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Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Firstly i was so much worried. But now i am free for this problem and my problem is solved...
Date of experience: February 22, 2021
I called the Customer Service to update my USD Receiving Account and the operation was very smooth and effective.
Date of experience: April 28, 2020
Thanks for your services, i am a freelancer and Payoneer is a great help for me to get paid
Date of experience: August 25, 2021
I like Payoneer Because it helped to solve many problems in my business, I recomand payoneer to people who work at Digital marketing or dropshippers
Date of experience: October 9, 2018
You are dump! You are dump! You are dump! You are dump!
Date of experience: December 2, 2024
I've been with payoneer for 5 years and I liked the service until now.
I got my account blocked because I must have mistyped my security answers, my fault, I contacted them they send me an email saying I have to verify again, I sent in my ID and they also asked me for an ID with my face on and a paper with the date which I thought was really ridiculous, anyway I sent it, next day the guy tells me the picture isn't according to their rules and that I need to show my entire face as it was cut off a little, ok I took another picture and sent it again, it's been 5 days, nobody tells me anything, my account remains blocked for 3 weeks now and this is an emergency now, I need to use my account for my daily stuff and pay bills and they're refusing it to me. As soon as this is over I'm done with Payoneer. Reference Number **************.
PS: Forgot to mention already called them twice and went on their chat support as well, both times the support said it wouldn't take more than 24 hours.
PS2: At this time I called them over 5 times already, it's really expensive for me to call a US phone number.
PS3: They now asked for the ID I used 5 years ago, I was sending them my new ID, because I had to renovate. I sent them the old ID and now they're asking for the new ID again on a flat surface, which is what I sent in the first email... It's beyond ridiculous.
Final Edit: It seems that posting here speeded things up and my account was finally unlocked after sending 4 forms of verification, multiple face shots and waiting 3 weeks, I updated my review from 1 to 3 stars, but it's still not okay, I can't imagine going through the same thing again. Their whole support needs to change.
Date of experience: May 4, 2016
Customer service was understanding of my situation an the given information was enlightening
Date of experience: December 28, 2019
Im customer of payoneer, i love payoneer, as talent, and open heart team
Date of experience: January 8, 2020
Thank you very much for your help. I'm happy to work with you.
Date of experience: January 3, 2020
Best customer service experience i ever had. I am super impressed from Anna
Date of experience: January 10, 2020
I love working with Payoneer and their customer service! Very fast and effective!
Date of experience: January 22, 2020
I am very satisfied with customer's care. Interlocutor was very polite and kind.
Date of experience: June 24, 2021
I was well attended to, my issue was resolved in no distant time.
Date of experience: May 4, 2021
I'm so happy to join in payoneer. I am satisfied with payoneer service.
Date of experience: October 8, 2021
His ok. Good to hear good news about you can reopen my account
Date of experience: February 10, 2020
My experience was a good one. The customer care service was very helpful.
Date of experience: September 21, 2020
To get access to my money taking forever and too cumbersome Feedback slow.
Date of experience: September 25, 2020
I'm very satisfied with this support and Payoneer. They're very friendly. Thank you.
Date of experience: September 29, 2020
I have had good support on the phone from the customer service hotline
Date of experience: April 7, 2021
Customer care service is one of the best module to solve the problem
Date of experience: May 17, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Ricardo, Please see my private message to you.