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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Getting approved on this account is a tortuous experience. The customer message center on the site does not communicate if there is a problem with your paperwork. It just says your account will be reviewed over the next several business days. Several business days? And they don't send you emails to your email account either. The only way you'd know if there was a paperwork issue is if you call customer service AND are lucky enough to get a live agent. Thank God for Navila who helped me work through the paperwork process.
Date of experience: October 3, 2018
A few days ago, I tried to attach my local bank account for two times to my Payoneer account. Rather than the confirmation email, I got an email from Payoneer "We regret to inform you that you can no longer receive payments to your Payoneer account, due to a
Violation of Payoneer's Terms & Conditions.".
Reply from Payoneer:
1: Your request to add a new withdrawal method is under review
2: Thank you for providing this document. We sent it to the relevant department in order for us to try manually to add these bank details.
3: Alert: You Can No Longer Get Paid via Payoneer
Is it a violation of adding the local bank accounts to Payoneer accounts?
I've contacted Customer support like 2,3 times, but didn't get any response. And my requests shown as resolved automatically. Now, the Payoneer account team is refused to solve my problem. My account isn't blocked yet. They are not opening my account nor they are closing!
Date of experience: March 12, 2019
Payoneer.com steal your money by blocking your card and do not respond to customers' email to timely. Really payoneer does not worth at least 0.01 cent. I recommend do not waste your time working with payoneer. They really stupid people do not give you good customer support. I had $456.22 in my payoneer account they blocked my card for some unauthorized transactions now my card is blocked. When I contact them they are silent not responding to my email. Sometimes live chat is always offline. This is gonna be big scam website in future so beware.
Date of experience: March 15, 2014
As a freelancer I am using payoneer. But I have tried so many times to approve my documents. But It's not approved because of my documents are in Bangali language. They are taking long time checking after that they are rejecting showing any issue. I am tired uploading documents.
I think you should increase your members in approval department from all countries.
Thanks
Date of experience: October 15, 2020
Poor is how I would describe my experience with you. To think, this is my first time using payoneer. I had to wait for 4 days to get my first pay: there is process I understand. But to set a $50 minimum amount for withdrawal? Come on guys! You can do better than that! Not all freelancers like me can get more than $50 a week. Are you saying we will have to wait for the next pay out so we can meet the requirements before we are able to eat?!
Date of experience: February 27, 2020
Hello Carla,
Thank you for leaving an honest review of our services. We understand that you are not happy with the minimum withdrawal requirement of 50 USD. We understand you have some financial burdens you must attend to and this limit is making things seem impossible for you. Unfortunately, this limit can not be lowered anymore unless the client chooses to end all business relations with Payoneer and their partners.
This limit is established for all our clients worldwide and not just you. This is to ensure our clients can have ease of use of our services and are expected to have their business grow. After careful review of your account, you were finally able to receive more funds. The income helped you exceed the minimum withdrawal requirment, and you were able to successfully withdraw your funds.
We are pleased that our services has finally worked for you, If you have any further questions or concerns please don't hesitate to contact our support team.
Thank you.
Best,
The Payoneer Team.
Thank you great I have received payments easily and smoothly to use have fund
Date of experience: August 7, 2024
Its clear what Payoneer have started doing. They are turning to PayPal tactics to increase there profits.
The main way Payoneer makes money is by investing your money just like a bank. To increase profits they put payments under review and hold payments. The longer your money is sitting in your Payoneer account the more money they can make, By reviewing payments "for your own security" and "to protect you" they increase the profits by a huge margin.
If they feel as though they have not made there monthly quota they Block/Ban your account and seize your money. Its exactly what PayPal does. These companies work like banks but are not held to Banking regulations which enables them to review payments and seize your cash anytime they please.
Even the banks will take your money when the market crashes just like they have in the past. The only way to make sure your money is secure is by stuffing it in your mattress and keeping a gun under the pillow.
