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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
The service is courteous, patient and fast response
Date of experience: October 2, 2020
The Assistant was very helpful and polite. Also he had an exciting voice
Date of experience: August 13, 2020
My problem was solve very politely I am totally satisfied for that
Date of experience: November 14, 2021
It was good. I really had fun taking to one of your agents.
Date of experience: March 12, 2020
Very good company, I've never had an issue with them.
Date of experience: March 12, 2020
Thank you, helpful and professional services. I recommend.
Date of experience: March 12, 2020
Don did a great job resolving my concern and it only took 3 minutes!
Date of experience: July 9, 2020
Your customer care service is okay but I think that live chat will also be more effective
Date of experience: March 12, 2020
I can tell that Payoneer platform provides excellent customer service.
Date of experience: March 10, 2020
Nice, user friendly, you guys are the best I ever had
Date of experience: March 19, 2021
I'm fully satisfied with Payoneer. Thats My only one Payment solution..
Date of experience: March 9, 2020
I have a pending payment but the customer care has promised to resolve
Date of experience: June 19, 2020
I had a very Good service, we Talk about my main issue but already not solved
Date of experience: June 15, 2020
My issue was solved by CSR very quickly.
Thank you!
Date of experience: June 19, 2020
The person I talked to was very professional, sweet and solved my problem. 10/10 experience.
Date of experience: March 8, 2021
Was sorted out in 3 mins! Excellent service! Very friendly, will definitely recommend!
Date of experience: March 10, 2020
It was a great experience talking to Eric. I can say he knows what he's doing!
Date of experience: March 9, 2020
Still waiting money from 02/28/2020 so im very happy
Date of experience: March 9, 2020
Very helpful! Re-assurance and understanding. No false promises.
Date of experience: March 9, 2020
I am glad that they have brought an extremely solution to my problems.
Date of experience: March 10, 2020
The experience was too good but still waiting for my solution
Date of experience: December 5, 2019
Long time with payoneer
Without any problem
Makes new cards and improve the service
Date of experience: December 4, 2019
I had a really great experience with payoneer & their support center.
Date of experience: February 9, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Ammara K,
Thank you for leaving your review. We are happy to hear that you are having a good experience with us.
As we could check on your account, the request to change name is pending because our approval department requested further information in order to proceed with it.
Please enter your Payoneer account and provide the information requested as soon as possible. Once you do it, it takes 3-5 business days for our Approval Department go over the documents and update you via email.
For live assistance with this matter and if you have any other question, you can always contact our support via email, chat or by sending a message via our social media platforms by sending a private message on Facebook or Twitter. We do apologize for the inconvenience.
Sincerely,
The Payoneer Team