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Payoneer has a rating of 4.5 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Having English my second language, I was reluctant
To call on help line. To speed up my varification I had
To call and they are amazingly friendly and speak in a way that you can even count words. Thanks Payoneer
Date of experience: July 9, 2021
I called customer support to have more informations related to the global payment service and how to proceed it. And, I am very satisfied that they were able to provide all information and proceed my request faster while a took the call.
This is a great customer service. I highly recommend to use this service
Date of experience: October 10, 2018
My account has been pending review since July 24th, 2021. I have explained this to Abigael at the Customer care desk. She has promised to take up the matter after verifying my ID. Am so grateful that my account will be approved soon.
Best regards,
Anderson
Date of experience: August 29, 2021
One of the things that I like the most is their very customer centric support. Since I started using Payoneer at the beginning I made tons of calls to support to better understand certain topics and they always, allllllways, helped me out in a very polite and quick way.
Date of experience: May 4, 2020
I was assisted properly with kindness by Sherryl. My simple question gets more interesting when agent Sherryl gave me answers. I really love the way she handle the call because she never put me on hold for long time. She knows what she is saying. Sherryl was awesome. :)
Date of experience: February 1, 2021
Recently am contacted, with payoneer customer care. But i am unsatisfied with their business. They told me i will get a reply before of 24 hours from their approval team. But 5-6 days overs am not get any single reply form their site. They were given me a fake assurance. I am disappointed.
Date of experience: July 16, 2018
I was warmly attended to by the call agent of this company, and she got to the root of my problem so quick and addressed it asap. I'm so satisfied with it. I will always work with them and probably maintain a long lasting relationship with them.
Date of experience: February 1, 2019
Payoneer does not allow you to withdraw money over the phone (or send it to another account).
It also takes two days to change a phone number linked to your account (in the meantime I could not log on to access my money for over 48 hours).
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
My experience was alright, not great, just alright. Since my account is locked and I needed to get in contact with a representative. I was opting for a live chat since I live outside of the US, but for that, you need to log in to your account, and since my account is locked, I cannot choose that option. I had to make a call. This problem should be fixed. (Call representative was great though)
Date of experience: September 3, 2020
I ordered a card last year 2019 in September and a tracking number was issued but after 6 to 7 months it was still showing in Germany. But fortunately, I contacted payoneer on Mobile and I was helped and the new card has been ordered.
Thank you
Date of experience: March 17, 2020
Great customer service always so helpful and answered all my questions
Date of experience: August 6, 2024
Unclear reasons for account link rejection. They don't understand the concept of Australian partnerships. They make it almost impossible to unlink your Patreon account after you've already linked it. Terrible experience at every step of the process. Had to call up customer support so many times, but they can't do anything. So bad.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2021
I had my account locked for security reasons and the agent took care of me and ask me straightforward questions and contacted another department in order to solve my case and I expected the issue to be solved in days but luckily for me and the expertise of the agent my problem got fixed right away
Date of experience: February 5, 2020
I called customer service to enquire about a delay in payment acceptance.
This is my first payment through payoneer. I waited for the payment to clear automatically for 7 days but that did not happen so i called customer service.
I was told to wait a couple of more days for the payment to be cleared.
Date of experience: October 13, 2020
Am highly disappointed in your service, my payoneer account was blocked and i was trying all my best to resolve the issue but you refuse to solve it out for me and you insist to release my account from my fiverr. This is totally bad, so far you have block my payoneer account you suppose to release it from my fiverr account. I am feeling bad with your service.
Date of experience: November 27, 2018
They blocked my account for no reason. Claiming there was suspicious fraud when there wasn't I only had the card and all my charges were me. So they sent me a new card and blocked that one when it wasn't even used. So now I have no money for the week and I have a nice sum of money for bills that I can't pay. There's an epidemic going on and I have limited hours and a son and these people block my card for no reason giving me lies and not up front answers. Now they sent my situation to the technical center. All I'm saying is I'm not doing another week like this.
Date of experience: April 25, 2020
No one knows how to get things done here. They said you need to get pay from a company for the payment process to be ok. But in this case, the company i work for is trying to pay me and Payoneer cancelled for no reason and no explanation.
