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Payoneer has a rating of 4.5 stars from 9,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I love using Payoneer, it's very easy to operate I think. But yet I'm leaving 4 star instead of 5 because, the percentage of charge in ATM withdrawal is too much I think. If it was 1.5%-2% then it was okay. But 3.5% is too much I think.
Date of experience: May 6, 2020
I really had a hard time on verifying my account. First they didn't accept my TIN card so i was advised to get a postal id. The approval the documents was so slow. Atlast my account is now verified. Thanks to Jam a customer service from Philippines who helped in my problem
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
I wrote to them a couple of weeks ago to explain that I could not access my account and I could not reset the account. I explained that this could be due to the fact that I may have got the phone number wrong. I travel all the time and my mobile number keeps changing. I have no way of knowing what it was when I opened the account. They have finally replied and told me that the reason I could not reset the account is because I entered the wrong phone number and I must try again using the correct phone number. This is very obviously a reply written by a computer and a human has not looked at the case. Why does it take so long if it does not involve human interaction? It is very hard to understand the level of incompetence.
Date of experience: January 19, 2017
Hi Jamie, I apologize for any miscommunication that may occurred in this case. I sent you a PM.
Payoneer is good as it has low cost of commission at the time of receiving payment but, we can not send payment like paypal. Paypal charge is high on receiving payment but, no fee at the time of send. Payoneer should also update to be best.
Date of experience: June 7, 2018
I never had this type of bad service from a company. I use PayPal, Skrill, and on them I can receive money paid by Credit Card in seconds, but Payoneer takes days asking for ID and all this $#*!. I am waiting now "only" for one day to a payment will be approved to my Payonner account.
My customer and me we are thinking that Payoneer is not serious company and I will warn every body to use they service.
I will close my account with them and write a complain to European Consumer Center.
Don't use they service.
Date of experience: August 8, 2016
I am sorry to learn about your experience with Payoneer. I'd be happy to try and help out- please see my private message.
From since I came across Payoneer I was so happy to have found them and i was been a customer for quiet a number of years. The service is outstanding and even more are being done to help us to get money and send money and even spend it to.
Date of experience: July 9, 2019
She was so good and so kind to me. Jesus Lord, I cannot really say how thankful I am. I was trying to get a hold of her boss so I could tell her how great she was, but she said it was okay. If you read this: Thank you so much!
Date of experience: January 18, 2019
I like it, but perhaps it hagged and locked by the bad anyone, then my account locked a few times. Please find the best measure to waste time in my acting due to I still no be able to log in or getting my some money, yet.
Date of experience: January 16, 2019
You need wait days for the support team to reply to your request and they can cancel our account anytime without mentioning anything not even an email and it happens when ever you receive a account and you don't when you will get refund the money of your account and they don't even review the account again it can be a mistake from them. So paypal is better than payonneer even if it charged some more money there will not be any delay and their support is good.
Date of experience: October 9, 2019
Hello Syed,
We apologize that you did not have a pleasant customer experience.
Please be advised that any requests sent in via email are subject to varying response times. If you leave a request through email, in our customer care queue, please expect to wait anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). This is the reason we advise clients to give our customer care center a call. You will be provided with a solution and if your case needed to be transferred, rest assured, it will. We are sorry that your account was cancelled. Our accounts team, whose in charge of reviewing the account, have to follow strict guidelines established by the US government. If you account was closed, they will mostly likely have sent you an email regarding the reason as to why. If you have not received that confirmation, please send us a private message, so we can discuss your case in detail.
We thank you for leaving an honest review.
Best,
The Payoneer Team
Will always recommend it. Since I had it I had to interact three times with Customer care and always they came with the right solution in a perfect timing. Great product, great service. Would not change it for anything!
Date of experience: August 23, 2018
OMG! What kind of a company is that? International payment provider: seriously?
They do NOT answer customer service tickets unless you harass them to get a reply and it comes after weeks and several follow up emails.
Their solution is NOT working, months after I opened a business account
They ask you tons of documents and for nothing because your account just doesn't get approved
They just DO NOT REPLY when you try to contact them!
And you want to trust this company to manage your money or your customer payment?... Just run away as far as you can from this company!
Tip for consumers:
Just move on and don't waste time with these clowns. There are dozens of other local and international payment providers who are doing a great job. If your time is precious, just don't get involved with PAYONEER....
Date of experience: November 30, 2017
Hi Sofiane, I am sorry to learn you feel this way, and I am sorry to learn we fell short in providing you great service. I'm happy to learn more about your case and see how I can assist you- feel free to PM me with details.
Great experience with the consultant. It was the first call to payoneer and was a critical issue with my Payoneer account. She helps me a lot and got the right solution. Thanks for your great support.
