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Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer is the best payment method I've ever used. It's truly provide support and solutions and save lots of time. So I can keep myself tenssion free regarding the money matter and can fully focus on my business.
Thanks a lot Payoneer. You guys are the best :)
Date of experience: December 16, 2020
I provided all sorts of documents just to prove who I am and only got partial resolution. My issue is still not resolved as yet. I called every couple days for an update only to hear my info was not approved and I need to add something else eg of what I added Drivers license, letter through the post etc.
Date of experience: October 16, 2020
All my online payments from overseas clients taken care of by Payoneer highly professionally. The best part is I can send invoices to my customers and get the payment in my various bank accounts overseas as well as they have to facility to pay via their debit/credit card.
This is playing a great role in selling more with my own and also my customers' convenience.
Very Happy with Payoneer Services!
Date of experience: October 20, 2020
Most of the call Agents are very easy to understand and deal with ur problems and solve them effectively and professional with good customer service communication but some have issues with attitude other than the few bad there is more good so I am always happy with the results when calling.
Date of experience: April 6, 2020
This is the most helpful platform, I love payoneer and nothing can make me stop using them. They attend to all my request/inquiry as fast as they can (via chat or phone) and i really enjoyed all the features that has been activated on this platform. Payoneer makes payment easy and they made every tool available for freelancers like me to receive payment from individual and companies. Though i violated the terms of use unknowingly and i got punished for it:)
I love Payoneer and i strongly recommend payoneer to everyone.
Date of experience: June 5, 2018
True to what they have said, Payoneer exists to make business transactions easy. In addition to the swift and efficient service they provide, they are always security conscious and don't leave much to chance. Been using it for a few months and I am totally satisfied with the platform so far.
Date of experience: March 15, 2021
The service from Payoneer is pretty good. It was simple to apply for an account, and if you experience any problems you can always connect with their 24 hour chat or send an email request. Getting an email response normally takes around 3-4 business days. But the chat is recommended if you need to get quick responses.
Date of experience: June 14, 2018
Troy was very professional and very prompt. He made sure to answer all of my questions before completing our phone conversation. I didn't feel like just another number. I wish all customer service was this excellent.
Date of experience: September 26, 2018
Great job Team Payoneer! I would recommend Payoneer to all. They are professional and always take care of my account needs in a fast and timely manner no questions asked. Once again thank you Team Payoneer!
Date of experience: October 12, 2018
Just what I needed for my international business. Easy to work with. Their customer service is great, and quick in responses. Fees are minimum, just 1% to transfer to US Account.
I am highly recommending them!
Date of experience: February 27, 2015
Most services like this are usually very difficult to contact or get someone to resolve issues, but since raising a difficult issue yesterday with a third party, we have made terrific progress. Very good service staff.
Date of experience: November 12, 2018
I had talked to 2 representatives prior to my call being answered by Hank. For awhile, I was about to allow Frustration to set in as my issue hasn't been resolved. Hank was very responsive and was able to immediately understand my concern and provided a fast resolution. This brought back my confidence with Payoneer and wish there will be more representative like Hank in providing great customer service. Thank you Payoneer
Date of experience: November 17, 2019
The live chat and email services doesn't work. Even if you send many inquiries it does not give any reply. Some customer service will keep on promising resolution that doesn't come into reality just to finish the call and make the customer feel that it will be resolved the process itself is always delayed.
Date of experience: March 2, 2020
I have make some transaction on several days ago but it's still under review and I'm trying to contact customer online but zero response for solution. I have received card but facing issue in during activation.
Date of experience: September 28, 2020
Payoneer is a great service while everything works - But if you ever need to contact their customer service, prepare for a rough ride. It is very difficult to reach - phone option does not work in practice, you need to wait for close to an hour to reach them via chat and contact email forces you to automated answers which don't help at all. When you finally reach their support, they need 4-7 days to respond at all and weeks to do anything. Good choice for a part-time freelancer, but they lack adequate customer service to serve serious businesses.
Date of experience: August 1, 2017
Hi Fewe, I am sorry to learn that you have been having issues with our customer service. Please see my PM, I’d love to learn more about the issue and see if I can help out.
Payoneer is really a good method for sending and receiving money. Thanks for giving us such a great platform. But I have a request that please send us urgent money in 2 hours without any fee charges. I shall be very thankful to you.
