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Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I was so happy I was able to get a live assistant to help with my case.
Date of experience: March 26, 2020
Payoneer is a life saver. If you are a freelancer then this is the site for you.
Date of experience: October 12, 2020
The receive and send money is perfectly good and support is from best supports the I'm seeing.
Date of experience: September 15, 2021
Very prompt in returning my call and very professional in helping me resolve my problem. Excellent!
Date of experience: September 21, 2018
My country bangladesh so my country usd $ support only payoneer so i am very happy
Date of experience: February 6, 2020
Why is my payment pending? You will be very kind, my balance comes on my pending
Date of experience: June 23, 2021
Good service over calls, but bad over emails. The should increase support guys on emails service.
Date of experience: September 29, 2020
Excellent service, I am very much satisfied with service of Payoneer. Bundle of thanks to Payoneer
Date of experience: November 29, 2019
Payoneer customer service is really very nice. I am very happy for using payoneer. Thanks Payoneer
Date of experience: December 12, 2019
It good service, because when I work IT remote need to receive payment. It's good work
Date of experience: June 11, 2021
The rep was very polite and helpful and very knowledgeable very fast to fix my issue
Date of experience: February 1, 2021
The information I asked for was helpful, it helped me solve the problem I was facing.
Date of experience: February 2, 2021
Can't complain about the fees. Lowest in the market!
Date of experience: January 9, 2020
Very good and excellent service. Very professional and with a lot of patience
Date of experience: October 5, 2021
They got excellent Customer support, and they are reliable
Date of experience: June 11, 2020
It's essential if your company is paying you you are guaranteed your money
Date of experience: May 29, 2020
Very safe for my money. Very content with the security of my account.
Date of experience: February 24, 2021
The customer care unit provides better services for the satisfaction of the clients.
Date of experience: May 27, 2020
It was nice experience. It pleased me to talk to the customer care
Date of experience: January 24, 2020
The rep is approachable and solve the issue smoothly.
Date of experience: July 31, 2020
Payoneer was very good platform and support was fast
Date of experience: July 30, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Sarjeel,
Thank you for leaving an honest review of our services. We are glad that you are enjoying your experience so far. Our job is to make sure all our clients have an amazing experience. Whatever issues our clients have, our agents always make sure they get handled correctly and at high priority. We see that your case is still being reviewed by the relevant department. All you need to do is wait for an update regarding your request. Please be on the lookout for any emails being sent out, as it could be our department might request some more documentation to complete your request.
We see that there could be improvement on our services based on your rating. We want to know in detail on which parts we can improve on. Please send our support team a private message via email or via phones. This will help our internal teams know what can be done to improve quality assistance.
Best,
The Payoneer Team