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Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
All good, your representative trying to understand what I want to say..
Date of experience: August 18, 2020
Very kindness & helpfully service. Also very fast reply. Highly recommended. Thanks...
Date of experience: June 25, 2018
I was respected and my problem was solved. Thanks to the representative!
Date of experience: March 1, 2021
I like the service and fees structure and directly goes into account.
Date of experience: December 8, 2019
Great help and great service, the customer care agent was very helpful
Date of experience: October 18, 2020
The experienced was good, however the processing time for my request is a long period of time.
Date of experience: August 12, 2021
Very good service with great customer service.
Easy to use.
100% dependable.
Date of experience: January 11, 2019
A special support team
We thank you for your support and time
Date of experience: April 13, 2020
They understood what i want, so i am satisfied with the experience
Date of experience: April 12, 2021
Wonderful service, i talked to a customer service agent he resolved problem
Date of experience: April 10, 2020
Great time spend its a good app good to hear too great work guys best of luck
Date of experience: July 15, 2020
My experience was pleasant, she was polite and happy to assist me.
Date of experience: March 12, 2021
The Representative is amazing and help me resolve the issue. Thanks again.
Date of experience: August 23, 2021
Great response and awesome professionalism. I was treated with respect with patience.
Date of experience: April 22, 2021
Payoneer customer care team are efficient and professional in handling customer queries.
Date of experience: April 27, 2020
It was nice and very good to me. Payoneer service and customer care behavior is very cooperative
Date of experience: August 28, 2020
Very good one. My questions were all answered to my complete satisfaction.
Date of experience: July 20, 2020
Each and everything is clear and clean work, services are very fast
Date of experience: October 15, 2021
My Payoneer account is not approve why sir please help me sir
Date of experience: December 29, 2019
I'm using the Payoneer. It is very good and I enjoy the services being offered by Payoneer
Date of experience: February 23, 2021
The Payoneer representative clearly explained to me about issue and help me.
Date of experience: August 30, 2021
I received excellent and courteous service and the problem is easily resolved
Date of experience: August 31, 2021
I called and they were very helpful. Very efficient services. Fully satisfied
Date of experience: September 3, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Angel
Thank you for reaching out to us and for raising your concerns.
Based on the details you left, we were able to locate your account and identify the reason why it is not yet approved. We can see that there is an ongoing communication with the support because the quality of the ID and the proof of residence you provided are not sufficient, you have also provided irrelevant documents that we were not able to use for verification.
We truly understand the inconvenience and apologize if you did not receive the correct instruction as to the documents you need to submit and their format. We could see that you have asked to communicate with a Hindi speaker, to do so, you can call the following toll free number 80044-04022, otherwise, you can dial the numbers below if you are located in Bangalore of Delhi:
Bangalore 80712-79452
Delhi 11712-79500
We hope it will be resolved very soon. If you wish to, you can as well follow up on your request via Facebook or Twitter by sending a private message and our team will explain and do their best to assist.
Sincerely,
The Payoneer Team.