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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    426
  • Value
    378
  • Shipping
    254
  • Returns
    246
  • Quality
    366

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.3%
Positive
575
Neutral
29
Negative
47
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Instant Feedback

1 reviews

232
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How would you rate Payoneer?
Top Positive Review

“Safe, Secure, Effective and Efficient”

Kendall B.
12/21/24

Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.

Date of experience: 12/11/24
See positive reviews
Top Critical Review

“Verification failed and failing customer service”

Rolf d.
12/14/24

To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives

Date of experience: 12/4/24
See critical reviews

Reviews (9,428)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1808) customer care (733) customer support (474) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user ashrafalis
India
1 review
1 helpful vote
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January 25th, 2021
Verified purchase

Great service provider Im proud of you dear very nice response pay

Date of experience: January 25, 2021

Thumbnail of user afrozak
Bangladesh
1 review
0 helpful votes
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April 23rd, 2021
Verified purchase

I am very happy with the customer care. And Love payoneer service.

Date of experience: April 23, 2021

Thumbnail of user jordasn
DO
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

The best 5 star plus and customer service agent was great

Date of experience: September 3, 2021

Thumbnail of user enmanuelg1
DO
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

My Experience is being good so far and I have nothing to complain.

Date of experience: September 2, 2021

Thumbnail of user mstk2
Bangladesh
1 review
0 helpful votes
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January 21st, 2021
Verified purchase

Date of experience: January 21, 2021

Thumbnail of user alberto56
Kenya
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Just professional! Will always visit for any assistance.

Date of experience: September 2, 2021

Thumbnail of user eslamm5
Turkey
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

I had a good experience with your customer service, Very polite and professional

Date of experience: January 20, 2021

Thumbnail of user vesnav4
Montenegro
1 review
0 helpful votes
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January 22nd, 2021
Verified purchase

Very responsive, kind, and supportive. My best recommendations!

Date of experience: January 22, 2021

Thumbnail of user rokunuzzamans
Bangladesh
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

She just saved my life. Solved the problem instantly. I cant thank her enough. 100/100 recommend

Date of experience: January 20, 2021

Thumbnail of user youssefr6
Morocco
1 review
0 helpful votes
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January 19th, 2021
Verified purchase

I was having many issues and now they all resolved easily

Date of experience: January 19, 2021

Thumbnail of user ulriker3
Germany
1 review
0 helpful votes
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January 22nd, 2021
Verified purchase

The customer phone worked really well! Thank You! Problem Solved!

Date of experience: January 22, 2021

Thumbnail of user supriyom
India
1 review
0 helpful votes
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January 21st, 2021
Verified purchase

Easy and faster site to get international payment.

Date of experience: January 21, 2021

Thumbnail of user bisratg1
Ethiopia
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

Am super excited and satisfied with payoneer their service makes life simpler in so many ways!

Date of experience: August 31, 2021

Thumbnail of user kevins1821
Nicaragua
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

It has been great, however its a little slow to provide resolutions

Date of experience: June 11, 2021

Thumbnail of user rayhana2
Bangladesh
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

Overall nice and decent experience. Thank you for your valuable time.

Date of experience: September 1, 2020

Thumbnail of user subashk3
Nepal
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

Quick, Reliable, polite. Great support, I liked the service and politely speaking.

Date of experience: September 1, 2020

Thumbnail of user zafari6
Pakistan
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

Excellent Services in banking sector I ever use for international transactions without any hazards.

Date of experience: September 1, 2020

Thumbnail of user yeukaic
Pennsylvania
2 reviews
0 helpful votes
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September 3rd, 2020
Verified purchase

Excellent service received and i will be happy to refer a friend.

Date of experience: September 3, 2020

Thumbnail of user priyankam37
India
1 review
0 helpful votes
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October 3rd, 2020
Verified purchase

I faced so much problem to login still issue not cleared

Date of experience: September 3, 2020

Thumbnail of user riannac
Jamaica
1 review
0 helpful votes
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July 24th, 2020
Verified purchase

It was great, I really enjoy the experience so far

Date of experience: July 24, 2020

Thumbnail of user nagavenip1
India
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

They resolved every issue with in a day some time it's take two days

Date of experience: March 3, 2021

Thumbnail of user mdronya
Bangladesh
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

I have a good experience with the customer support.

Date of experience: September 28, 2021

Thumbnail of user aleksanderb16
Poland
1 review
0 helpful votes
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May 28th, 2020
Verified purchase

Got few accounts with Payoneer and its awesome. Reasonable fees. Great support. Highly recommended!

Date of experience: May 28, 2020

Thumbnail of user antonioe32
Illinois
1 review
0 helpful votes
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May 26th, 2020
Verified purchase

Very appreciative of her help. She handled my inquiry with professionalism.

Date of experience: May 26, 2020

Thumbnail of user raymundod9
Philippines
1 review
0 helpful votes
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February 10th, 2021
Verified purchase

Very understanding i have great experience and my concern was addressed accordingly.

Date of experience: February 10, 2021

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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