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Payoneer has a rating of 4.5 stars from 9,444 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The service was good and quickly. I was get all necessary information and this help me to decide how to manage my problem.
Regards.
Date of experience: July 15, 2020
As i said in the survey everything is good except the response to the emails is too late but it's ok
Thank u Payoneer
Date of experience: September 25, 2020
Thanks to payoneer I can work online and receive payouts smoothly with no issues. I can improve my business now with this service. Recommend!
Date of experience: July 23, 2021
Very reliable and simple to use. I'm satisfied with the customer service and the payment system. The fee is a bit high but bearable
Date of experience: July 19, 2021
I had a problem with filling in the form after U. K. leaving Europe, I contacted the international number and was sorted in seconds
Date of experience: October 2, 2020
Thankful for good customer service, i called the customer care center and i received excellent services! I am looking forward to more of that
Date of experience: August 18, 2020
I was having problem with verification and John Conrad assisted me through the process. Waiting for the final approval. Thanks for the assist again
Date of experience: October 13, 2021
Excellent service and the persons that spoke to me was very polite and friendly
Date of experience: May 31, 2024
I have Been told severas things every Time i call AND i just want that money. To be Found AND deposited to me, besides from that the service it's good so far.
Date of experience: May 22, 2018
I liked the customer service because they are professional, polite and helpful... i strongly recommand payoneer
Date of experience: July 16, 2018
Great service for people all over the world makes life easier costumer service is extremely excellent
Date of experience: December 13, 2019
I appreciate payoneer service, they give freelancer good opportunities.
Thanks to payonner i get more incomes.
Date of experience: May 29, 2018
I was using payoneer for quite a while and actually all was fine until one day payoneer closed my account, the support didnt answer for months so i dont know what i should do to receive my money back.
All i got was:
Dear Smith and Smith Ltd Mikhail S.,
Thank you for contacting Payoneer Customer Care. We regret to inform you that, due to a violation of Payoneer's Terms & Conditions, you can no longer receive or make payments using your Payoneer account.
We have closed your account and deactivated any Payoneer cards you may have. As such, Payoneer Customer Care can no longer provide assistance for your account.
Due to regulatory reasons we are unable to share the exact reasons for closing your account, however account closures are typically due to:
Potential risk associated with an account
Complaints filed to Payoneer about an account holder's activities
Company websites with questionable content
Fraudulent activity detected in an account
Unfortunately, we won't be able to reactivate your Payoneer account for any reason. We regret any inconvenience this may cause.
Thank you,
Payoneer Customer Care Your Customer ID: *******
Reference Number: **************
My company is legit and do online business. Im 100% certain i didnt violate any terms and condtions, so this is total bullsh*t. Im thinking now if payoneer is scam, because if some company block your account as paypal they will contact you and let you withdraw your money, while payneer ghost me.
Tip for consumers:
be warned, they keep my 3000 Euro and dont reply.
Products used:
Online Service at Payoneer
Date of experience: October 2, 2022
The customer support team at Payoneer was very helpful with my query. I was on a call with them and my issue was resolved in no time!
Date of experience: December 11, 2020
I had an accession to use payoneer chat advice. Assistant was very helpful and polite.
I learnt what what I need to know in a prompt time
Date of experience: May 28, 2018
I got the best customer service of my life. They solved my problems and also called several times to inform me about the update of my problem.
Date of experience: January 14, 2019
When I fulfill the information to add the local bank account, the system said that I made something wrong, but it doesn't show me what was wrong,
Date of experience: July 17, 2018
The agents are very knowledgeable about the market and they will try and provide you with the best options when using your card at ATMs. Than you.
Date of experience: July 12, 2018
If you forget your phone number, you get locked out forever and there is no human being available to ever answer you to solve your issue. Ridiculous.
Tip for consumers:
Never use this site if you can avoid.
Products used:
None, because I can't log in.
Date of experience: August 22, 2022
Payoneer is an amazing service, I have no words to describe how satisfied and happy I am with it. I will recommend Payoneer to all my friends.
Date of experience: October 3, 2019
I am really happy with your service, i always get the answers i am looking for. Thank you. It is a pleasure to be your client though.
Date of experience: June 17, 2019
For a very short time the person who answer to my call and me understood each other and i received the information that I was asking for.
Date of experience: August 22, 2018
Wow, Mica took the time to answer my questions and provided me with the information I needed although it took too long, she was amazing with me!
Date of experience: June 18, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Xheni,
Thanks for your kind comment. It is a pleasure to have you as one of our users. Thank you very much!
Best,
The Payoneer Team