Date of experience: October 30, 2019
Hello Eldon,
We really appreciate you taking the time to leave an honest opinion about our services.
We apologize for this huge inconvenience that was brought upon you. We understand that you need to start receiving your funds and this cancellation is not helping your case.
Payoneer, works with many companies worldwide. We pride ourself in creating partnerships with such companies as well with potential new ones. However, we can not accept every payment from every single company. The reason being is because they have to go through an internal review, to see if the company falls under our terms and conditions. Due to this, there are cases in which when a client gets paid, but our payments team can reject the payment. This can involve many factors as to why. The most well known reason is because the company failed to meet our terms and conditions. If that is the case, then we can not accept payments from such company. Since we are regulated by the United States government, we have to follow strict guidelines, like any financial institution. These guidelines ensure, that we keep our platform safe and secure for usage.
It is also worth to point out that Payoneer, never cancels a payment without a reason. We always inform our clients via email, as to why it has occured. Clients need to make sure they go through emails to see if they missed anything or they go log into their account --> settings --> verification center and submit anything needed. This is another reason why a payment can get cancelled. It is because the client failed to submit the requested documents within a specified time frame. If that's the case, we strongly recommend our clients to give a call to our customer support team. This will ensure that any requested documents gets handled correctly and transferred to the correct department.
We are definitely working on ways to improve our handling times and customer service. Your review will definitely help us in this process.
Best,
The Payoneer Team
Long story short - I called Payoneer Customer Service on 1/30/2019 due to a problem with one transaction and Payoneer's CS agent Camila was the one who helped me not to freak out and reassured me that everything would be ok. Camila? You rock!
Date of experience: January 31, 2019
I don't have a lot to say, but it was great to contact with the company was very easy and smoothly solve the problem the care coustmer was very kind and patient and well spoken I'm thankful for that help.
Date of experience: July 12, 2019
I had some issues with my account and the customer service solved it promptly via online chat. The customer support guy was very polite and answered all of my questions quickly. Problem was solved in the matter of 5 minutes...
Date of experience: June 22, 2018
Has been working well for me, I hope my ID which is now uploaded twice does solve this ongoing issue. Another thing to recognize I receive payment on a weekly bases and not recognising I'd be eligible for a MasterCard is absurd. That's my only issue.
Date of experience: June 17, 2019
Our team here in the Philippines have actually started using Payoneer last 2016 and is by far the best financial service provider we have worked with online.
#1 Because it has the highest forex rate compared to our other providers.
#2 It is the fastest provider available. Online withdrawals to Philippine banks are usually received after 2-3 business days. But with Payoneer, we withdraw in the morning and receive our earnings in the evening. Nothing has been better than that. We receive funds on the same day.
#3 In reference to #1 with the high forex rate, its like we no longer pay for transaction fees like withdrawal fee or bank fees.
All of us in the online and BPO marketplace in the Philippines only want the best in terms of receiving our hard earned paychecks, combined with fast delivery simply means Payoneer is the BEST!
Date of experience: February 13, 2017
Hi,
We at our Small Medium Enterprise that has employees around the world and receive payments from our clients, globally, are very happy with Payoneer. It is fast and secure. The Customer Service is top of the charts and actually delightful! The business partners are always there to support in upscaling of the business.
Date of experience: September 1, 2020
I have use Payoneer for my personal money administration, and currently I have started using it for my corporation. It has been as easy as my personal account and the ease to send or receive payments globally is amazing, also the reputation of providing different bank accounts has increase the credibility of my company, thank you and do keep up the great work.
Date of experience: July 8, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Louis,
Thank you very much for reaching out regarding this. We can see that your issue has been handled by our specialists and your Patreon funding source has been released from your Payoneer account.
We understand that you had to wait for your matter to be handled and sincerely apologize for these inconveniences. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been solved, please kindly consider changing your review's rating. That would mean a lot to us.
If you need our further assistance, please don't hesitate to respond to this message. We will be more than happy to help.
We are constantly working to improve our customer service. Thank you for your feedback that is helping us grow.
Stay safe!
Best,
Anna from the Payoneer team