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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Customer service representatives are very nice and understanding, but Payoneer as a service, in general, is horrible. Have been waiting for my issue to be resolved for two weeks now and it's nowhere to be solved. Very slow. Not reliable at all, I wish I chose a different service
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2021
They are a perfect solution to international transfers and payments. I wish this was the only option. I changed to Payoneer from Paypal because of Paypal's arrogance. Please stick here. If you are new, this is the place to be
Date of experience: July 1, 2021
I have a very fascinating experience with Payoneer to resolve my Billing Issue. Initially, I was bit angry about the delay and cancel payment but Payoneer customer support team resolved my issue when I talked with them. I really appreciate their professional and cordial response. I hope Payoneer will continue such support to all other account holders and fix their problem.
Date of experience: October 14, 2020
Excellent communication skill with admiration, respect, and professionalism with patience. Chris has made me bound to fall in love with Payoneer and it's services. Love you Chris. You are really representing the organisation more than the expectation of the authority.
Date of experience: October 14, 2019
Called customer service because I changed my number and forgot to update my info. My call was answered quickly and the rep, Anna was quick to give a solution. Put me on hold, set expectation that she will for a minute ir 2 but was back in less than a minute. Her instructions are clear. Now just waiting for an email ti be able to update my info. Thabk you!
Date of experience: February 15, 2021
I have been on payoneer since I started my online business and needed a financial company to manage my online transactions. Payoneer was the first to trust to do it for me. They are 100% secure and safe to operate.
Date of experience: January 27, 2021
I would like to cancel my payment. After the first call told me that will reach me back in 3 days' business hour. But no even a phone call received. I called again then the team said there is a system error, need to wait for 4 hours. But still no callback. Until now I have 60$ that would like to cancel Please don't choose this platform, terrible and horrible.
Date of experience: June 30, 2020
At some point in the past, Payoneer was the only way I could get my freelancing money, wire transfer was an option but it would cost me a lot of money to do that. I got Payoneer card and I could withdraw anywhere. Up until today, I still withdraw through Payoneer and I am planning to use it to make purchases and save money! The best thing is that Payoneer is constantly upgrading, most recently, there is the Digital Card to make purchases, it sounds appealing to me and I am considering it.
I would say Payoneer customer service excels as well, I don't remember a single time my issue was not resolved, nor delayed, nor ignored nor I had to contact them a thousand times to resolve. It is either resolved on the spot or within a few days because there is a process to follow. I am grateful to Payoneer, rather our family is, father and brother withdrew from their funding sources to my Payoneer account. Payoneer helped an entire family here. Thank you
Date of experience: October 11, 2021
I'm using payoneer since 2009 and they had a very good quality of service. But for 2 months now, they are causing me a lot of problem.
1 - Every time I try to chat for customer support, it says it's unavailable due to high volume of request. Why not hire more agent to respond for clients?
2- I'm having "Information missing, please contact customer support" message on my loadlist page. I contacted customer support by phone and the woman told me to wait: payoneer will send you a reply she said. But I never got this reply. Only a true lie from the agent. I never got the money.
3 - Now, I'm having this message again for a new load and I don't know if payoneer will take a look at it.
4 - Now it takes days to approve loads and
I don't trust Payoneer anymore. I have much debt because of it as my money often does not arrive at time.
Sorry Payoneer, I give you ONE star.
Date of experience: July 28, 2016
It is the best service for international E-commerce business. If not Payoneer I don't think there would be a way for me to start it, since my country banking system isn't suitable/possible for online business.
Yes, there are some features I would like Payoneer to implement. Nonetheless, they are moving in the right direction.
Date of experience: July 24, 2018
You'll basically be doing the same thing everyday. Talking to customers with similar problems in an endless string of calls lasting all day. They'll want you to also write emails all day when you're not on call but its hard when it gets interrupted by constant calls. Not too much micromanaging but it can be annoying.
Date of experience: May 24, 2019
I have been working with Payoneer for three years now, and I don't have any regret. Customer support is available and helps you solve the problems smoothly, patiently, and fast. I use Payoneer to connect to Paypal, Stripe, Fiverr, and more...
I would recommend this to any freelancers or business that doesn't have access to International banks or International payment systems.
Register Today!
Date of experience: August 2, 2021
Wonderful experience thanks for help i feel very familiar with attended staff is too helpful i am rating 5 star to Payoneer staff I'm in too much tension and confusion but staff is very polite peaceful and with full of patience they clear my all doubt
Date of experience: July 22, 2020
As a freelancer based in Pakistan we have a lot of challenges to face in getting our payments, payoneer has made my life easier but allowing me to send and receive payment and enable me to run smoothly my small one man business.
