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    Payoneer

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Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,585 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    439
  • Value
    389
  • Shipping
    262
  • Returns
    254
  • Quality
    377

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.5%
Positive
678
Neutral
34
Negative
54
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Reviews (9,585)

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Reviews that mention popular keywords

customer service (1831) customer care (737) customer support (483) bank account (298) support team (126) payment service (147) payment request (35) business days (85) bank transfer (38)
Thumbnail of user kelimaem
California
1 review
0 helpful votes
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February 7th, 2025
Verified purchase

I have been with Payoneer since 2015 and have only been disappointed with their services ONCE through the 10 years. Otherwise, I will forever be loyal because they go above and beyond to ensure they satisfy their customers' needs especially where security is concerned 📢. Huge shout out to Joanna and Crizel for their wonderful customer service today!

Date of experience: January 28, 2025

Thumbnail of user bradlyh37
South Africa
1 review
0 helpful votes
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February 21st, 2025
Verified purchase

Payoneer customer care makes sure u helped with the best possible resources. I had a huge challenge with uploading my documents and couldnt receive any payments. But they assisted me swiftly with remarkable outcome.

Date of experience: February 10, 2025

Thumbnail of user payments.nexaedu
Egypt
1 review
0 helpful votes
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February 21st, 2025

Payoneer has unjustly frozen my business account and withheld my funds, causing severe financial and operational harm. This is not only unethical but a blatant violation of U.S. financial regulations, banking laws, and consumer protection laws.

Service
Value
Shipping
Returns
Quality

Date of experience: February 5, 2025

Thumbnail of user kf404
Japan
1 review
0 helpful votes
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February 8th, 2025
Verified purchase

I want to confirm that my eBay and Payoneer accounts are connected. After providing my ID for Payoneer, the response was clear, and I understood that my eBay account is responsible for the connection.

Date of experience: January 29, 2025

Thumbnail of user tyronnec6
GB
1 review
0 helpful votes
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February 24th, 2025
Verified purchase

Not good I made 2 international payments in October 2024 to my developers and both payments disappeared into thin air. When calling customer service they could not see any history of transactions even though I sent screenshots of the payments being processed. Only today 14th February 2025, 4 months later have Payoneer located my lost payment a now I am waiting for the funds to arrive back in my account. This is outrageous and something that needs to be properly investigated and addressed.

Date of experience: February 14, 2025

Thumbnail of user robinaa7
Florida
1 review
0 helpful votes
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February 20th, 2025
Verified purchase

She kindly explained explained everything to me at Payoneer- solved my issue and guided me - Helped me understand, was patience -unhurried. Gave time. There was no waiting time when I called, call was answered promptly.

Date of experience: February 10, 2025

Thumbnail of user faizas18
Pakistan
1 review
0 helpful votes
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February 21st, 2025
Verified purchase

I was facing problems in account creation and was really frustrated because of that. I contacted customer care service of Payoneer. She understand my problem very well and guided me. I followed her instructions and solved my problem successfully

Date of experience: February 11, 2025

Thumbnail of user datas22
Bangladesh
1 review
0 helpful votes
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February 13th, 2025
Verified purchase

Payoneer is very helpful and I very much appreciate the customer service I get on a regular basis. However, I wish the funds receiving was much faster this time like other times.

Date of experience: February 3, 2025

Thumbnail of user gabrielag303
El Salvador
1 review
0 helpful votes
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January 30th, 2025
Verified purchase

I really like Payoneer, it allows me to receive payments as an independent contractor and the fees are very reasonable. Escalated issues take longer to resolve than I would like, but there are few and far between.

Date of experience: January 20, 2025

Thumbnail of user liux15
California
1 review
0 helpful votes
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February 23rd, 2025
Verified purchase

The customer service responded quickly. The business processes were clear, and the level of professionalism was high. They were good at listening to customer needs and had high service efficiency. I am very satisfied with this service and would like to give the customer service a positive review

Date of experience: February 13, 2025

Thumbnail of user antoniod508
Australia
1 review
0 helpful votes
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January 30th, 2025
Verified purchase

My payoneer account was under a routine review for a while, but once Kate from the customer called me, she resolved the issue in a couple of day. She was amazing, i really appreciate her effort, she puts all her knowledge for solve my issues. Thank u so much

Date of experience: January 20, 2025

Thumbnail of user enochm46
Ghana
1 review
0 helpful votes
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February 2nd, 2025
Verified purchase

I have been using Payoneer for some time now and I am genuinely satisfied with their services. Payoneer has consistently demonstrated exceptional reliability and efficiency in handling my financial transactions.

The platform's user-friendly interface makes it easy to manage funds and make international transfers. One of the standout features for me is their customer support, which is both responsive and helpful. Every interaction I've had with their team has left me feeling valued and well-assisted.

