Payoneer has a rating of 4.5 stars from 9,441 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
After a 3rd call I was able to talk to someone that knew how to do her job and helped me with. In the previous 2 calls i was so upset that i wanted cancel my account. And a similar experience i had last year when my phone was stolen and i couldn't have access to my account. Train your people like the last agent and you shouldnt have complains.
Date of experience: December 30, 2024
I am writing to express my sincere gratitude for the excellent customer service I received recently. Your team was incredibly patient and helpful in addressing my questions. It's clear that Payoneer is committed to providing a positive customer experience.
Date of experience: January 3, 2025
Had my worst experience, I spent months! I lost hours and money trying to make this account work, trying to verify my address and identity so I was able to withdraw. They made me leave home several times to gather documents they would never approve anyway, print them, scan them, they even received my rental agreement with all my personal information, off course with no resolution. This company should definitely be audited. Use PayPal instead, it's fast, reliable, easy, transparent.
Date of experience: December 20, 2024
My journey with Payoneer has been one of persistence and determination. While there were initial challenges, particularly with the verification of my bank statement, I worked diligently to resolve the issue. With the assistance of a supportive customer service representative named Kate, my account is now approved, marking a significant step toward achieving my financial and business goals.
Date of experience: December 25, 2024
Had a very good experience with Payoneer support. They were quick to respond and addressed my concerns efficiently. The representatives were knowledgeable and friendly, making the entire process smooth and stress-free. Whether I had questions about my account, transaction issues, or general inquiries, they provided clear and helpful solutions. The support team was available through multiple channels, which made it convenient to reach out. Overall, their exceptional service made me feel valued as a customer. I appreciate their commitment to helping users navigate their platform effectively, and I would highly recommend Payoneer based on this positive interaction.
Date of experience: December 12, 2024
Very nice communication and support is ok
They've considered my concerns, and they are excited to share a new solution that they believe can better support my payment needs!
Date of experience: January 3, 2025
I am satisfied with the custom care team, they are ready to solve a problem if I have it
Thanks Payoneer
Date of experience: December 18, 2024
Using Payoneer has been a game-changer for my business. Its seamless payment solutions allow me to receive international payments quickly and securely. The user-friendly interface, low fees, and multiple withdrawal options make it ideal for freelancers and businesses. Payoneer truly simplifies global transactions and empowers financial growth effortlessly.
Date of experience: December 10, 2024
This representative, she was amazing, because of her i start to gain trust with Payoneer, i used to use Paypal, and Paypal Play games with our company money so i closed the account, and when i called Payoneer, she was so understanding, 5 Stars all the way for her
Date of experience: December 31, 2024
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
Date of experience: December 11, 2024
Very good and i loved it... i've been using payoneer for months now, my client pays me here. I am happy that the app is so easy to use. It is very user friendly. And i can link it to my e-wallet,it's easy as 1,2,3. Thanks payoneer! This is one of my favorite apps ever!
Date of experience: December 20, 2024
I was worried because I couldn't access my existing Payoneer account, so I reached out to customer service. Thankfully, they responded quickly and helped me with my concern. Now, my account is active and ready to use. Thank you so much!
Date of experience: December 26, 2024
When I finally got past the shyt chat bot my experience with customer care was absolutely exceptional. The lady that I spoke to took care of my every need went out of her way to give me a call back several times after being disconnected and stayed on the phone with me throughout the entire process and ended up handling my every need. I appreciate her and I will continue to use this number if ever I need service.
Date of experience: December 5, 2024
Perfect highly recommend is nicely have this company very serious and helpful to everyone needs powerful card to banking in every where you are
Date of experience: January 2, 2025
I didn't have to stay on hold.the menu was clear and did not take me through many prompts.needs were understood and handled in a short amount of time.thanks
Date of experience: December 22, 2024
The customer service representative demonstrated professional knowledge and a friendly attitude, promptly providing effective solutions. Additionally, after the phone call was disconnected due to technical issues, the representative promptly called back the customer and continued to offer consultation services.
Date of experience: November 29, 2024
First of all, I hereby extend my sincerest acknowledgments for opting in la crème de la crème of the ilk of Ms. Kate: she is second to none in terms of humane collaborativeness, high-mindedness, diligent dedication for her customer's satisfaction, work promotion, employer's goodwill.
Secondly, She's is indeed a role-model for how man should, regardless of religion, race, gender or the like thingamajigs, ergo deal with his co-denizens on our loved Earth: she's verily the apotheosis of humaneness—no more, no less.
Let me thank her for such a felicity she had lavishly showered me with…. Indeed, I'm not in a position but to have, in no way, made a virtue of necessity by speaking well of her—as she's worth her salt. She's epitomizing the true nature of a good person, who will be rewarded sooner or later for her synergism and faithfulness to herself and the Other. Period.
Date of experience: December 18, 2024
Very fast and responsive support. I wanted to block my card and order a new one, everything went so smoothly. The support lady was very kind and she helped right away.
Date of experience: December 25, 2024
Really it was so much caring and soft hearted person. She understood my queries very shortly and also solved it asap. I'm happy and I'm thankful to them 🥰
Merry Christmas 🎄
Date of experience: December 24, 2024
I lost my card and was vey upset, apparently it had not been stolen since there were no purchases nor any attemps to use it, but as a security measure it was blocked. Had I found it within a week it would have been unblocked, but unfortunately, I did not find it. Customer Care also helped me order a new card. Both associates who helped me were very understanding and supportive. Thank you! =)
Date of experience: November 24, 2024
One of the best and most agile instruments for managing your finances. Always helpful customer specialists.
Date of experience: January 3, 2025
The Person That Got Me On Payoneer To Pay Him Needs To Be Investigated.He's Using 6different Names,Accounts,Business Names & I Need,My Money Refunded To Me!
Date of experience: January 3, 2025
Great Assistance keep it up This product exceeded my expectations! The quality is outstanding, and it performs exactly as advertised. Setup was simple, and the instructions were clear. I've noticed a real difference since using it, and it's worth every penny. Highly recommend it to anyone looking for quality and reliability in this price range!
Date of experience: November 10, 2024
I have been working with this app over a year now and i can say am proud to be part of those using the app
There services are top-notch and everything about the app is absolutely unique
Date of experience: December 3, 2024
I recently contacted Payoneer for assistance regarding the status of verification center of my account. I was impressed with the professionalism and efficiency of your support staff. They responded promptly to my inquiries, were clear in their communication, and provided me with helpful guidance to ensure the process went smoothly.
The representative I interacted with took the time to understand my concerns and was proactive in offering solutions, making me feel valued as a customer. I truly appreciate the level of service and support provided, and it has made my experience with Payoneer even more positive
Date of experience: November 5, 2024
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Date of experience: December 4, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.