June 14, 2018

Thumbnail of user ramazanb3
Turkey
1 review
1 helpful vote
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June 20th, 2021

There is a simple problem. They haven't solved it for 6 months. Customer service was not interested. I have wrote (via e-mails and live chats) the problem at least 7-8 times. My advice to everyone is definitely stay away.

Service
Value
Shipping
Returns
Quality

Date of experience: May 21, 2021

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Dear Ramazan,

Thank you very much for taking the time to share your experience with other customers. We have checked it for you, and we are glad to see that your issue has been resolved. We also understand that you had to wait for it to be handled and apologize for that.

Lately we have been receiving an increased number of inquiries, which unfortunately has led to longer wait times. We genuinely appreciate our customers' understanding in this regard. And of course, we are working hard to shorten wait times even for the most complex issues.

At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing that. We genuinely appreciate your feedback that helps us grow!

Best,
Anna from the Payoneer team

Thumbnail of user andrear179
Jamaica
1 review
1 helpful vote
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February 24th, 2019
Verified purchase

Fantastic Customer Service! Very helpful with having my issue resolved. I will not hesitate to recommend. Keep up the fantastic work; I would have a 10 star if that was possible.

Thanks again, greatly appreciate.

Date of experience: February 21, 2019

Thumbnail of user xenofonp1
Greece
1 review
0 helpful votes
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June 28th, 2018
Verified purchase

Fair, no hidden fees, connecting most countries around the world, where others don't, partnerships with many popular platforms and more.
Just make sure you follow their rules. I find some of their rules /restrictions a bit extreme, on the other hand I think they do it because they are mostly oriented to entrepreneurship field?

Service
Value
Shipping
Quality

Date of experience: June 26, 2018

Thumbnail of user mohdm3
India
1 review
0 helpful votes
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May 30th, 2018
Verified purchase

Excellent experience of understanding. Payoneer was an great application for payment receiving. But this time i am little bit confusing why you you asking about the additional information with holding are payments otherwise its good. Thank you

Date of experience: May 28, 2018

Thumbnail of user annetteo4
Kenya
1 review
2 helpful votes
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January 25th, 2015

Really was a good company until recently. Trying to get your hard earned dime by all means. Standard load is refreshed after the two days making that a total 4 days waiting for money. Very annoying tricks and tendencies just to rob 2.5 dollars? Seriously?

Date of experience: January 25, 2015

Thumbnail of user shannonh75
Virginia
1 review
3 helpful votes
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September 29th, 2017

I was pretty hesitant because of the negative reviews found here. But by following their instructions regarding deposit types (direct banking transaction versus wiring, etc.), this has been a fantastic find for me. I was paying almost 10-20% to receive UK payments through a third party service as a freelancer. With Payoneer's relatively low conversion/withdrawal fee I am keeping much more of my gross. I have been using Payoneer for several months without a hitch.

I do not understand all of the users that say they cannot withdraw their funds? I have had absolutely no issues, literally it takes one step? I almost wonder if some of the reviews are competitor? Of course it can take 3-5 business days to receive funds from Payoneer, maybe they are expecting immediate transfers?

Date of experience: September 29, 2017

Thumbnail of user muhammadw33
AE
1 review
0 helpful votes
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October 29th, 2020
Verified purchase

I'm using payoneer from more then 3 years, still no issue, there call center also excellent as well as response is quite good when i want to ask anything. They understand and listen customer carefully and suggest perfect solutions. Also after collaboration with jazz cash in pakistan it got more easy for me to withdraw.

Date of experience: October 29, 2020

Thumbnail of user mauricias
TT
1 review
0 helpful votes
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May 24th, 2018
Verified purchase

I've been using Payoneer for over a year now. Everything has been 95% seamless. When I did have minor issues and called them, the issued were always addressed and sorted. Good customer service. Great company!

Date of experience: May 22, 2018

Thumbnail of user adarshn4
India
1 review
0 helpful votes
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May 4th, 2020
Verified purchase

I've never had bad experiences with them. Payoneer works every time. Payments are not processed on non-business days, which is a bummer for me, but everything else including the customer service is very polite and helpful.
Thanks!

Date of experience: May 4, 2020

Thumbnail of user syedw2
Pakistan
1 review
0 helpful votes
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July 24th, 2019

Payoneer is good service but nowadays the behaviour with their clients is very harsh in they are closing accounts without any warning and notification so please don't do that notify us through mail or message if you do something wrong thank you

Date of experience: July 24, 2019

Thumbnail of user electrona
Pakistan
1 review
0 helpful votes
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October 19th, 2018
Verified purchase

Payoneer is offering best service as compare to others.
I am using payoneer for almost 4 Years. They secure my money, and update me if any issue comes.
Representative are very polite and guide you properly.

Date of experience: October 15, 2018

Thumbnail of user kayw82
Belize
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

Payoneer was working fine for small sums but today when I tried to buy an amount of hardware it removed the $2,000 from the card without paying the Merchant. We're still trying to figure out what happened. Where is my money?

Date of experience: October 11, 2018

Thumbnail of user lazarc
Serbia
1 review
0 helpful votes
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June 22nd, 2018
Verified purchase

Met a guy named Owen, who made my day with his precise answers. He even showed me a couple things regarding different currencies that I had no clue you could do. Real professionalism from his and Payoneer side.

Date of experience: June 20, 2018

Thumbnail of user koladeo
Nigeria
1 review
0 helpful votes
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January 5th, 2020
Verified purchase

My experience with Payoneer customer help center was really amazing. Just hope they can make the chat option available for my region though, so I don't have to always make high tariff calls from my end.
In all, you can be sure of getting a VIP treatment, no matter how trivial or complicated your issue may be.

Date of experience: January 2, 2020

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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