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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.2%
Positive
576
Neutral
29
Negative
48
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Instant Feedback

1 reviews

232
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How would you rate Payoneer?
Top Positive Review

“Safe, Secure, Effective and Efficient”

Kendall B.
12/21/24

Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.

Date of experience: 12/11/24
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Top Critical Review

“Verification failed and failing customer service”

Rolf d.
12/14/24

To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives

Date of experience: 12/4/24
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Reviews (9,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1810) customer care (733) customer support (474) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user zaina37
Pakistan
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Been using Payoneer for long, its the best easy payment service, i can have, no other option.

Date of experience: May 5, 2021

Thumbnail of user mustaphad1
India
1 review
0 helpful votes
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September 15th, 2020
Verified purchase

Excellent services & payoneer needs a lot more employees like rose.

Date of experience: September 15, 2020

Thumbnail of user ognjenp1
Serbia
1 review
0 helpful votes
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September 10th, 2020
Verified purchase

Excellent from start to finish, great job. Thank you

Date of experience: September 10, 2020

Thumbnail of user harrisb45
Pakistan
1 review
0 helpful votes
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September 14th, 2020
Verified purchase

It is an awesome experience. They are professional, I will recommend everyone.

Date of experience: September 14, 2020

Thumbnail of user mdn34
Bangladesh
1 review
0 helpful votes
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September 10th, 2020
Verified purchase

Excellent experience with payoneer customer service.

Date of experience: September 10, 2020

Thumbnail of user alvarob23
Spain
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

The person who attended me was polite, understood my issue and solved it in a timely manner.

Date of experience: July 2, 2021

Thumbnail of user eshwark2
India
1 review
0 helpful votes
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July 30th, 2020
Verified purchase

Speaking with customer care at Payoneer was professional and good experience.

Date of experience: July 30, 2020

Thumbnail of user jasonl915
Jamaica
1 review
0 helpful votes
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April 15th, 2021
Verified purchase

Was excellent from start to finish they are well trained and all show great customer service

Date of experience: April 15, 2021

Thumbnail of user vanessaa199
Jamaica
1 review
0 helpful votes
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April 15th, 2021
Verified purchase

Wonderful experience. All of the representative assisted in a nice and friendly way.

Date of experience: April 15, 2021

Thumbnail of user durreahsanw
Durr e ahsan Z.
Pakistan
1 review
0 helpful votes
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April 15th, 2021
Verified purchase

Payoneer they help me regarding my payments very professional

Date of experience: April 15, 2021

Thumbnail of user emmanuelr31
Philippines
1 review
0 helpful votes
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July 26th, 2020
Verified purchase

I was not able to receive payments but allen joy and her team fixed it right away

Date of experience: July 26, 2020

Thumbnail of user tesalonicab
Philippines
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

My client is having trouble sending payment to me.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 14, 2021

Thumbnail of user emmanuelz7
Nigeria
1 review
0 helpful votes
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July 6th, 2020
Verified purchase

Still pending. Hopefully, it should be resolved soon.

Date of experience: July 6, 2020

Thumbnail of user jonathana232
Ghana
1 review
0 helpful votes
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June 29th, 2020
Verified purchase

Very fast and reliable in funds delivery. I have no regret using Payoneer.

Date of experience: June 29, 2020

Thumbnail of user wilmern
Nicaragua
1 review
0 helpful votes
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February 3rd, 2020
Verified purchase

To me it's been flawless. Customer service is just great.

Date of experience: January 31, 2020

Thumbnail of user sadian
Pakistan
1 review
0 helpful votes
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February 1st, 2020
Verified purchase

I had great experience with call representative and my queries were well answered

Date of experience: January 29, 2020

Thumbnail of user shivamm18
India
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Great service... Polite talking... This is my best experience

Date of experience: October 19, 2021

Thumbnail of user kelvinc70
Kenya
1 review
0 helpful votes
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June 26th, 2020
Verified purchase

Good customer service when you have a problem. Easy to use web site and always updating customers

Date of experience: June 26, 2020

Thumbnail of user davidp3384
Jamaica
1 review
0 helpful votes
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September 21st, 2021
Verified purchase

Was exceptional. Would highly recommend my customer agent. Best I ever got.

Date of experience: September 21, 2021

Thumbnail of user oussamas3
Morocco
1 review
0 helpful votes
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May 13th, 2020
Verified purchase

Thank you so much!
Excellent service and wonderful platform

Date of experience: May 13, 2020

Thumbnail of user shaoinad
Arizona
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

I had a block bank account.
But the customer services personnel was great ro clear it up for me

Date of experience: April 14, 2021

Thumbnail of user sim5
Lebanon
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

Great attention to the customer and very helpful in finding a resolution. Thank you Leo

Date of experience: July 5, 2021

Thumbnail of user khalilj13
Morocco
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

I really love dealing with Payoneer because they solve your problems and I'm so satisfied

Date of experience: July 5, 2021

Thumbnail of user shris17
India
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

Improve your bank transactions to customers account quickly.

Date of experience: July 5, 2021

Thumbnail of user davionc2
Jamaica
1 review
0 helpful votes
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February 10th, 2020
Verified purchase

My experience with Payoneer
Understanding each other msg (simple)

Date of experience: February 7, 2020

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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