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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Changing bank account online is hard and I had to call customer service regarding this.
Date of experience: July 23, 2020
The customer service department can answer and solve problems for customers very quickly.
Date of experience: June 25, 2020
Amazing very satisfying I'm so much delighted. More fun and I would stay with payoneer
Date of experience: February 18, 2021
It was just awesome. They are very friendly and helpful.
Date of experience: February 17, 2021
Payoneer provide a great and Excellent services good job
Date of experience: February 10, 2021
WoW Impressed Love Payoneer Customer Care always great to phone them and never a problem that they can not solved
Date of experience: October 1, 2018
The experience was too good. I am very satisfied. Thank you.
Date of experience: February 8, 2021
Very much appreciated and quick response to my doubts.
Date of experience: January 22, 2020
Mu experience was some how good and i will be back soon
Date of experience: January 22, 2020
They are very fast to solve your problems. My problem solved in 16 minutes on a phone call!
Date of experience: January 21, 2020
I like my experience with payoneer, they are efficient.
Date of experience: January 23, 2020
My issue was well addressed. Payoneer has a professional team.
Thanks!
Date of experience: June 24, 2021
My payoneer account is still showing under review.
Thank You
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2021
Excellent Service & Understanding! Very good in solving the matter.
Date of experience: June 25, 2021
You guys have been really great in helping me resolve my issues
Date of experience: September 11, 2020
Good I m very much happy with the support but my pending payment is still on hold
Date of experience: June 28, 2021
It's an amazing platform that provides you ease to doing business globally.
Date of experience: July 31, 2020
I am very happy with your sales rep Cheryl. She guided properly and resolved my issue
Date of experience: September 5, 2020
Its a good money transfer platform but withdraw limit is too high compared to others
Date of experience: July 30, 2020
Very helpful and understanding. Went the extra mile
Date of experience: July 29, 2020
Once a problem occured- the cs department dealt with it asap.
Date of experience: April 13, 2021
Was served well by Leonard and I hope my issue will be resolved
Date of experience: July 30, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Narendra,
Thank you for taking the time to share your review, we genuinely appreciate that. It will help us improve our service, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are deeply sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard.
Thank you for choosing Payoneer! We are ready to do our best to provide you with excellent customer service. Please accept our apologies for the inconveniences that you've encountered.
Stay safe!
Best,
Anna from the Payoneer team