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Payoneer has a rating of 4.5 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Thanks for help, I was in problem with my Payoneer account, and the support resolve the issue
Date of experience: February 3, 2020
Por el momento todo excelente, tuve un inconveniente de mi parte al crear mi cuenta, pero llamando al soporte en pocos minutos fue solucionado! Un placer poder seguir utilizando payoneer
Date of experience: May 15, 2024
Answer fast, solved my problem.
Great company with great product, low fees and the best credit card
Date of experience: February 22, 2021
I got very much help. I told him about my problem in detail. Then he solved it.
Date of experience: September 24, 2020
Perfect! Nothing more to say, just perfect! It fits all my needs and I don't know better!
Date of experience: August 8, 2020
The customer care agent was polite and warm. She spoke with a lot of patience and understanding.
Date of experience: April 2, 2021
I had a pleasant experience with the customer support team, and i got help to my expectations
Date of experience: September 30, 2020
The overall experience was 10/10. It takes a little time but I'm fully satisfied with the service.
Date of experience: October 4, 2020
It was a great experience and solved the problem will use again as and recommend. Thank you
Date of experience: March 17, 2020
Communication skill where nice. Need to improve the quality of work and speed up with repair work
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2021
Payoneer Customer care is during a good job. Every thing were on time. They were very professional.
Date of experience: May 31, 2018
Wow! Superb service, My problem solved easily over call, she was ver patience to solve my issue
Date of experience: April 8, 2021
Payoneer Customer Support are very friendly and response very fast, I Highly recommend to All
Regard Paras
Date of experience: June 7, 2018
Great results fast he assisted my problem while on the phone at once I got my payment.
Date of experience: October 19, 2020
Quite interesting but you have to be honest. A bit strict i guess due to government policies.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2021
Dear Michael,
Thank you for sharing your review. We understand that you are unhappy with Payoneer's verification requirements. We are genuinely sorry to hear it.
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than two hundred countries and territories to connect with each other and grow globally. With Payoneer’s fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses, and professionals throughout the world can pay and get paid globally, as easily as they do locally.
Being a cross-border payment solution, Payoneer works under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. That is why compliance with financial regulations is an integral part of our operations.
The verification process our customers must undergo is required by law and essential to prevent any type of illegal activity on the platform. We apologize for any inconvenience that might be caused by it.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
My payoneer is still waiting for my money so i hope to have a good customer representative.
Date of experience: April 17, 2020
She was clear concise and very polite I got a great response and pleased with the service
Date of experience: April 16, 2020
I am able to understand what he want to told me. Have a nice conversation with him.
Date of experience: August 20, 2021
Sweet and well spoken person. I talked and got my answer. Nice way to deal with customers
Date of experience: October 23, 2020
I had an issue with my account balance not showing on my Mastercard. Was resolved quickly. Thanks.
Date of experience: August 23, 2021
Agents are so willing to help at the call center in English. They treated me so well.
Date of experience: January 14, 2021
Great, fast and effective, they took care of the problem and gave me a very concrete solution.
Date of experience: January 29, 2021
For now I have only good words for Stefan, the guy that helped me receive my money
Date of experience: June 15, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Afsaash,
Thank you for sharing your review. We are happy to know that you are enjoying using Payoneer. At the same time we understand that you are unhappy with our response time and we are very sorry to hear it.
Due to the situation in the world these days, we are dealing with an increased amount of inquiries, which unfortunately may lead to longer wait. We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
We are constantly working to improve our workflow and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team