Date of experience: January 29, 2019
I have been looking for ways to get paid from Amazon, and I should say after trying so hard to get a verified account with Payoneer, I finally did. The entire verification process was tedious, but once I got the global payment services activated on my account, Payoneer is now a darling. I should say there is still more room for improvement on Payoneer's end. I look forward to a feature where Payoneer can facilitate a standing order (where funds will be withdrawn to a local bank account).
Date of experience: February 10, 2021
The representative I spoke with was very helpful and knowledgeable. They were able to answer all my questions clearly and efficiently.
Date of experience: July 5, 2024
I really do not like to make negative comments. But Payoneer for me at least have been a nightmare to deal with.
The customer service guys are fine but that is where it ends. Nothing gets processed.
U get mail to say they are busy!
U get emails to say it is being dealt with.
But nothing happens.
I would hate to think what would happen if a large amount of money was involved
Date of experience: September 26, 2019
In Payoneer, they understand it's your hard earned money and commit to tracing every cent for you. They receive calls in less than a minute. It is the best global money transfer.
However, I wish the call was also free for the non-US residents.
Date of experience: November 12, 2018
The highest level of card merchants worldwide, unstoppable, payoneer is the ever best that take to the world like storm, you will never see another like this once they keep improving and extending their services wider and wider everywhere in the world
Date of experience: October 2, 2019
Make sure you talk to someone personally. If you leave an email, the auto-response will reply to you and they will automatically resolve the case when it did not answer any of your questions.
Fees are considered high. It's cheaper to do bank transfer.
Date of experience: November 25, 2020
Dear Pengo,
Thank you very much for your review. We regret to hear that you experienced difficulties trying to reach us and are unhappy with our withdrawal fees.
Please note that the auto response email is designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it and wait for the response from one of our representatives.
As for withdrawal fees, we believe that right now we are offering competitive prices for the services that we provide. At the same time we are doing our best to find the ways to lower them in the future. Our Bank Transfers departments is constantly working on implementing better transfer routes which will hopefully allow us to minimize fees.
If you have any questions regarding the functionality of your account, you can always contact us through the Support Cetner. We'll be more than happy to help you.
Stay safe!
Best,
Anna from the Payoneer team
I have been using Payoneer for the last few months to receive my freelance web design payments and it has been a great experience. But, few days ago, I received an email that Request a Payment option has been disabled. I was literally shocked because I used to receive my freelance payments through Request a Payment option and it's been a great option. I contacted the support team to please, let me know why I can't use this feature. One of the support agent told me that the Payment department didn't mention any reason for it. I'm 200% sure that it must be a human error. Why would I risk my whole career? Please Payoneer, I don't want to leave this 1 star review but just want you to please resolve the error and save my career. Waiting for reply please.
Date of experience: December 3, 2020
Dear Abdul,
Thank you very much for taking the time to leave a review. We regret to hear that your account has been restricted for a certain kind of payments and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations. At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
Please note that your account is still eligible for receiving payments from freelance platforms and companies.
We understand that your account 's restriction might have caused serious difficulties but unfortunately this decision can't be reversed.
If you have any further questions, please don't hesitate to get in touch with us through the Support Center on our website.
Stay well!
Best,
Anna from the Payoneer team
Quite OK and quick transactions with lesser fee. Straight forward approach and customer care representative is of high quality with lots of diligence and transparency. They always find a way to make sure your issue is solved without no hassle
Date of experience: July 31, 2018
I am using the Payoneer from last 5 years. Before that I used PayPal. But I must say Payoneer is much faster than the PayPal.in term of transferring of your funds to local bank. Just takes 3 or 4 hours.
Date of experience: October 29, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Nikki,
We understand your frustration regarding your case. We want to be able to help you out the best way possible, and our agents are the correct people to do so. After reviewing your case, it appears that you were having issues trying to receive a payment from one of your partners you signed up with.
Once a partner is already linked and active on your Payoneer account, this means you can start receiving payments. If there are issues with your partner not being able to send the funds over, then you will need to communicate with the company themselves. Many times, there are issues with client's partners that they are requested to provide documentation asked of them. To avoid delays, it best the client contacts them directly. After carefully analyzing your account, it appears your issue is finally resolved. We see that you now have funds coming in and are able to withdraw them to your local bank account. We are glad to know you have now resumed your normal services with us. Thank you.
Best,
The Payoneer Team.