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Payoneer has a rating of 4.5 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I need the all cridit card movement/ particulauly payments tebezeq international/ i nee for disagreement with bezeq international company
Thanks
Date of experience: January 28, 2019
Payoneer has really great support team, they understands the problem very well and solves them ASAP>
Date of experience: May 5, 2020
My payment is in pending status since 7 days, i call to customer support and they clear my payment within 10 minutes THANKS
Date of experience: September 18, 2020
I am using Payoneer Since From a year ago its a nice online banking platform for every Customer From All Over The world.
Date of experience: June 13, 2018
Payoneer is the number one payment provider that i found now
Recommended For All People Specially For Freelance like me,
SALUTE TO PAYONEER
Date of experience: July 16, 2018
He tenido Payoneer por 8 años y cero arrepentimientos, sin duda uno de los mejores servicios de banca online y procesador de pagos.
Date of experience: July 1, 2024
I love the way cs asist me they did a good job. I will recoment other family of my to used they service and a menber of payoniar.
Date of experience: October 3, 2018
Customer Support agent provided me solution and sent a special request to get me a new CITIBANK GBP account so I could link it with PayPal UK account
Date of experience: March 9, 2021
I work with ppl and businesses from all over the US and I'm not physically there so these guys are handling my US money quite allright.
Date of experience: February 8, 2021
Great experience, I didn't expected that,
The lady I talked to, she was so polited and profesional on her job, her answer was so helpful to me!
Date of experience: October 3, 2018
I had some queries about my account as I am a new Freelancer in the marketplace.
Date of experience: September 6, 2020
Nice working with you and will continue my work. I had a great experience with Payoneer
Date of experience: January 19, 2020
Better than I hope all the operator are polite and they have solve the problem easily
Date of experience: January 27, 2020
I have contacted multiple times to solve my issues. Still waiting for it to be resolved.
Date of experience: January 26, 2020
I find all help and understanding to get my global service back, thanks and best regards
Date of experience: February 3, 2020
She was very friendly & helpful to me. I hope she will be solved my problem
Date of experience: October 8, 2021
Nice and so good it was a best bank i deals with it we love you
Date of experience: June 14, 2020
Nice service. Very calm and helpful. Love your services... I will recommend to friends and family
Date of experience: March 16, 2021
Thank you anna for your assistance you did very well. And hopefully my address gets verified
Date of experience: July 13, 2021
Very good help! Thank you for taking the time to solve my issue - very useful stuff
Date of experience: July 19, 2021
Very well. Thanks for your kindness and support. I'm really feel proud of your customer service.
Date of experience: February 27, 2020
I have experienced Payoneer for the first time and i would like to deal with you.
Date of experience: June 12, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Anas,
Thank you for leaving an honest review of our services. We understand that it has been a struggle for you to have your account approved in order to start receiving your payments. When a clients creates an account, our departments have to verify that all documents the client has submitted, is in order with our terms and conditions. Since we are regulated by the US government, our departments have to follow strict guidelines in what kind of documents they accept. If further information is needed, it is the job of the client to respond to any email that are sent out, at their convenience. When communication occurs via email, the response time can be anywhere from 3 to 5 business days. If the matter is urgent, we recommend our clients to contact our support team via phones or chats, as this will ensure your case gets handled with utmost priority. After careful review of your account, we have been informed that your request can been attended to. This means your account is active to start receiving payments from your Partner. We appreciate the patience and understanding you had in regards to getting your account approved.
This feedback will go straight to our internal teams to provide quality assistance to our clients in the future.
Best,
The Payoneer Team.