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Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
A very professional and efficient representative helped me resolve the issue in no time. Great hold music, too. Customer verification that takes answering a few security questions is also appreciated, makes me feel safe about my CC account.
Date of experience: November 19, 2019
As far as I'm concerned Payoneer is the number 1 online money transfer service today. 1000 times better than Paypal. People you speak to actually know what's going on with your account and no ridiculous limitations etc.
Date of experience: May 16, 2019
Payoneer is one of the best company for business today, unfortunately I've been almost two weeks waiting for approval. I operate a small car rental and had to rent my vehicle for a entire week without any charges or credit being held.
Date of experience: January 7, 2020
It has been two months almost since I tried to open my account. It is still in the verification state even after sending everything. I really won't work with another company that pays via Payoneer after this experience. Your processes are too long winded and ineffective.
Date of experience: June 5, 2019
Hello there,
I am sorry it has taken so long to get your account approved. To hear that it has taken several months for this process which should not take more than 3 days sounds very unusual to me. There could be an ongoing review of your account by our team, but if you have not heard updates yet there could be something wrong. We assure you that this is not normal. We would like to help and see what the issue is, for sure. Please contact us on any of our support channels, including social media, and we can take a look and get to the bottom of it. We're sorry again.
Best,
The Payoneer Team
Am Eddy Lama, visual artist and entrepreneur living in Congo - Africa and moving a lot, i usually work online, via my website, Upwork and Fiverr. I use Payoneer for months now and it's really good. After some verification my account was fully operational to receive money in $, Euro and £, I have received more than 1000 $ and transactions are always smooth and clear, I really appreciate the service.The call center is great, very precise and professional.The service in general is pretty fast with clear responses.no hidden fees plus you can send invoices to many countries expect your domestic country.
Date of experience: June 17, 2019
Payoneer requires enormous amount of information provided from you to get your payment received or sent. If someone values his/her time, really concerned of his privacy and relies on quick services, please look for them somewhere else.
Date of experience: July 1, 2020
I am facing a problem. Two of my payments are hold by payoneer and still there is now update and approval for these payment.
Called customer support and asked the status, she did her best and advised me to wait for 2 more days.
Hope issues will be resolved soon
Thanks
Date of experience: April 19, 2021
Aside from the money sent being on a pending status for a few days. Eric one of your representative took an extra mile to help me out. I really appreciate it! Hope you give this guy a kudos or a promotion :)
Date of experience: August 10, 2020
Since getting onto the Payoneer platform last year, receiving money from clients and employers around the world has been a breeze. Always connected with their customers, rarely have I ever felt unsatisfied with the service received, even then because of circumstances not really in Payoneer's control. Cool!
Date of experience: October 11, 2021
I was defrauded by one of their customers. After providing them all the relevant info, they went as far to cover up for him even when they could tell that the guy lied and never provided the services (appointment setting) he advertised to. Worst company ever.
Date of experience: April 21, 2020
I am new here and very happy to get their services with strong Customer services. In Bangladesh PayPal is not supported and we faced too many problems for getting money from the Freelance market place. So Payoneer is the best. God bless all of you.
Date of experience: August 1, 2018
Very good... I spoke first last Monday. I'm glad to tell you later on Tuesday that you had verified my documents the next day. But you also ask me for bank account records. Please help.
Thank you so much.
Date of experience: September 2, 2021
Payoneer, in my opinion, is one of the best funds transferring solution
Platforms to handle your online personal or business transaction, as there is a high level of transparency when it comes to being professional and has great customer service.
Date of experience: December 26, 2018
The best customer support I have ever received in any online platform especially considering this time of crisis. Ido was really helpful and friendly with all my queries. A big thumbs up for the whole support team of payoneer.
Date of experience: April 27, 2020
Payoneer in general is a well-organized company, has an awesome customer support team, and has some great solutions to customer issues. Using their services for the last 3+ years, never had a single issue. I would definitely recommend them, 10/10
Date of experience: January 12, 2019
It's my second time that I loose my payoneer card. I know! I'm dumb. But both times the customer care experience was excellent. They are very prompt and it took me less than 5 minutes to request a new card.
