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Payoneer has a rating of 4.5 stars from 9,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
How does this company even exist? And... why would ANYONE ever use them?
Their site is garbage and they cause so much anxiety and stress for no reason.
I updated my bank account with them MONTHS ago, yet... they send money to the only bank account.
I seriously can't believe this company hasn't been hit with a class action lawsuit for how horrific they are.
Every experience with them is negative and they are thieves.
Date of experience: October 25, 2017
If you are falling into the trap of opening an account because as a freelancer you need more options to take payments don't fall for it.
They don't allow you to request payments until you have received USD$5000 through their global payment system which unless you're working for a company directly is not possible, if you have individual clients and they want to pay for your services from their individual account they can't
Date of experience: November 15, 2019
That was good experience with Payoneer in a short time. Their service is too good as the others. I personally rate 10 on 10 to Payoneer. Who are trying to make online shopping with a visa/MasterCard can own a Payoneer card. Although you will be able to withdraw money from any ATM booth all over the world. Until you use Payoneer you won't be able to understand how good and useful this card.
Date of experience: October 31, 2018
The solution was " We will send you an email and you need to reply and follow instructions".
The email didn't contain any instructions but a request to reply with my question again
I thought that my problem would be solved instantly like it is done by any call center.
He was polite and understood my request very well, So thank you
Date of experience: October 7, 2020
After speaking with the rep and told that I was all set for a pending payment to get credited to my euro balance within 24 hours, I received an email asking for additional information and documents. Am at the airport about to take a long flight, thank God the flight was delayed. But nice guy, thank you
Date of experience: January 22, 2019
I get payment 2 weeks ago, they asked for ID proof. I sent. Now i asked customer support status of my payment. They said it is under review. After wasting 15 days. They always says, its under review. This is big fraud company. Be aware. Don't go with this. You will lost your money. As i did.
Date of experience: October 27, 2017
Hi there Pooja,
In order for Payoneer to maintain the security of our account holders and our services, we require account holders to provide valid documentation to verify their account and their payments. We are sorry to hear about your experience, please send us a private message with your customer ID and email associated to your Payoneer account so we can take a closer look in your case for you.
Still waiting for verification of my bank account to start working. During registration it said: "usually it takes up to 3 days", but... It will soon be a full month since I registered, and still not there. Customer service said it's all right and I just have to wait more. Hope the problem will be resolved soon.
Date of experience: January 10, 2020
Hello Roman,
We would like to thank you for leaving an honest review of our services. We apologize for an inconvenience this has caused you in regards to the long approval time frame. Normally, when clients register for a Payoneer account, it can take anywhere from 3 to 5 business days for the review process to be done. There are cases where our department can request more information of that individual. This is to ensure that all the details are correctly entered so the client can start doing business. We were informed that your case is under high priority by our relevant department. We should hear a final response by the end of this week. Do not worry, any updates regarding your case, will be monitored and notified to you via email.
We will let our internal team know of your honest feedback, so we can provide a better quality assistance.
Thank you.
Best,
The Payoneer Team.
The representative spent over 30 minutes with me on the phone and made sure that I was helped and a solution was provided. All the while she was very kind and patient. This was a real breath of fresh air in today's stressed out world. Thank you! I really felt good, I am a satisfied client. :)
Date of experience: April 2, 2020
I'm unable to recall the thoughtful representative who assisted me... but I would like to thank her for providing me with excellent service and ensuring that she would assist me! Honestly she made my horrible situation seem bright! Thank you so much!
Date of experience: July 30, 2018
Their support are great. Also their payment method fast. Everything fine for me. Here is one main good option is 24 hours support also any problem they can solve quickly. Receive payment globally totally safe and secure without any issue or hassle.
Date of experience: January 17, 2019
Payoneer services are excellent. They just need to be more faster in their verification time. In my own opinion, I think 3 or more business days is too long just to verify an account after submitting necessary documents; it should be faster.
Date of experience: December 11, 2019
I've been with Payoneer for more than 5 years and the experience has always been excellent. They are constantly improving their services to help freelancers to get paid from anywhere in the world, plus with some of the lowest fees, I've seen.
Date of experience: May 30, 2018
Being a new customer I had trouble activating my new card do to an error I cause while signing up! My customer care agent resolved the issue so quickly and promptly! I'm impressed and look forward to doing more business with Payoneer!
Date of experience: September 21, 2018
It just takes too much time to receive a new card.
