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Payoneer has a rating of 4.5 stars from 9,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I called Payoneer customer service to ask if I can receive money from any type of Payoneer account and what kind of information does the sender of money see about me the recipient.
I got Chris as my support, who was awesome!
He answered both questions quickly, politely and he kindly asked me to verify some information before he did that.
I am very satisfied with Payoneer and especially Chris the support genius.
Thank you Chris, you are awesome buddy^_^
Date of experience: March 2, 2021
One of the worst online payment processing site. Please do not waste time. I got payment, and then wanted to transfer someone, and it says i need to load money to send.;. While i have already 80$ in it. What worst it can be? And now when we have requested refund, its more than 2 weeks and no reply..
Date of experience: October 29, 2017
Generally, Payoneer is first-rate and everyone in the business here uses it for either business or personal payments it is also a hassle-free route to receive payments worldwide in multiple currencies. The only fault I can think of is if you hit a compliance issue anywhere it can all drag on a bit other than that it's all good.
Date of experience: September 10, 2019
It's taken a while to get used to this service and learn about the forex charges, but the sheer convenience is incredible. I am able to be paid into a local USD and GBP account, which is where my overseas clients are based without waiting lengthy periods for international transfers and making it incredibly easy for them to pay me. Then, to be able to transfer the funds into my local bank account or keep them in forex on my card is also incredibly helpful. I have found that I need to be careful with the charges on the card when out of that currency zone, but that's been part of the learning curve.
Date of experience: January 27, 2020
Few days ago i lost my Sim Card and now i have a new phone numbers that is why i want to remove my two step verification from my payoneer account. Now i talk with customer Care, they told me they will reply me in my email and it will be solve within 3-5 days. Thank you so much
Date of experience: May 20, 2020
Amazing service thank you so much. I like this tool to use for E-com
Date of experience: August 12, 2024
Apart from the absurd fees of up to 3% (there are much cheaper services out there), they randomly hold up your payments with no warning. Sometimes you will get flagged for a "review" - despite your payments being normal and regular - which will hold up your money for an extended period. The way they do this is extremely unprofessional with little concern for their customers. There is no recourse; you simply have to wait while your money is frozen.
Date of experience: August 23, 2020
Payoneer is so far the best among other online payment methods.It is easy to use and is acceptable in almost every country and on any ATM machine that accepts Master card. I am from Rwanda and I have been using Payoneer for over two years now and during all this time I have never been disappointed. I would really recommend it to anyone in Africa to try it and thank me later.
Date of experience: September 18, 2018
I had to talk to a really nice employee to solve the problem, but pay like 40 dollars to get my card shipped with tracking number, Ive lost a lot of money in maintenance for the account, waiting almost a year for my card to come in normal shipping. Angry with Payoneer, thankful to the employees.
I can wait for an answer or something from the people managing the prepaid cards cos Ive been working for free. ANGRY
Date of experience: June 11, 2018
Payoneer offers superb service, its a great platform to spread your business and makes it easier for you to have clients all over the world, i get my payments so easy. Thank you payoneer for your wonderful services.
Date of experience: August 1, 2018
I always receive warm and friendly customer service when I call in. I was sceptical at first when I started but I have been able to consolidate may payments into one account using the channels available through Payoneer!
Date of experience: April 20, 2020
I am in the midst of setting up my account and the documents i was submitting kept being rejected, either for clarity reasons (not that they were unreadable at all because I checked) or because the picture was fuzzy? I submitted three different documents and hopefully they should suffice.
Plus is that you have customer support that responds to calls and and clear any doubts. I was assured that this time the ID I submitted is enough to verify my identity.
Date of experience: December 24, 2018
On sending email to customer support they always respond at end of the week(Friday), on replying by customer you can expect further response at end of the next week. I just experienced it again however it's not for first time for me and my friends...
Date of experience: October 19, 2016
Rather content with Payoneer's services, the administration setup is nice, gives a number of options, plus the customer service on the phone is rather efficient. My experience with Payoneer so far (Dec. 2015 - Feb 2019, at the time of writing this), has only been positive!
Date of experience: February 26, 2019
I am really happy that i found Payoneer, because paypal and other online payment systems have limited features in my country. So with Payoneer I was able to do e-commerce business easily and effectively.
Date of experience: August 16, 2021
Excellent experience, very professional and polite personnel. They are swift in their response regardless of the mode of communication. I have had a wonderful experience with Payoneer ever since I started using their products.
Date of experience: November 11, 2018
Quite impressed by your customer service, looking forward to earning on this platform with fiverr, please do create a special line for fiverr users who are having difficulty linking your card with fiverr account.
Date of experience: June 11, 2018
I called Payoneer Customer Care from Ethiopia, Africa, to report a stolen card so as to prevent theft and I'm astonished how quickly they got over it. You really care about your partners. I mean it. Thank you!
Date of experience: June 3, 2021
Payoneer is one the worst service provider, don't use it they just take annual fee and no one there to resolve your issues which are created by Payoneer. Keep asking for ID and holding your payment for weeks.
Date of experience: June 23, 2016
I regret to hear about the issues you have had with Payoneer, Faisal. I'll be more than happy to try and help, please see my private message.
Although I tried to call a several times to get in touch with a payoneer assistant at the third time a very good English speaker successfully helped me a lot to feel better about my incomes. Thank you
Date of experience: August 23, 2021
Payoneer has always been helpful in Global payments as there is no other such service is available in my country, so its really convenient to have payoneer account and manage my Freelancing transactions. Thanks Payoneer for existing. :)
Date of experience: March 2, 2021
Great overall.
This is paying platform which is very easy to handle.
To bad cause local bank had such bad currency conversion commision, and make it senseless the money withdrawal on ATM machines, but nevertheless this is great way to receive payment for your services.
Date of experience: June 15, 2018
I called in not sure how to really express what I needed. The CSR was patient and understanding and provided exemplary service. Some of the info I got today, I didn't even realize I would eventually need and she offered it. That saved me time in having to call back when I got to that point of my transactions. Brilliant service. Super thrilled. 10 out of 5 stars.
Date of experience: May 12, 2020
It was fast, effective and very professional. I will say maybe more of information that was provide could've been on the website. However, calling in to revive that customer service experience was worth it.
Date of experience: July 5, 2020
Great Secure online Platform for pay and receive anytime.
Payoneer provides the best source to money exchange from different freelance sites like fiverr and Freelancer. I like most its exchange rates which is almost equal to market rates.
Date of experience: May 12, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Morshad, In order to help you out, please see my private message.