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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Payoneer is very good especially their customer service
Date of experience: September 15, 2020
Great service as usual! Friendly and knowledgeable customer services reps!
Date of experience: May 10, 2021
Very easy to pay and get paid! I highly recommend this service
Date of experience: September 11, 2020
She's very helpful for answer all my concern. She infact give me and example on how to do it.
Date of experience: September 11, 2020
Perfect.
Issue has been resolved within 10 minutes.
Date of experience: December 24, 2019
Great customer service A1 class very professional they answered my question that I need answers to
Date of experience: April 8, 2021
I had an awesome experience. The customer representative was kind and well-spoken.
Date of experience: April 26, 2021
My call was quick and efficient thanks to the representative´s good service!
Date of experience: April 26, 2021
Great company. Awesome service. Wonderful experience
Date of experience: July 1, 2020
Customer service is excellent, he's great and very much willing to help
Date of experience: October 19, 2021
Im very pleased with Payoneer, Using it since 2012
Date of experience: July 3, 2020
Payoneer is customer friendly and very professional
Date of experience: July 2, 2020
I'm still waiting. Maybe problem will fixing within 1 hour.
Date of experience: March 15, 2021
Good experience with helpline, very supportive, and Talk nicely.
Date of experience: June 12, 2020
Happy to receive funds with payoneer, best and trusted platform.
Date of experience: June 12, 2020
Customer support is very polite as always. I'm glad to do business with you guys.
Date of experience: March 5, 2021
It was too much satisfying to talk with Payoneer customer support.
Date of experience: June 1, 2020
This is a trusted platform. Very effective and quick customer service.
Date of experience: September 23, 2021
Excellent customer support from Grace! Soft spoken and was able to answer all of my queries
Date of experience: February 16, 2021
Excellent-no complaints. Customer Service rep was very professional and answered all my questions.
Date of experience: October 26, 2018
They Take 3 days to reply an email... Shame on company like Payoneer
Date of experience: October 6, 2016
Hi Raju, I contacted you in private to see if there is anything I can do to assit.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Ali,
Thank you for leaving an honest review of our services. We would like to apologize for an inconvenience the waiting time has caused you.
We pride ourselves in providing excellent customer care to all our clients. Due to this, we have many inquiries coming in daily causing a delay in review times. If clients contact us via email, we ask them to wait 3 to 5 business days for a response. In urgent cases we ask our clients to contact us via Phones or Chats for live support. This will ensure that any questions or inquiries get handled appropriately and in a timely manner. If you are still are having issues with your account, we strongly urge you to reach out to our support center via the mentioned methods.
We will let our internal team know of the honest feedback provided. This will help them understand, where we can do improvements.
Best,
The Payoneer Team.