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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Good experience with customer service, I think he solving my problem
Date of experience: June 22, 2021
Communication with your representatives was very good
Date of experience: June 22, 2021
Great job and I am happier to be part of your organization as customer.
Date of experience: January 14, 2020
Date of experience: June 22, 2021
The customer representative was very polite and professional in dealing with me
Date of experience: January 16, 2020
Quick response, effective customer care, no delays
Date of experience: January 16, 2020
Convenience in reaching out to the support center.
Date of experience: June 22, 2021
Courteous and professional fast service Thank you very much
Date of experience: June 22, 2021
Professional/friendly representatives... Excellent services... Loved it...
Thanks Payoneer
Date of experience: January 15, 2020
I am super satisfied with Payoneer. Fast and accurate.
Date of experience: January 14, 2020
It was good experience. They solve my problem. I'm happy with service.
Date of experience: September 10, 2020
The service is good and I recommend it to everybody
Date of experience: September 8, 2020
It was a great experience for me to work with payoneer.
Really helpful and reliable platform
Date of experience: July 1, 2020
Despite the problem at Pioneer, I received good service with satisfactory answers. Thank you
Date of experience: July 1, 2020
The representative was helpful to provide right information
Date of experience: July 24, 2020
I got my issues resolved swiftly and decisively with an acceptable waiting time
Date of experience: June 30, 2020
She is so nice handled query very well appreciated.
Date of experience: March 17, 2021
Customer service was very helpful and friendly. Always available to resolve issues on time
Date of experience: October 18, 2021
Hope to have a great relationship with payoneer. Customer service is excellent!
Date of experience: June 29, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Justice,
We are so glad that you had a professional experience with our customer support center. Our agents are always available 24/7 and are more than happy to help you with any requests you might have. However, we noticed that the rating you provided regarding this, is relatively low. We want to take the chance to rectify this. We want to provide you with a 5 star quality service. Please contact our support team via phones, chats, or emails. We want you to submit a detailed explanation on where you think we can improve our services. This will not only help you, but future clients.
Thank you for your honest feedback.
Best,
The Payoneer Team.