Date of experience: January 14, 2017
I opened up an account many years ago. I was able to connect it to PayPal to receive payments for freelance work I do. Payoneer always had the possibility of making direct payments to other Payoneer accounts without any cost, and these were immediate. Last week I tried to do this same exact thing, and all of a sudden I get an error within the app. After spending a lot of time chatting with customer service, they let me know that the policies & permissions regarding my account had changed, and that I was no longer able to do this! I was never notified of this, and now I am having serious issues to move and withdraw the money from this account due to this situation. They have violated the agreement I signed when I opened the account.
Date of experience: January 18, 2021
It has taken many frustrating months to get to a point where I feel that I am getting somewhere with sorting out my problem, which was that I couldn't access my account due to a change of email address. Eventually, I spoke to a very nice lady who asked me some security questions and has sent me an email whereby I can update my details. This could have been done months ago, saving a lot of stress.
Date of experience: December 30, 2019
Dear Elaine,
We are sorry to hear about your frustration and your experience.
It really does not sound like the type of service we aim to provide and we apologize, even though we are glad to hear that you have received a good customer service and that this was eventually resolved.
We tried to verify why it happened in order for us to at least be able to provide you with a logic explanation, but we did not find the email address you have left in our system.
To avoid this type of situation in the future, please consult with us, we have different teams that you can reach through the different communication channels we offer: live chat, phone, email. We also always recommend contacting our social media team that provides detailed information and solutions.
Again, we would like to say sorry and we hope we will have the opportunity to provide you with a better customer experience in the future.
Sincerely,
The Payoneer Team.
I had encountered a problem that gave me a huge headache and I called the customer service for help. They helped me and solve my problem just as I asked. Sometimes having someone assist you and do their job well is one of the great satisfactions of life.
Date of experience: October 8, 2020
I'm so happy and grateful for the payoneer services which allow me to receive my payments wherever in the world I am. It allows simple people like me to receive our payments without complicated bank applications. So grateful too for the friendly professional customer service team. Appreciate you
Date of experience: May 22, 2020
I discovered payoneer the day I started hosting via Airbnb platform. At the beginning, I didn't know or could tell how it works until I received first payment and I was able to access the amount on my account by shopping both physical and online.
Thanks to payoneer!
Date of experience: January 7, 2019
Who is working there?! No response from customer service! I have blocked account and no any solution! I have my salary there and I can not take it out! I am waiting 2 weeks already to problem be solved! But still nothing! $#*!ty company! Do not use it!
Date of experience: July 12, 2017
Hi Jekaterina, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.
Great help quick and to the point and polite man I spoke with on the phone. I definitely would recommend using them for payment services. I was concerned about not getting things taken care of promptly and they put me at ease and took care of the problem.
Date of experience: January 14, 2019
I was attempting to link my PayPal account to a forthcoming ecommerce project.
The agent was really knowledgeable and responsive!
Payoneer's customer service is fantastic; I always receive prompt and helpful responses!
Date of experience: December 11, 2019
I use prepaid payoneer mastercard to receive my payments from Airbnb. I think it is a very good way to get paid and you can let the funds build up or use them as needed, no hastle, just make sure you have money there before you use it!
Date of experience: February 26, 2019
Your T&Cs on your Debit card is not clear.
Can never get through to your Customer Service.
You write an email of your problem, takes several days for a response, then when they finally respond, its just a machine with links to a Q & A that does not help! Worst customer service ever. Please help us! #ScottGalit #complaint #payoneer
Date of experience: March 8, 2017
Hi Need, I am sorry to learn about your experience. I'm happy to clarify any issue and answer any question you might have- please see my private message.
It takes a WEEK to get your money from the moment of being paid. Withdrawal team "doesn't work on Fridays", so to get your money to your bank account you have to wait several more days, ridiculous.
UPDATE. After my complaint the money was transferred immediately. Will change to a positive review if I don't get these kinds of delays in the nearest future, because otherwise the service is OK.
