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Payoneer has a rating of 4.5 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I was happy to call you but now my issue is not solved please Return my pending transaction
Date of experience: September 15, 2021
I'm doing my transactions with Payoneer from last 2 years and I'm very satisfied with all the facilities and its really helpful for Global Business.
Date of experience: September 20, 2018
Since 11-Jun-2018, I have been following up with Payoneer USA and Philippine team on my request.
Total of 8x follow up via phones, email and Skype but with no response at tall as of today (30-Jul-2018). >1.5 months already!
- 1st, 2nd time: follow up with Payoneer customer service via email
- 3rd, 4th, 5th time: follow up with Moniqueav (2x Skype message and 1x calls) (Philippine Team)
- 6th time - email follow up with Maya William (Philippine Team)
- 7th time - Call Payoneer customer service in USA on last week
- 8th time - Call Payoneer customer service in USA today (30-Jul-2018)
This is horrible service from Payoneer
Date of experience: July 30, 2018
I had to wait 2 weeks for my account to be verified and i had to call every couple of days to check if they did their job, I was rarely informed by anything, if i did not call every couple of days my case would had never been resolved. I tried contacting them several times through e-mails/chats/requests but I literally got nothing but the auto-reply mails. My e-mails were completely ignored, and the live chat agents were not helpful at all, no clarifications were made nothing but a bunch of words they memorized plus they lack knowledge. My case was resolved after 2 weeks or more when it could have been resolved whilst i was setting up my account. No one informed that i need to re submit my data due to some verification regulations when setting up the account, no one told or clarified to me that this is the issue to save time and re-submit my data all what i got is you should wait for 3 days with no clarification of anything. And on top of that after they have decided to notify me with anything and i went along to resbumit my data again i got no notification or feedbackafter the business days period? Today I called and i knew that my request has been seen and also denied with no notification whatsoever to me but luckily a very very helpful agent has helped and clarified the whole case from the beginning and reached out to other options to be able to help me with my case and my case was resolved over the phone instantly. That should have been done 2 weeks ago if i was actually talking with people who know how to do their job. The whole experience was exhausting and frustrating and i did not get the help i needed. I wouldn't recommend this to anyone. I was in desperate need to withdraw my money and I couldn't do that. This company needs to work on better communication between the customers and payoneer people along with hiring customer service agents who are actually willing to do their job correctly.
Date of experience: September 21, 2020
Highly recommended. The personel was very professional. Made the call pleasant andungu comprehendable
Date of experience: October 11, 2018
The customer care agent communication was so fluent considering I stay outside US, I was able to hear him clearly
Date of experience: December 17, 2018
Staff are VERY polite if your looking for electric money for your business etc then this is the right place!
Date of experience: April 20, 2020
I really appreciated that I could call the Payoneer call centre before US time zone working hours and they answered and were exceptionally helpful.
Date of experience: December 14, 2018
Soy ciudadano Colombiano que ha requerido viajar a otros paises, y el uso de la tarjeta Payoneer me ha permitido realizar pagos en diferentes lugares, no en todos.
Date of experience: May 10, 2024
Awesome service support and guve always solution for eveything thank you payoner and all people in support
Date of experience: December 5, 2018
Hello sir my name MO AKRAM
My Account name STATE BANK OF INDIA
My Account number *******0776
And IFSC code SBIN*******
And request me my new bank account aad in Payoneer kindly request me sir thanks
Date of experience: March 22, 2021
Great
Very help full customer services
Finaly they solved my problem
Thanks elder, thanks jenine
Thank you all
Date of experience: December 19, 2018
Eventualy I, de like to get some help deleting some e-mail addresses. I beleive this could help me alot.
Date of experience: June 6, 2018
The Customer care team is vey helpfull, they are good listenrers, they identify quickly what is the issue and they dont waste the customer time.
Date of experience: September 7, 2018
There are teling waiting for verificating, im waiting for verification problem ihope then my problem resolve
Date of experience: April 30, 2021
Дуже задоволена і компанією і співробітниками. Найкращі рекомендації!
Date of experience: August 5, 2024
After dealing with very disreputable payment companies, PAYONEER is a oasis in a desert of internet finance.
Date of experience: June 6, 2014
For the verification ID card was smooth! Still waiting for my bank to be added thanks you!
Date of experience: May 29, 2020
Payoneer has been a true blessing! I do not know what I would have done without them.
Date of experience: September 29, 2021
Very happy as I got through straight away and the agent Mr. Paula was professional and kind.
Date of experience: July 2, 2020
They really try to connect with you, very hospitable, and helpful, thank you for the great services
Date of experience: June 24, 2021
My verification i sunder review please help me, I will be very happy if you do that
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Sultana,
Thank you very much for reaching out. We understand that you are expecting your account to be verified and will do our best to help you.
We have informed our verification department that your document need their urgent attention. Please kindly expect an email from them shortly.
Thank you very much for choosing Payoneer.
Take care!
Best,
Anna from the Payoneer team