Date of experience: March 5, 2020
I have always received excellent customer care from the Payoneer team. They're friendly yet professional, and always do whatever they can to resolve issues or explain things I don't understand. Thanks, guys!
Date of experience: August 30, 2018
It's good by features. One can easily find what he wants and what he has using this Payoneer account. Secondly, it deducts less transaction charges which is comparatively economic as compared to other.
Date of experience: June 7, 2018
Wonderful experience with amazing customer service. Payoneer is the best platform you can trust with your financial dealing, specifically in countries that have severe regulation limitations like PayPal with some countries. Definitely recommended by me and others I know.
Date of experience: May 21, 2018
Very irresponsive service in terms of customer care and resolving issues in their systems.
They even don't reply or reply after weeks.
My account was blocked for no reason and I contacted them 5 times but their agents are not replying.
So, you guys stay away and find any other alternative.
Date of experience: June 1, 2023
Payoneer is a major fraud. My account had over $95,000 and they suddenly blocked my account. Now they are not replying OR answering. I only get automated replies saying that they can't tell me the reason (I suspect its because I traded in Crypto but I did nothing illegal. I have all receipts, trades and am verified with ID, face, selfie etc)
I have come across other people as well who got their accounts blocked due to different reasons
Tip for consumers:
STAY away. Find an alternate. Wise and Remitly are much better
Products used:
I used their accounts service and money transfer. Account worked fine for 1 year, but once I had a lot of money, they closed my account suddenly without any warning and they are not telling me why nor releasing my funds.
Date of experience: November 3, 2022
These people advertise their "affordable service", "low fees", etc, so I went for it after it's been recommended by a site where I provide services. They eaten up my first payment within a couple of days imposing numerous hidden charges ($30 annual fee for instance that was not mentioned anywhere before me signing up for Pioneer nor was I informed about it in advance in any possible way, they just took it off my card - very sneaky and I don't like people playing like this with my money). Will ask it to be cancelled today and would never use again. They also ask me to refer them to a friend, refer what - sneaky business tricks?
Date of experience: May 11, 2017
Hi Ursual, I am sorry to learn that you feel misled by our fees. You can see all Payoneer related fees on our website here: https://www.payoneer.com/fees/ and also in you Payoneer account (under help-> fees and pricing). I apologize for any inconvenience that may have been caused to you.
A big thanks to Payoneer.
I'm new to Payoneer but have a close friend who has been using it and its is absolutely amazing.
With this I can receive payments from all over the world at cheap cost.
Just email required. Any ATM withdrawal.
This is my best electronic wallet so far.
Date of experience: June 6, 2018
Very professional and fast service, they are trusted every time feel free during the transaction. Suggestion just add an option of adds funds from the local bank account and debit card, please!
Thanks
Date of experience: June 22, 2018
I've been with payoneer for three years now, but currently I've been extremely disappointed in their service.
Money transfers seem to take longer, which is not a big issue. Bigger challenge is the customer support, or lack of it. Simple issues can take weeks, and multiple phone calls to solve.
Date of experience: September 23, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Deliver,
We would like to apologize for any inconvenience this has caused you. We appreciate your honest review of our services.
When a client creates an account with Payoneer, it can generally take 3 to 5 business days for the account to get reviewed and approved. However, this doesn't ensure the account will get approved in the designated time frame. If our department requires more information from you, you will need to provide it in order to proceed with the verification and approval of the account. Since we are regulated by the USA government, our department must follow strict guidelines in which documents they can accept. This even relates to the quality of the document itself. They can only accept high quality pictures or scanned copies of government issued photo IDs. There are cases in which some clients fail to meet these requirements, which in turn can lead to a longer approval time frame. However, it appears your account has already been approved and all documents have been verified.
We appreciate the honest review you left about our services. We will let our internal team know of this, so we can provide a better quality assistance in the future.
Thank you.
Best,
The Payoneer Team.