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Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Service is blazing fast, and the support team is so helpful!
Date of experience: September 15, 2020
Very Good! She understand my queries and solved it very fast.
Date of experience: January 7, 2020
Very comfort her give me a good service and very charm
Date of experience: September 8, 2020
Great customer service representative answered questions and was understanding and polite.
Date of experience: September 29, 2021
Im a freelancer a good quality service provide for every claimant
Date of experience: February 8, 2021
Always great customer service. Always willing to go above and beyond.
Date of experience: June 24, 2021
A very polite & helpful customer service employee!, a certain Gabby
Date of experience: April 1, 2021
Very gently help me. The customer care concern is very helpful.
Date of experience: July 30, 2020
Good and a bit satisfying and polite agents thank you payoneer
Date of experience: June 11, 2020
My questions were all responded and my requested fulfilled very fast
Date of experience: May 3, 2021
Had a good experience with the customer service and the website
Date of experience: September 23, 2020
Very helpful and clear assistance support and effective solutions - thank you
Date of experience: July 12, 2021
My issue was resolved and all my questions answered, great job!
Date of experience: February 20, 2020
The service is very slow which is not expected from Payoneer.
Date of experience: November 21, 2019
Customer service is very helpful, I am happy for this service.
Date of experience: November 24, 2019
The lady with the customer care was very polite and helpful
Date of experience: August 11, 2020
I'm new now but It's a good experience till now. Nice
Date of experience: March 2, 2020
Great customer service. Agent was courteous and helpful. Issue was resolved.
Date of experience: October 2, 2020
I have a great experience.
So nice of you.
Thank you
Date of experience: February 26, 2021
Some the payment will getting delayed please make it fast payment
Date of experience: February 15, 2021
This is a big problem of payoneer kindly resolve this issue.
Date of experience: October 4, 2020
It's a great service and experience plus customer service is A1.
Date of experience: October 6, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Akash,
Thank you for leaving an honest review of our services at Payoneer.
We would like to apologize for any delays that you have experienced regarding our services. We understand your frustration as these are your funds that are getting handled.
Any payments coming in to Payoneer, is subject to review by our payments team. When, a client meets a certain threshold in payments, a manual review can be issued. Due to this, there are cases in which a client might need to present documentation to verify the source of these payments. This is to ensure our platform is safe for everyone to use. Usually this can take anywhere from 3 to 5 business days for approval of such payments. The reason for this is because our department receives many inquiries regarding clients payments. So not only do they have to do a thorough review process, but they must do so in the order the inquiries came in. If it is an emergency we strongly recommend for clients to contact our support channels via phones or live chats. Not to mention that we are also available for assistance via social media channels ( Facebook and Twitter).
Do not worry, your honest feedback will let our internal teams know what we need work on.
Best,
Tha Payoneer Team.