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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.2%
Positive
583
Neutral
29
Negative
49
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Instant Feedback

1 reviews

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How would you rate Payoneer?

Reviews (9,442)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1813) customer care (732) customer support (475) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user cathyb452
Jamaica
1 review
0 helpful votes
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March 15th, 2021
Verified purchase

I have been with Payoneer for a while and they are safe and secure. They have the best customer service team.

Date of experience: March 15, 2021

Thumbnail of user genec68
Massachusetts
4 reviews
0 helpful votes
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February 2nd, 2019
Verified purchase

I got stuck trying signing up on the Payoneer website, and when I called on the phone, they were very helpful.

Date of experience: January 31, 2019

Thumbnail of user vishaln9
India
1 review
0 helpful votes
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January 22nd, 2020
Verified purchase

The executive who attended my call was very nice in nature & answered my questions very politely and in simple language

Date of experience: January 19, 2020

Thumbnail of user ksenias2
Ukraine
1 review
0 helpful votes
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November 23rd, 2018
Verified purchase

The card was lost, the customer support verified and issued a new card quickly. Very helpful, very nice. My best recommendations.

Date of experience: November 19, 2018

Thumbnail of user marcelol27
Ecuador
1 review
0 helpful votes
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May 6th, 2021
Verified purchase

The person that handled all my issues was polite, and efficient she helped every doubt I had and solved my issues.

Date of experience: May 6, 2021

Thumbnail of user mukeshk24
India
1 review
0 helpful votes
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May 28th, 2019

Good representative was nice on call... but there was a long hold on call... he helped me for my concern well

Date of experience: May 28, 2019

Thumbnail of user carlosr379
DO
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

Very satisfied, you people work and I wish for all your agents to continue delivering hard work to all happy customers.

Service
Value
Shipping
Returns
Quality

Date of experience: August 3, 2020

Thumbnail of user brittanyb116
Georgia
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I really enjoy having this card. It's very convenient and reliable. The customer service is exceptional and the company is brilliant

Date of experience: October 6, 2018

Thumbnail of user minhh10
Viet Nam
1 review
4 helpful votes
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February 20th, 2017

I'm happy to use Payoneer for 2 years. The service that Payoneer provides is very useful for me.
Thank You Payoneer!

Date of experience: February 20, 2017

Thumbnail of user samuelf155
Nigeria
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

The attention from the customer service shows how much of a good company Payoneer is... your money is safe with Payoneer

Date of experience: July 14, 2021

Thumbnail of user dennisr462
AG
1 review
0 helpful votes
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May 27th, 2021
Verified purchase

The Automatic response was giving the correct resolution to the problem so it all was handled with a simple phone Call

Date of experience: May 27, 2021

Thumbnail of user briana721
Kenya
1 review
0 helpful votes
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December 4th, 2020

Payoneer is the ideal online banking service. It handles customer issues with great speed. The customer care function is on point.

Date of experience: December 3, 2020

Thumbnail of user koffivikoboea
Arizona
1 review
0 helpful votes
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November 4th, 2018
Verified purchase

Nice customer service especially on call.it was a good experience to have such a wonderful customer service. I will recommend it

Date of experience: October 31, 2018

Thumbnail of user myab10
California
1 review
0 helpful votes
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July 10th, 2020
Verified purchase

The service was overall a complete team was great I'm very efficient and coordinating overall I'll give a five star hands-down

Date of experience: July 10, 2020

Thumbnail of user dixono3
Kenya
1 review
0 helpful votes
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April 7th, 2021
Verified purchase

Wonderful and recommend the use of the platform. The customer cares are understanding and indeed they served me well. Thank You.

Date of experience: April 7, 2021

Thumbnail of user ahmeds100
Kuwait
1 review
0 helpful votes
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November 24th, 2018
Verified purchase

I just got my account approved and very excited to try the service which seems to be very nice and easy

Date of experience: November 22, 2018

Thumbnail of user masudurr1
Bangladesh
2 reviews
0 helpful votes
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October 14th, 2018
Verified purchase

I think payoneer is a good way to get and send money for freelancer. I will recommend to other choose payoneer.

Date of experience: October 11, 2018

Thumbnail of user robiuli2
Singapore
1 review
0 helpful votes
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June 3rd, 2018
Verified purchase

I am very happy with their service. I want to say everyone to use payoneer as their primary financial account.

Thanks

Date of experience: June 1, 2018

Thumbnail of user paular92
GB
1 review
0 helpful votes
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May 25th, 2018
Verified purchase

Payoneer is an excellent service and they also have very polite and excellent customer service too. I definitely recommend there company.

Date of experience: May 23, 2018

Thumbnail of user shahriarn1
Bangladesh
1 review
0 helpful votes
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September 22nd, 2018
Verified purchase

Payoneer is helpful for freelancers like us. Your customer service is good than we think. Keep it up for good work.

Date of experience: September 19, 2018

Thumbnail of user salahm
Libya
1 review
0 helpful votes
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June 25th, 2018
Verified purchase

The agent help me with my issue, because of the delayed shipping of my master card, and he was very helpful,

Date of experience: June 21, 2018

Thumbnail of user muhammadf35
China
1 review
0 helpful votes
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June 29th, 2018
Verified purchase

It was such an amazing experience! The customer support was awesome. She was very polite and helpful through out the process!

Date of experience: June 27, 2018

Thumbnail of user edgarc46
VE
1 review
0 helpful votes
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June 27th, 2018
Verified purchase

Service of excellence when attending the request. I am very happy with the staff, who responded very diligently to my request.

Date of experience: June 25, 2018

Thumbnail of user alexb376
Latvia
1 review
0 helpful votes
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June 27th, 2018
Verified purchase

The support was very responsive and helpful. Support person Becca answered all my questions and resolved my issue quickly. Thank you!

Date of experience: June 25, 2018

Thumbnail of user dariiad
Ukraine
1 review
0 helpful votes
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June 27th, 2018
Verified purchase

I waited one hour for technical support. Very laconic and polite, but one minus - a very long wait for the operator

Date of experience: June 25, 2018

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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