- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Payoneer has a rating of 4.5 stars from 9,442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Support was smooth. Just provide the right infos and you will get correct results. Polite, professional, and effective support.
Date of experience: January 20, 2021
My first experience was very good! The person who talking to me was very kind and prepared. Thank you!
Date of experience: January 21, 2021
Tuve que hacer un pago el día viernes pasado por una compra de ******* dólares de pasajes aéreos para 11 personas. El personal de la aerolínea comenzó a cargar los pasajes individualmente pero al llegar a un monto de aproximadamente 4000 dólares no pudo continuar el proceso porque le salía denegado el pago de los restantes pasajes. Llamamos al teléfono de customer service y después de múltiples explicaciones y gestiones nos autorizaron el pago de un monto para llegar a 10.000 dólares. Pero tuvimos que dejar 2 pasajes sin comprar porque no nos autorizaban un monto mayor a 10.000 dólares. Quisimos volver a finalizar la compra el día sábado pero en el sistema aparecía como monto disponible la cantidad de 26 dólares a pesar de que ya estábamos en otro día y que teníamos en la cuenta mas de 3.000 dólares. Recién el domingo apareció como disponible la cantidad total que tenemos en la cuenta por lo cual recién mañana martes podremos finalizar la operación. En los próximos días tendremos que hacer otra operación similar y realmente va a ser otra vez dificultoso pagar un onto de aproximadamente 12.000 dólares.
Date of experience: June 17, 2024
Giving me a hard time to verify a simple address they make that too complicated for customers like me
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2021
Understanding and compassionate care. The representative takes their time to understand the issue and gives appropriate advice where necessary.
Date of experience: September 14, 2021
I had to cancel my payoneer card and needed to use my account without payoneer MasterCard. Customer care solved it in 10 minutes. (at CALL US)
Date of experience: November 2, 2020
The service is very excellent when i asked for assistance that my ATM PIN Code was forgotten. Thank you very much
Date of experience: September 5, 2018
Perfect service i like it keep going. I'm so happy by the service
To be honest i didn't find any problem with service
Date of experience: September 20, 2018
I have been using Payoneer since 2 years. Its the best and fast service. Payoneer support also a best support. Always guide well.
Date of experience: October 20, 2018
I heard from my lots of friends about payoneer. Payoneer is the fastest payment method as I know. I loved to use it.
Date of experience: January 24, 2019
I can't complain but so for its working perfectly but today it was slow but the issue was solved great thanks to payoneer
Date of experience: June 23, 2021
Love the service it provides and customer services is always great I'm very happy with their service and support if and when needed
Date of experience: February 4, 2019
I was disappointed to find that my CAN$ Payoneer card had a yearly fee... so I had the card cancelled before hanging up.
Date of experience: October 22, 2018
Nothing to describe. Good services and response but may be due to heavy load and less customer representative services are a bit slow.
Date of experience: October 7, 2021
I have really enjoyed with payoneer services. I will recommend everyone to sign up for payoneer and enjoying the services transfer money world-wide
Date of experience: November 20, 2019
If you work online or do business online dont worry about how you are going get paid. Payoneer is here for you worldwide.
Date of experience: December 4, 2020
My issues were resolved promptly. I had issues with my local bank receiving payments from pioneer, so I called to reverse the funds.
Date of experience: July 19, 2021
Awesome and satisfied. The representative was willing and able to all me through the ordering process and I felt great after our interactions.
Date of experience: July 22, 2021
Payoneer is a great service and the staff in customer service are excellent. Any issues that arise are dealt with easily and quickly.
Date of experience: September 24, 2019
I love using Payoneer the customer service is awesome they always answer me and solve my problem
It is the best service provider
Date of experience: May 18, 2021
The bank account is very restricted in accepting the methods of payments. It doesn't give the liberty nor flexibility to wire the money
Date of experience: June 12, 2019
Payoneer make my life very easy receiving money from my client, and the app is as easy as 1, 2, 3 to use.
Date of experience: March 14, 2019
I think their response to customers is very good they don't keep you waiting, I'm very satisfied with how they respond to calls
Date of experience: January 1, 2019
I got locked out of my account and the Customer Service rep was very helpful and polite. Plus the wait time was awesome.
Date of experience: May 18, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear camary,
Thank you for taking the time to share your review, we appreciate that. It will help us improve our services for all of our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are genuinely sorry to hear it. Please note that Payoneer is a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. Please kindly provide us one of the following documents:
- a copy of a recent utility bill
- a copy of a recent bank statement with your name and address on it
- a residence permit card,
- a rental agreement.
If you need further assistance with your account verification, we would be happy to help. Please let us know your customer ID so that we could look further into it and see what can be done to help.
Stay safe!
Best,
Anna from the Payoneer team