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Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Customer service is really great. They are really helpful.
Date of experience: October 20, 2020
Overall I am satisfied with the experience with payoneer.
Date of experience: October 20, 2020
I'm very happy with payoneer. Thank you very much!
Date of experience: August 20, 2021
I am happy for your all service all time Payoneer help my all season I am really impressed
Date of experience: July 20, 2020
There is no doubt in your transaction all things appear in your eyes
Date of experience: January 21, 2021
Good service ever... good customer service... im happy to join with that company
Date of experience: August 31, 2021
Excellent customer service and the timely and comprehensive answers.
Date of experience: June 16, 2021
Live call service was very helpful. The speech was very clear to understand.
Date of experience: February 9, 2021
Great support by the support assistant. Thanks a lot
Date of experience: June 18, 2021
As always payoneer service on the top always there to help there customers
Date of experience: September 10, 2021
The response was Swift and the issue on my account was resolved.
Date of experience: July 4, 2020
They are friendly with the customer I am so satisfied, excellent, they are the best
Date of experience: September 11, 2020
Very good service. Especially their customer center of Australia is very good.
Date of experience: April 14, 2021
Such good service." Thank you… I have never had such good service.
Date of experience: August 4, 2020
I am very happy for this service. This service was very good.
Excellent and helpful
Date of experience: March 4, 2021
I got a problem and i think i need to call payoneer and i solve my problem love it
Date of experience: September 30, 2020
I am Very Happy to a Payoneer Support Because Payoneer Support Is the very very good and very honest person
Date of experience: February 24, 2020
I try to get an answer and all I receive back are automated emails. Livechat doesnt work
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
He was patient guy. Although the issue was not resolved, he was patient enough to wait for me.
Date of experience: March 26, 2021
I lost my card, I was call helpline. It was helpful service
Date of experience: March 7, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Yara,
We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that the auto response email is designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it and wait for the response from one of our representatives.
We can see that our Customer Care representatives have already taken care of your issue. If you feel like your issue has been solved, please kindly consider changing you review's rating. That would mean a lot to us.
Stay safe!
Best,
Anna from the Payoneer team