Date of experience: May 28, 2018
I tried various methods for receiving the payment but I found Payoneer to be the best service for almost all sort of needs. The cherry on top is that the sender need not have an account on Payoneer. You get a virtual bank account in the sender's country, and that is pretty awesome. Also, the exchange rates are better than all the services I tried before Payoneer.
Date of experience: December 8, 2018
Its my first experience and I am having trouble with my account.
So I can't approved it. And make clear which documents do you need I have only telephone accounts there is mentioned my name other utility bills or not so how do i send them?
Date of experience: December 27, 2018
What they do should/must be illegal. They keep cancelling your account which means you can't access your money. They work with a tiny American bank that opens a bank account for you but then Payoneer simply keeps your money. I think they purposely delay all the processes simply to keep hundreds of clients funds in their credit... how can a financial company be allowed to do that?!
Date of experience: October 23, 2016
Hi Natalia, please note that all Payoneer account must meet our terms and conditions. Please see my private message to you.
Very interesting,
Here - where the 1 star rain happening - this "payoneer p" able to answer so fast. But the REAL customer service? That is a joke!
It is my fault I cannot laughing.
Okay, I am not angry, I've just started to realized I never see my money. First experience and the last one.
I do not recommend to anyone use payoneer.
Update 10/11/16:
I guess the normal way of problemsolving is a official payoneer customer service (live chat - what never works - e-mail, telephone, so on.) not here.
Do you really think is fair when somebody give a 1 star rating to payoneer, in this case their problem solving faster?
I don't think so.
Please do your job and help people in a right way and right place.
Date of experience: November 8, 2016
Hi Sarah, I sent you a private message- happy to learn more about any issues you might be having.
I was frustrated because it took too long before I could get a reply after contacting the customer care via email. However, the calling experience was better - the customer care representatives are polite and helpful. Though my issues isn't resolved yet, I hope it will soon.
Date of experience: September 14, 2020
Payoneer is holding my money. They asked a lot of confidential information - contracts from clients, original correspondence, invoices, etc. I asked them to refund my money back to my client but they just shrugged it off and just kept on asking for more confidential information. I'm not into writing reviews but I just want to warn freelancers out there to think first and read more reviews before using Payoneer.
Date of experience: September 4, 2017
Hi Joey, I am sorry to learn you feel this way. If and when Payoneer asks for any information, it would be for one reason- which is to ensure your account and funds' safety. If you have any reason to believe some kind of phishing attempt was made, I'm happy to hear about it- please feel free to contact me in PM.
Just want to give a shout out to Payoneer. If you are an entrepreneur and need to get your finances organized and in one place, Payoneer is the company to go to. Besides, you can keep everything separate from your personal accounts... makes tax time easy.
Date of experience: May 23, 2018
I hope that problem will be solved in short time. I was calling few days ago, but nothing has happen.
Today i had a good cooperation, even if it was taking time. Fortunately i was using credit of Skype otherwise this call was costing a fortune
Date of experience: March 17, 2019
Dear Giancarlo
Thank you for providing us with your valuable feedback. It is a bit difficult to understand what the exact issue is however, we would like to have the opportunity to assist, if that sounds like a possibility for you, please provide us with your customer ID or with your email address as a reply to this message.
Moreover, we understand that reaching the support can sometimes be a bit difficult so we would like you to know that for a quicker assistance, you can always reach us via chat or via our social media channels by sending a private message on Facebook or Twitter.
Best,
The Payoneer Team
Love the response from payoneer... They even called me back when my credit ran out. They were very helpful towards my questions. I strongly recommend payoneer to everyone who wants a master card to shop with online or who wants to get paid from other companies.
Date of experience: July 11, 2018
I am really shocked how 6523, 54 can just disappear. Amazon paid as usual punctual, but it was never credited on the payoneer account.
I contacted the customer care and they asked me all kind of Screenshots and informations. Then after they replied that they can only investigate if I send them a full screenshot from amazon of the transaction. Of course is this very easy to get from such a small company as amazon. It is nearly impossible.
I am very desparate that the 6523, 54 are lost and I will never see them again :(
Date of experience: June 21, 2018
I had a bad experience with Payoneer as I am facing issues in the verification process and transactions. There should be help for the people of different countries to work and withdraw money from Payoneer with convenience lengthy and tough process are just a time waste.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
Dear Saqiba,
Thank you for your review. We regret to hear that you have experienced these difficulties with your account verification.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is required by law and is essential to prevent any type of illegal activity on the platform. We understand that sometimes this process can take several days to be completed.
We can see that your account is fully functional now. If you have any additional questions regarding the functionality of your account, please don't hesitate to contact our Customer Support through the Support Center. We will be more than happy to help.
Thank you for your kind understanding and cooperation!
Best,
Anna from the Payoneer team
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
I am deeply sorry to learn you have had this experience with us, and I would like to help you out and hopefully provide you with the great service Payoneer would like you to have. Please see my private message.