Additionally, Payoneer's security measures provide peace of mind, knowing that my financial information is well-protected. The seamless integration with various global marketplaces is also a major plus, allowing for easy receipt and withdrawal of funds.

Overall, Payoneer has exceeded my expectations in terms of service quality and reliability. I highly recommend their services to anyone in need of a dependable financial partner.

Date of experience: January 23, 2025

Thumbnail of user ia98
Kenya
1 review
0 helpful votes
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February 10th, 2025
Verified purchase

Best to work with.
Very helpful support team.
Always willing to go to an extra mile to ensure the whole process is successful.
Best team to work with.

Date of experience: January 31, 2025

Thumbnail of user abdulr.b
Pakistan
1 review
0 helpful votes
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January 24th, 2025
Verified purchase

I've been using Payoneer for quite some time, and I couldn't be happier with their services. Their platform is user-friendly, reliable, and perfect for managing international payments. What truly stands out is their customer support – they're always responsive, professional, and go above and beyond to resolve any issues. It's a great experience every time, and I highly recommend Payoneer to anyone looking for a trustworthy payment solution.

Date of experience: January 14, 2025

Thumbnail of user xingl12
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

I am writing to express my sincere gratitude for the excellent customer service I received recently. Your team was incredibly patient and helpful in addressing my questions. It's clear that Payoneer is committed to providing a positive customer experience.

Date of experience: January 3, 2025

Thumbnail of user eduardor479
Malaysia
1 review
0 helpful votes
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January 9th, 2025
Verified purchase

I have been exposed to a lot of business payment platforms, being a remote worker for decades, but I have never been so satisfied by any platform other than Payoneer. What I like the most with Payoneer, aside from being user-friendly, is their amazing customer support. Swift response, immediate resolution, polite and accommodating talented, skillful and very knowledgeable customer service associates. What more can you ask for?

Highly recommended! The best!

Date of experience: December 30, 2024

Thumbnail of user brooked327
Ohio
1 review
0 helpful votes
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January 17th, 2025
Verified purchase

My overall experience was wonderful.I had a very nice and friendly woman that was helping me. I had explained that I was an educator but I was not educated with my payoneer account since only in twenty twenty two. I had several questions that I was unsure but she was great at Listening skills and comprehension.She was able to resolve all of my issues with future help. I would recommend her and I hope that she is recognized for her help today. Again?I would like to remind you that sometimes you don't get help like this or people as nice. So we should recognize the ones when we do.god bless

Date of experience: January 7, 2025

Thumbnail of user faridahmadb
Afghanistan
1 review
0 helpful votes
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February 14th, 2025
Verified purchase

Payoneer has been a game changer for my business! Fast, reliable payments with low fees and excellent customer support. Highly recommend for anyone needing global payment solutions!

Date of experience: February 4, 2025

Thumbnail of user davido3733
Nigeria
1 review
0 helpful votes
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February 6th, 2025
Verified purchase

Good services. Though it took quite a lot of processes. But it was worth the time. And ability to receive payment from different platforms is good one

Date of experience: January 27, 2025

Thumbnail of user rannayh
Jamaica
1 review
0 helpful votes
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February 9th, 2025
Verified purchase

Good experience had account over 2 years.The app is fast enough and easy to use. Great experience overall

Date of experience: January 30, 2025

Thumbnail of user zhihual1
Washington
1 review
0 helpful votes
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February 27th, 2025
Verified purchase

I received a service call from your company today and was very satisfied with the accuracy and courtesy of answering questions and resolving customer issues in a timely manner!

Date of experience: February 17, 2025

Thumbnail of user nancyk3362
Thailand
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

My journey with Payoneer has been one of persistence and determination. While there were initial challenges, particularly with the verification of my bank statement, I worked diligently to resolve the issue. With the assistance of a supportive customer service representative named Kate, my account is now approved, marking a significant step toward achieving my financial and business goals.

Date of experience: December 25, 2024

Thumbnail of user piop4
Florida
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Had my worst experience, I spent months! I lost hours and money trying to make this account work, trying to verify my address and identity so I was able to withdraw. They made me leave home several times to gather documents they would never approve anyway, print them, scan them, they even received my rental agreement with all my personal information, off course with no resolution. This company should definitely be audited. Use PayPal instead, it's fast, reliable, easy, transparent.

Date of experience: December 20, 2024

Thumbnail of user justines179
Kenya
1 review
0 helpful votes
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January 26th, 2025
Verified purchase

I do not like the fact that this has happened just because of reviews happening. No email about the reviews was sent at all to inform me. I'm disappointed.

Date of experience: January 16, 2025

Thumbnail of user carlosp1212
El Salvador
1 review
0 helpful votes
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February 1st, 2025
Verified purchase

I have summited documents that verifies my address as far as utility bills on PDF files, but I'm been denied. I would like an escalation of my case, because really need the account.

Date of experience: January 22, 2025

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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4.5
9,585 reviews
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