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Payoneer has a rating of 4.5 stars from 9,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Very friendly and efficient. Ready to solve problems. The customer care staff are ready and willing to hear our problems and find solutions. It's also easy to call them anytime but the phone call charges are little high. It's all good though.
Date of experience: September 16, 2019
Very good as the representative was very welcoming and thorough. She apologized all the times for any inconvenience and she let me
Know when I was going to be on hold and for how long. She answered all questions and solve them.
Date of experience: August 19, 2021
The payoneer team is very quick and supportive. They said they will send an e mail regarding my issue on verifying my account. So I am expecting an e mail for sorting out my problem. Thank you very much team. They are very supportive.
Date of experience: June 21, 2021
Customer service is great! They are professional, and help you quickly and efficiently. The money service is great also. It's easy to make a change on your account. They make receiving international payments a breeze.
Date of experience: June 8, 2018
I think the Payoneer platform is a flexible platform for international income opportunities. This is because having the opportunity to handle some international jobs does not guarantee an income without a platform to receive wages or payment. Leveraging on the Payoneer platform was a great income opportunity for me.
Date of experience: December 16, 2019
Their agents are very kind and professional, also I am satisfied with their services. I am using their services more than one year and as a newly user I can say I am enough satisfied. Also, I think their commission and yearly maintenance of the account are very affordable.
Date of experience: May 24, 2018
Overall it was good. The most awesome experience was that I had not to wait in queue so long as we have to in live chats. Infact I was first in the queue. Issue was also resolved and the representative was also very professional but the time he took to check details was too long.
Date of experience: May 11, 2020
I was experiencing very bad experience on payoneer past few weeks about my withdrawal issues, but since Jean (Customer Support Representative) assisted me to resolve the issue, she was just a relief for the hassles, she made a very very great job resolving my payoneer issue. Thank you Jean.
Date of experience: September 7, 2020
Right now i am disgruntled i had expected this issue to be resolved from days ago only to receive an email stating the photo ID is not clear. I used my iphone to take the snapshot I will try again but i am not sure it will loook much different.
Date of experience: May 17, 2019
Very pleased with all the payoneer service, also from their access to their website, from their answering machine and from their email service, everything is professional and excellent.
Also the credit card service was very fast and efficient.
I feel safe working with them.
Thanks for everything yakov amor.
Date of experience: February 5, 2020
I withdrew my money on the 26th, 3 days prior my account was blocked and the transaction was approved. Today is the 7th day and yet I haven't received my money. They didn't return it to the source. For some reason it has just varnished. Support does not reply to my tickets. This is a horrible service.
Date of experience: October 1, 2022
Thank you very much for helping me to solve my problem. I have received a link to add my Id/Passport I already add my passport copy few minutes ago. It was really helpful to me to talk with you and solve my problem and you have patiently listened to my issue. So it was help me lot because speaking with English is bit harder (English is not my mother language) to me. But your patiently made me comfortable. Thank you very much!
Date of experience: July 2, 2021
Since it can only be used as a debit card, and we cannot fill it easily, what benefit do we get from it? Better interest rates? My advise is to turn it into a credit card (no credits) and to be able to fill it easily, then as a prepaid credit card it can be useful.
Date of experience: May 23, 2018
I called to see how I would get the rest of my balance that was on my card which was compromised for the 6th time, which is unfortunate. But Jeffery informed me to get the rest of the balance I had to get another card. He was very helpful in getting me set with another card, He is an asset to your company and a very professional individual. Kudos to Jeffery. Thank you
Date of experience: June 18, 2018
I am sorry but not all of your changes to your services are making things easy for us the users of your services. I am a freelancer and my services for researching for information clients ask for is not for businesses. I am more of a consultant and do other freelance jobs for a few companies. Normally I am super happy with your services but it seems everything is much harder lately and takes more time. I don't know what is going on but it is a bit frustrating lately.
Date of experience: November 9, 2020
I have a problem and a questions about my account and you solved it easily.
Thank you for helping me out!
Date of experience: July 9, 2024
I started reselling online five years ago. I could not make my small business prosperous without the help of Payoneer. I applied for a Payoneer account and it was made effortlessly. Payoneer also grant me a US bank account to receive my payments. With the Payoneer mastercard I have the liberty to pay anywhere locally and around the glob. I wish the bond between me and Payoneer grow stronger, the trust and faith grow deeper and the relation will continue beyond time. Thank you Payoneer
Date of experience: May 4, 2020
Friendly, professional, reassuring service. I was dealt with in a polite friendly manner.
I was made to feel that my call was important the advisor took the time to reassure me that my problem would be resolved.
Date of experience: October 24, 2018
Customer Service was Great! Representative was very efficient and Polite. I have been a Payoneer customer for over 3 years and so far i have had a wonderful experience! Would definitely recommend service to friends and colleagues.
Date of experience: December 20, 2018
They sent me an email telling the payment was declined and the money would be refunded to the original bank account through the same method that was used to deposit to Payoneer, the money never went back...
Date of experience: July 17, 2017
Hi Daphne, I'm sorry to learn about your experience, and I'd love to help. Please see my PM.
I'm happy to use Payoneer. The service that Payoneer provides is very useful for me. I use it for receiving my freelance earnings from various companies and private clients. So I'm very satisfied with the Payoneer service.
Date of experience: February 20, 2017
When my country is hermetic closed and counting numbers of sick and ill people, when nothing work and Serbia become one big quarantine they avoid own rules to help me and my househusband to get our founds for medical and food supplies. Thank You in our names and the names of our family. There is a hope for humanity
Date of experience: December 17, 2019
I love contacting at the payoneer customer help center. I got a good solution to my concern.
And the customer care executive did very well. I like to contact payoneer help center.
Thank You for assisting me.!
Date of experience: January 10, 2020
They received my phone but not available live chat, live chat is good for us because our language bangle and we are not understand yours pronunciation in good well. But she is good in communicate to me.
Date of experience: July 9, 2020
They refused my payment and the money fell not on the card and not returned to my account that payment made said I expect that money to take back more already makes 15 days and nothing 78 usd payment id ******* resolved soon need the money
Date of experience: October 11, 2016
Hi Jean, first please be advised that all Payoneer payment must meet our terms and conditions, and may be declined in any case they don't. That said, I sent you a private message to learn more about your case and see if I can help out.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello there,
We are incredibly sorry that it has taken a while for your documents to be approved and that you have had a frustrating experience. We do require documents that are clear and fully visible as our approvals team has a fairly precise process in approving documents, so it is important that the information on these documents are clear and present. We would like to lend a hand, if possible. You can contact us via personal message here, or you can talk to us on Facebook, Twitter, or to our customer support department.
Best,
The Payoneer Team