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Payoneer has a rating of 4.5 stars from 9,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I have been exposed to a lot of business payment platforms, being a remote worker for decades, but I have never been so satisfied by any platform other than Payoneer. What I like the most with Payoneer, aside from being user-friendly, is their amazing customer support. Swift response, immediate resolution, polite and accommodating talented, skillful and very knowledgeable customer service associates. What more can you ask for?
Highly recommended! The best!
Date of experience: December 30, 2024
Had my worst experience, I spent months! I lost hours and money trying to make this account work, trying to verify my address and identity so I was able to withdraw. They made me leave home several times to gather documents they would never approve anyway, print them, scan them, they even received my rental agreement with all my personal information, off course with no resolution. This company should definitely be audited. Use PayPal instead, it's fast, reliable, easy, transparent.
Date of experience: December 20, 2024
My journey with Payoneer has been one of persistence and determination. While there were initial challenges, particularly with the verification of my bank statement, I worked diligently to resolve the issue. With the assistance of a supportive customer service representative named Kate, my account is now approved, marking a significant step toward achieving my financial and business goals.
Date of experience: December 25, 2024
*** TENGA CUIDADO CON PAYONEER, NO ES LA EMPRESA QUE SOLÍA SER... NO LA RECOMIENDO A NADIE***
Rotundamente DECEPCIONADA con Payoneer después de 3
Les cuento mi historia todo inició cuando mi tarjeta de USD se venció en Junio / Julio, solicite mi tarjeta en 2 ocasiones, pero nunca las recibí, a finales de septiembre solicite la 3ra tarjeta Payoneer me pidió comprobar mi domicilio al que iban a enviar mi tarjeta, subí una copia de mi factura telefónica, la cual tuve que subir en diferentes ocasiones, porque no la aprobaban, después de varias semanas decidí ingresar a mi cuenta, para contactar el chat y preguntar la razón por la cual aún no había sido aprobado mi domicilio que era lo que hacía falta para que aprobaran enviarme la tarjeta que con tanta URGENCIA necesitaba...
Cuando ingresé a mi cuenta, el 10 de octubre, me sorprendí al ver que mi balance en USD y GBP estaba bloqueado, no lo podía creer... no tenía idea del por qué esta compañía me había hecho algo así, espere 3 horas 30 minutos para ser atendida por un agente en el chat finalmente *Sherry Ann* me atendió, le pregunte por que mi balance estaba bloqueado y me dijo que mi cuenta estaba bloqueada al igual que mi saldo, dijo que yo había violado los términos y condiciones de Payoneer, cosa que nunca he hecho, le explique a ella que eso era imposible, por que solo utilizaba mi tarjeta para recibir pagos de lugares freelancer como Peopleperhour y Fiverr, y utilizaba mis tarjetas para pagar cosas en lugares como supermercados, farmacias. Pedí una explicación por que cual ellos decidieron suspender mi cuenta incluyendo mis fondos, y dijo que por motivos de seguridad no podía decirme el PORQUE...
Le pedí que me comunicara con un supervisor y me dijo que no se podía, así que la única opción al no encontrar una respuesta con esta asistente fue abrir un caso en contra de Payoneer en Better Business Bureau y explicarles mi situación con esta entidad.
Aproximadamente 3 días después de que abrí el caso en contra de ellos el agente de Payoneer * FEDOR me contacto vía email, me dijo en un lapso de 1 – 2 días los fondos de la cuenta GBP iban a pasar a la cuenta de USD para que yo gastara o retirara el dinero, y después de esto ellos cerrar definitivamente mi cuenta, porque ellos no podían decirme el motivo por el cual bloquearon e iban a cerrar mi cuenta.
Una semana ha pasado y los fondos de GBP NUNCA fueron transferidos a el saldo en USD, asi que el dia 20 de Octubre utilice la única opción que tenía disponible que era pasar mi saldo en USD que era un total de $1,410.16 USD a mi banco, Payoneer me cobro $28,21 USD por la transacción, los fondos que yo debía de recibir en mi banco era el total de $1,382.16 USD.
El dia de hoy 21 de Octubre recibí la notificación de mi banco que habia recibido una transferencia y adivinen cual es mi sorpresa... Payoneer me envio solo el monto de $1,342.16 USD en lugar de enviarme el monto correcto que era $1,382.16 USD
Pague la comisión de $28.21 a Payoneer para que enviaran el monto de $1,382.16 USD me envían mal el monto y aparte de enviar mal el monto, no especifican y mi banco me cobre $17 USD por la transacción que ellos hicieron.
Traté de contactar el día de hoy 21 de Octubre al chat de Payoneer pero fue imposible, después de 2 horas 45 minutos no tuve éxito, no fui atendida.
Por cierto, Payoneer aún tiene retenido mi dinero en GBP no me deja transferir mi dinero, y mi tarjeta la tiene bloqueada.
Hago pública este comentario porque exijo a Payoneer lo siguiente.
Solicito que se me reintegre a mi cuenta de Payoneer el monto de $40 que no me enviaron por error, por que el monto que tenían que enviar era $1,382.16 no $1,342.16
Solicito que mi saldo de GBP y los $40 USD que no me enviaron sean movidos a una sola moneda, y que se habilite la opción para poder transferir mis fondos a la cuenta de payoneer de mi esposo.
Solicito si es posible que me desbloqueen mi cuenta, ya que la cerraron sin ningún motivo, o solicito me den una razón por que cual bloquearon mi cuenta.
Date of experience: October 21, 2020
Had a very good experience with Payoneer support. They were quick to respond and addressed my concerns efficiently. The representatives were knowledgeable and friendly, making the entire process smooth and stress-free. Whether I had questions about my account, transaction issues, or general inquiries, they provided clear and helpful solutions. The support team was available through multiple channels, which made it convenient to reach out. Overall, their exceptional service made me feel valued as a customer. I appreciate their commitment to helping users navigate their platform effectively, and I would highly recommend Payoneer based on this positive interaction.
Date of experience: December 12, 2024
Using Payoneer has been a game-changer for my business. Its seamless payment solutions allow me to receive international payments quickly and securely. The user-friendly interface, low fees, and multiple withdrawal options make it ideal for freelancers and businesses. Payoneer truly simplifies global transactions and empowers financial growth effortlessly.
Date of experience: December 10, 2024
Excellent customer service. Excellent customer service. Excellent customer service. Excellent customer service. Excellent customer service.
Date of experience: September 4, 2018
Good service. HjkkskdndbjdjddnhddjiddndvdjdndbnNdnjsh hshshb hsjjshs hdjjsbbsusd hdhshhshshsbhs. Hsjsjs
Date of experience: November 15, 2018
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Date of experience: August 4, 2020
שלי, הדריכה אותי במקצועיות, בסבלנות וביחד טיפלנו בבעיה שנפתרה.
Date of experience: August 26, 2021
Fantastic customer care representatives. Fantastic customer care representatives.
Date of experience: February 11, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
