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Payoneer has a rating of 4.5 stars from 9,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Always on time with payments and excellent way of paying to my customers
Date of experience: September 9, 2021
The representative named Anna was very polite and helpful.
Date of experience: February 1, 2021
Customer manager my problem solve is very quickly.
Date of experience: February 1, 2021
Experience has been okay so far, professional customer service, incredible platform.
Date of experience: September 9, 2021
Payoneer customer Call service is really amazing. Their agents are so polite and humble
Date of experience: January 29, 2021
Ever worst experience by Payoneer I don't understand what will happen
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2021
I receive my payments very smoothly and punctually. Thanks for such a wonderful service.
Date of experience: February 5, 2021
I like the way your representative deal with me thanks
Date of experience: February 3, 2021
Julia gave me a really good CS, she went the extra mile to get my issue resolve.
Date of experience: February 4, 2021
The representative was very polite and supportive. She explained everything that i need to know.
Date of experience: September 13, 2021
Raisa-Maria she resolved my issues, the helpful one
Date of experience: February 5, 2021
Very Responsive & Helpful also. Thanks payoneer customer care
Date of experience: February 8, 2021
Overall Good. But new account approval should be within a short time! Thank you.
Date of experience: February 8, 2021
This is the best, easy and secure financial service.
Date of experience: September 13, 2021
I was call in customer care within 5 minutes she has resolved my issue thanks you so much
Date of experience: September 13, 2021
Always prompt to resolve my issues at first contact.
Date of experience: February 8, 2021
Payoneer is user friendly and they have really great customer service!
Date of experience: September 14, 2021
This was my first experience and I'm very satisfied
Date of experience: September 14, 2021
Personal atento, servicial y presto a ayudar a solucionar cualquier situación con la plataforma
Date of experience: July 23, 2024
Satisfactorio facil tengo buena atención, fácil comunicación y normalmente me satisfacen cualquier tipo de duda o de problema
Date of experience: June 5, 2024
Aplicación sencilla completa y recomendable. El servicio de atención y ayuda al cliente es muy completo, amable y solucionan el inconveniente en un tiempo razonable.
Date of experience: April 30, 2024
Dear Manuel,
Thank you for your kind words about Payoneer! We truly appreciate your support and are glad that our services are meeting your needs.
Best,
Laura, from the Payoneer team
Lo mejor que hice fue abrirme una cuenta payoneer. Realmente! Seriedad, eficiencia, seguridad y comodidad para viajar y usar mi Mastercard.
Date of experience: May 27, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Muhammad,
Thank you for sharing your review. We are really sorry to hear that you are unhappy with our services.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our help, please update your review with your customer ID and a brief description of your issue so that we could look into this for you. Also please feel free to reach out to us through our Support Center for immediate assistance.
We'll be more than happy to help!
Best,
Anna from the Payoneer team