- Please give realistic info (and not designed to protect you from liabilities)
- Make surveys about real postal times or via your software (compare dates of issuing and dates of activation cards, and/or via a survey after activation of the cards
- Make your sending procedure easier for the customer. In my case: send directly to the customer instead of from England, to Germany and then to Holland. Just skip Germany!
- Make teh sending procedure faster.
Thanks.
Date of experience: October 11, 2018
I was having issues managing my currency so I had to contact the Customer Care. Their response was swift; the agent gave me some suggestions, I tried them out, and my issues were solved in less than 5 minutes. Thank you, Payoneer!
Date of experience: January 13, 2020
I had an issue of document verification & I talked with two Agents. Both were really nice and they have understood my question very well. And I got clear answers for my issue. Happy to connect with Payoneer team. Thank you all.
Date of experience: June 7, 2021
I called from Europe, spoke with a lady. The moment the call was connected, she was polite and great. Verified my account and helped me instantly. The world would be a much more better place with people like her. Thanks for helping.
Date of experience: November 26, 2019
Payoneer allows freelancers and the self-employed worldwide to work with major companies and 'punch above your waistline'. You get so much more than you bargain for at Payoneer and there's no other service like it for global contractors. I highly recommend it.
Date of experience: July 8, 2021
It is really a good thing to have a Payoneer account with three major currencies. But, the fact that I can not transfer to my self with same currency and all the complication of withdrawing and payment made me a bit disappointed.
Date of experience: May 20, 2020
I became associated with Payoneer through my Airbnb listing. When I was unable to get it resolved with Airbnb I contacted Payoneer directly, and they did an excellent job. I can not say as much about Airbnb. I also appreciate that Payoneer is keeping jobs in America and not outsourcing the calls to other countries, only to increase their profits, but at the cost of providing excellent customer service. Good for you Payoneer, and shame on you Airbnb.
Date of experience: August 24, 2018
Payoneer is totally $#*!. I send mails to customer service four five times but never get reply from any person other than automated reply. I tried to call but they never response. The response is totally $#*! and never solve my problem. My account is locked but send too many proof, But they don't response. I'll never ever recommend this to anyone. I heard some other services Skrill and moneybookers with good review. Hope to switch and I advice to NOT TO USE payoneer.
Date of experience: June 13, 2016
Hi Kasunka, I am sorry to learn about your experience. Please see my private message to you.
I enjoy using payoneer because they have provided a way for me to earn as a freelancer and online earner and I remember always enjoying my payouts and have a card that access my funds whenever. And no matter where you are you still get access to this awesome service, I hope you guys continue and add more services but over all thanks again.
Date of experience: November 23, 2018
I had a very good experience when i contacted Payoneer on phone. The Customer Support Team took time to understand my challenges, efficiently and calmly addressed my concerns with adequate suggestions to address further concerns I anticipated.
Overall, I believe the one-on-one interaction provides relevant solutions to peculiar problems, compared to the automated responses.
Date of experience: October 18, 2018
I talked to them about changing my funding source bank account changing and they did it twice in the middle of my call without giving me any kind of trouble. But I'd say the chat customer service is bad. Just call them if you've got any issues they are gonna take care of it.
Date of experience: August 21, 2021
My funds are stuck worth of 8000 USD. First they removed my password because when I tried to access the account (I remember the password) all I see was "Your username or password is incorrect".
I press the Forgot password link and it looks like they have removed my verification number as well. I tried contacting their support but I am still waiting for days to have my account restored.
I don't think they will restore my account. I am going to sue them in small business claims court in the US. I am also submitting articles everywhere I can so people would stop using this scam.
Date of experience: August 8, 2017
Hi Jabbar, Indeed this seems frustrating. I'd love to try and help out- please see my PM.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Steph,
Thank you for leaving an honest review of our services.
We apologize that are services did not meet your expectation in regards to sending out payment requests to clients, especially as a freelancer.
Please be advised that requesting payments is subject to eligibility. You are correct in that you need to receive a minimum of $5,000 in payments from companies before you can apply for the service. Depending on where the client registered their account from, also plays a role if they will have this service automatically enabled. Unfortunately, because we are a financial institution regulated by the US government, we have to comply to these rules. We are working hard to expand this service to be enabled in the future for everyone. However at the current state, these are the requirements a client must meet if they would like to use this service.
We appreciate you patience and understanding regarding this situation.
Do not worry, we will let our internal teams know about your feedback, so we can provide better quality assistance in the future,
Best,
The Payoneer Team