Date of experience: September 9, 2019
Hey Sergey,
We are sorry to hear that you are experiencing a long time receiving your money and we do apologize for the inconvenience, we can ensure that Payoneer is always trying to improve and provide better service to our customers.
Please note that if your bank account details are correct, it usually takes 2-5 business days for the funds to reach your bank account. As we are a regulated financial institution, there are many different regulations that we must comply with, and this may cause our team to request additional information regarding your payment.
As you mention, withdrawals requested on Friday or Saturday, usually get processed by Sunday or latest Monday as Banks only work on business days excluding weekends and public holidays.
For us to take a look into your case and properly assist you, a member of our team has sent you a private message. Please reply to that at your earliest convenience.
Best,
The Payoneer Team
I have an awful experience with Payoneer as there customer service representative is completely lacking in any form of customer service. I have a business account for which I have provided them with all of the verifications they needed and in the end, they said we are unable to process your transactions as your business is not recognized by Payoneer which is cheap and mischievous behavior obviously. If there was a negative review I would have loved to rate them that way because with this experience of mine they deserve it.
Date of experience: September 4, 2020
I completed work for a company that uses payoneer to pay their consultants, totaling more than $1500. 00 waiting to be paid to me, Payoneer will not approve my account to receive this payment and I have sent so much paperwork and documentation to them to prove that I am me. Every single thing they asked for I sent into this company only to be denied over and over again. I was requested to send the same stuff again many times. I even got a new social security card because they kept denying my original. Now after months of going through this they deny my account and close it completely with no chance of getting paid now. I worked hard for this money and every time I call to speak to someone and ask them for headquarters information or someone above their department, they do not give me anything other than the same response of - you will receive an email. I am going to send a letter to the Attorney Generals office and the CEO of the company. This is not fair.
Date of experience: August 5, 2021
Dear Nicole,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations, and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. We advise you to contact the payer company and choose a different method of payment.
We hope for your kind understanding.
Best,
Leticia from the Payoneer team
I've used Payoneer for 4 years and it hasn't become a user-friendly service. Very helpless support, overall, the support center is slow and unqualified, My account was blocked, after that, I unblocked it and then it was blocked again due to my another account which I asked to delete and unlink from me because I didn't use it. Also, they can send an email to you and even don't track whether it arrives. One time I called support and they said we sent an email 2 weeks ago, but I didn't receive this letter, and nobody controlled l it. You can get absolutely different feedback for the same issue from different support workers. Payoneer takes 2% for transactions, but even can't spend some time and money for better user support. I definitely do not recommend you to use this service and I recommend for Payoneer to integrate a good CX/CS system, you will be surprised by responses from your customers.
Date of experience: August 9, 2022
I called the first time and the lady was very helpful and understanding. The second call literally lasted 3 minutes, quick service. I'm very impressed. Unfortunately forgot the name of the agents but thank you so much Payoneer team
Date of experience: September 25, 2018
Short wait in line only, friendly lady, professional, quick. It is very easy to talk to them, they check what the problem is and let you know exactly what you have to do. Have had to call several times already, always the same positive experience
Date of experience: May 17, 2018
Well I just created a new payoneer account to receive payments from my employer. So far I'm intrigued by the services payoneer offers and it better to use instead of Paypal. I hope to get my information review soon so I can have my payment!
Date of experience: August 9, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi there Toheed,
Thank you for taking the time to provide this feedback. When using our service there are times when a users account activity becomes review. This is to make sure that the account holder is using our service within the terms and conditions we provide. In any situation where there is some activity that is against the terms of use are found, the account immediately becomes closed.
In situations like this, we are not able to disclose the exact violation that took place for security purposes. You're welcome to review our terms and conditions of use if you wish to see if you can identify which rule may have been broken. Once a break in the terms and conditions take place, there is no way for an account to be recovered.
The Payoneer Team.