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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.2%
Positive
576
Neutral
29
Negative
48
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Instant Feedback

1 reviews

232
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How would you rate Payoneer?
Top Positive Review

“Safe, Secure, Effective and Efficient”

Kendall B.
12/21/24

Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.

Date of experience: 12/11/24
See positive reviews
Top Critical Review

“Verification failed and failing customer service”

Rolf d.
12/14/24

To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives

Date of experience: 12/4/24
See critical reviews

Reviews (9,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1810) customer care (733) customer support (474) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user mahirt
Bangladesh
1 review
0 helpful votes
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January 26th, 2020
Verified purchase

Love Payoneer! <3
I'm in love with Payoneer, helping us the Freelancers in the best way possible.

Date of experience: January 23, 2020

Thumbnail of user muhammadf79
MUHAMMAD G.
Pakistan
1 review
0 helpful votes
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March 15th, 2021
Verified purchase

Amazing Services and great experience with customer services.

Date of experience: March 15, 2021

Thumbnail of user sohelr21
Bangladesh
1 review
0 helpful votes
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September 24th, 2020
Verified purchase

Customer care is very good and very helpful I love the customer care

Date of experience: September 24, 2020

Thumbnail of user dulals
Bangladesh
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

Please change my Payoneer phone number, my customer

Date of experience: July 19, 2021

Thumbnail of user haitamh1
Morocco
1 review
0 helpful votes
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March 3rd, 2020
Verified purchase

It was a good experience and it was even fun. The support was nice and gentle.

Date of experience: February 27, 2020

Thumbnail of user badals5
India
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Good, but my account did not activate still.
Please activate my account as soon as possible.

Date of experience: July 26, 2021

Thumbnail of user pujak15
India
1 review
0 helpful votes
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October 2nd, 2020
Verified purchase

U helped me very much I really thank for u thank you so much

Date of experience: October 2, 2020

Thumbnail of user elizabethn313
Kenya
1 review
0 helpful votes
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August 17th, 2020
Verified purchase

Great service. Minds customer service and very effective

Date of experience: August 17, 2020

Thumbnail of user romt2
Israel
1 review
0 helpful votes
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August 16th, 2020
Verified purchase

Excellent remote banking service
Excellent customer service
I am very satisfied

Date of experience: August 16, 2020

Thumbnail of user luisc320
Guatemala
1 review
0 helpful votes
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July 13th, 2020
Verified purchase

Really professional and polite, good explanation and patience.

Date of experience: July 13, 2020

Thumbnail of user youssefe24
Morocco
1 review
0 helpful votes
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June 16th, 2020
Verified purchase

They are so kind they solve your problem immediately they answer to your question

Date of experience: June 16, 2020

Thumbnail of user venusp10
Philippines
1 review
0 helpful votes
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February 8th, 2021
Verified purchase

I lost my phone so i lost my number i need to renew my number in my payoneer account

Date of experience: February 8, 2021

Thumbnail of user lisae179
Texas
1 review
0 helpful votes
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August 9th, 2018
Verified purchase

Very good and happy with great service... very good service.
Happy they could help me out

Date of experience: August 7, 2018

Thumbnail of user lisap689
Italy
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

I received the information I needed. Excellent service!

Date of experience: December 13, 2019

Thumbnail of user ehtishama
Pakistan
1 review
0 helpful votes
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April 22nd, 2020
Verified purchase

Good. My experience was good. They answered my all questions in a good manner.

Date of experience: April 22, 2020

Thumbnail of user usmann3
Pakistan
1 review
0 helpful votes
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December 26th, 2019
Verified purchase

Representative is very good and guide me with very good way

Date of experience: December 23, 2019

Thumbnail of user daniele673
Ukraine
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

Quick and professional, was really good and also she was kind and understanding

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2021

Thumbnail of user muhibula
Bangladesh
1 review
0 helpful votes
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October 28th, 2020
Verified purchase

I am pleased, in the future, I need the same service.

Date of experience: October 28, 2020

Thumbnail of user ajibolao4
Nigeria
1 review
0 helpful votes
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August 25th, 2020
Verified purchase

The response was perfect and accurate, and my issue was resolved

Date of experience: August 25, 2020

Thumbnail of user bibim6
Pakistan
1 review
0 helpful votes
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April 21st, 2021
Verified purchase

It is very easy.its very simple. Issue is resolve. Thank you very much.

Date of experience: April 21, 2021

Thumbnail of user ahsanr7
Pakistan
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

The call agent is as polite as love
Best experience with call agent

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2021

Thumbnail of user kirubhanandamg
India
1 review
0 helpful votes
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May 5th, 2020
Verified purchase

Good explanation and the customer service person was very good and nice person

Date of experience: May 5, 2020

Thumbnail of user fahadk11
Pakistan
1 review
0 helpful votes
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May 7th, 2020
Verified purchase

The experience was awesome. The Customer representative clearly understood the requirements.

Date of experience: May 7, 2020

Thumbnail of user aaqiba1
Pakistan
1 review
0 helpful votes
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January 17th, 2021
Verified purchase

I want to remove jazz cash details from payoneer please remove jazz cash details from payoneer

Date of experience: January 17, 2021

Thumbnail of user kayumh1
1 review
0 helpful votes
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February 9th, 2021
Verified purchase

He is actually an experienced person.
His service is actually awesome

Date of experience: February 9, 2021

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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