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Payoneer has a rating of 4.5 stars from 9,438 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
They are great agents, all quick to assist and solve all issues quickly, I love my Payoneer and I would recommend everyone to get an account
Date of experience: June 25, 2018
Excellent customer service Quick response Treatment and solution to the problem Enjoy working with you Thank you
Date of experience: May 27, 2021
My payment service has been blocked without any reason
Please do it okPayoneer is absolutely world-class. Their service is 2nd
Date of experience: November 12, 2020
The customer service is very good, and well expained the things going on. Need to improve the backend approval system.
Date of experience: March 15, 2021
By one strong accident cross my mobil and I loost also the Password for the account, why the simkarte destroyed.
Date of experience: May 7, 2020
I called the UK Support line multiple times, the waiting time is really low and the background music is actually good :)
Date of experience: November 1, 2018
Lost my card duringa travel and it took me 5 min to solve all the problems about it, the operator did the job simple and professionaly. Great service
Date of experience: August 3, 2018
Katherine was very much eager to help however the system was down and the Accounts Approval Department's people were not availanle yet.
Date of experience: October 6, 2021
Dears! Let me tell you my wifes experience with Payoneer.
She was receiving her fees as a freelancer in a Payoneer account with a Prepaid Debit Card attached.
In one day, around 3 weeks ago, she tried to withdraw some money at ATM, but the ATM said "card blocked". She comes home and she logged on hers online account to Payoneer website, saw that the account balance was ok (around 6200 $ available) but the message with the card blocked was also there on Payoneer account. She e-mailed to support team with no answer untill today.
Moreover, after a few days, she receives the message "Your account is blocked" when trying to access the online account. Another e-mail to support team with no answer until today (around two weeks ago it was sent).
She tried to obtain information from online chat support. They say only "your account was blocked for undisclosed reasons" and they close her chat session.
Ok, she calls then at the international support number. Finally she was able to speak with an agent more careful and pro-active, but he couldn't manage to answer her to the following questions: Q: "Why is my account blocked?" A: "I see only undisclosed reasons! I don't know to tell you for sure what that means! Please wait for the answer from Support Team on email!" Q: "What happened with my account balance of around 6200$?" A: "I see a zero balance of your account only! Maybe the balance was transferred back to your clients!"
Someone please help me with a Customer Protection Authority from USA which provides help to foreign custormers (we are not americans). We intend to send a letter with all our proofs that we were holding at Payoneer a big amount of money, which seems to be vanished with no trace and no explanation.
Many thanks!
L. E. I sent the reference number for my complain at Payoneer customer support to the representative who's answering below on 14 April 2016. Today is 3 May 2016. No answer yet from Payoneer representative. I sent him a reminder on 29 April also.
Date of experience: April 13, 2016
This was the first time I called Payoneer, and I felt my question was answered in a polite and timely manner.
Date of experience: May 22, 2018
It was wonderful and secured, I loved it Shared my feedback to my friends as well and they are using the servIce and very happy with it.
Date of experience: January 3, 2020
Great service all through, I am very pleased with all they have been doing, I will keep using Payoneer as long as they exist
Date of experience: May 21, 2018
Payoneer Take long time to resolve an issue and that is not fair and also send cards from Europe and That is really unacceptable
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Dear ramon,
We apologize for the delay with response. We are really sorry to hear that you had to wait for your matter to be resolved.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
Our ultimate goal is to provide you with the highest quality customer service. We are doing our best to optimize the procedures and reduce handling time even for most complex issues.
We are constantly working to improve our customer service. Thank you for your feedback that helps us grow!
Best,
Anna from the Payoneer team
I forgot my PIN for the Payoneer Prepaid card and I contacted the telephone number provided. The service was very quick, helpful and professional.
Date of experience: December 4, 2018
I have been using the services from Payoneer for around a year and I have to say that I have had great overall experience.
Date of experience: December 5, 2018
It's one month that i opened Payoneer account bank, but can't i still cannot get my cash, If i will not get my money i need to change Bank.
Date of experience: July 10, 2019
Es la mejor para poder recibir cobros de plataforma digitales y de fácil uso respecto de otras plataformas. Además para enviar dinero a usdt en otras aplicaciones (bitso) está genial y con poco porcentaje de comisión.
Date of experience: April 18, 2024
Good bank
It makes our business going better
And makes also our money saved
Thank you for all you offering
Date of experience: February 6, 2019
One thing I can say about Payoneer is that they are always available to help customers, so I would say they are efficient.
Date of experience: December 30, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
I'm sorry to hear about your wife's experience. Please see my private message.