Date of experience: August 18, 2020
This is the Terrible Company ever.
They always delay, delay and delay you payments.
Support is terrible and they always message you 1 time for a week no more.
Forgot phone calls, I wait 45 minutes on telephone line and never response.
Please dont lose time for this company.
Date of experience: July 15, 2016
I regret to learn that this si your opinion on Payoneer, John. Please give me the chance to change your experience with us. See my private message.
It is ridiculous how long I have to wait to be able to use my money. Not only do ww pay insane fees, but the amount of time ww have to wait for you to review whether I can use my money or not. You should consider how many new services there are now. I have created a Zelle and Paypal accounts to stop using yours. And I would highly discourage other from using this service.
Date of experience: December 20, 2018
Dear Bessy
We are sincerely sorry to hear about your experience and we thank you for providing your feedback. We try to keep our fees relatively low and due to regulations that we must comply by, payments must be stopped for manual review to ensure that all payments are within our terms and conditions. Our goal is to process and approve payments as soon as possible but we cannot skip this mendatory steps.
If you have any question you can contact our support via email, chat, phone or via our social media platforms by sending a private message on Facebook or Twitter for a quicker assistance.
Sincerely
The Payoneer Team
Yesterday i tried to log in in my payoneer account and i got the message that my account has been blocked.In live chat the agent told me that for security reason he can t tell me why they blocked me. After that he just close the chat and nothing else. I guess payoneer deny you the right to replay or to ask further informations. Lost my account, lost my money.
Date of experience: April 19, 2016
HI Maria, please see my private message.
I have my money in Payoneer and my account was blocked. I have submitted my I. D to get my account restored but haven't heard anything from support getting to 3 weeks now. I am totally disappointed in their services. Feels like a scam to me.
Date of experience: August 28, 2017
Hi Obomate, I regret to learn that your account was blocked. Having said that, please mote that all Payoneer account must meet our terms and conditions. Feel free to PM me do I can look into this case.
Payoneer customer service is just amazing. Lea listened to my problem very professionally and now I'll have to wait 01 business day to get my problem resolved. Thanks Payoneer! Thanks Lea! Keep providing your amazing services.
Date of experience: April 19, 2021
I recently encountered a problem where I could not make online purchases using my card. I called the helpline and the staff was extremely helpful and professional. I was guided through the solution and almost immediately the issue was resolved. I was asked to try making purchase again and the representative stayed on the line till she got the confirmation of the successful purchase from my side.
Date of experience: December 8, 2020
I appreciate that, whenever I have a query, I can phone the international line at Payoneer and be answered by an actual person very quickly. That person has always very quickly and professionally resolved my query.
Date of experience: February 28, 2021
You will feel the concern of the customer service department. They mind the security of your account and try solving your issues to the best of their ability. They van even call you back once you run out of airtime to ensure your issues are resolved.
Date of experience: January 2, 2020
They blocked you any time when you have money in your account and just dose not give you any single reason what ever you may do they will never restore it never will tell what you did and you will not able to get your money they just robe your hard work money dont use this and just get your payment directly to paypal or bank accounts worst and bad services providing company
Date of experience: February 18, 2019
Hello, Hassan
I am sorry for any confusion caused. Your earnings will not be removed from your account in any way, you will be able to withdraw them. The pending payment was returned to the sender and it does take a few working days for the payment to return. Should this not happen within one business week - please ask the sender to contact our Customer Support.
In cases when account is closed due to violation of the Terms and Conditions of Payoneer service, the details about the account closure may not be disclosed for proprietary and security reasons.
You can review our Terms and Conditions once again here:
Https :// payouts. Payoneer. Com/Partners/Default/pagecontent. Payoneer? Rsckey=ProcessorTypeBankTransfer. AccountTerms&pid=VwG9Hl1DIJcFlotKKN9iyw%3d%3d
Thank you for understanding
Best Wishes,
The Payoneer Team
I love payoneer because it's safe and secure. I love the way they are strict with verification details, which means security is top notch 👌
Date of experience: June 25, 2024
Very slow deposit or send payment. It ruin my business. Sometime I have to waiting money 1 week. I cant promise my partner and I cant give service to my customer. My money but I cant use every step I have to wait 24+48 hr
Date of experience: October 8, 2019
Hello there Anonwat,
Thank you for leaving this review. We're very sorry that the service is slow for you. The Payoneer service is meant to be efficient and timely especially for your business. It is inexcusable that funds are pending in your account for a week. This seems to be a very unusual situation and we would like to check it out, for sure.
I've sent you a private message so that we can check out the situation and see how we can resolve it. We look forward to helping get to the bottom of this so that you are not waiting so long to receive payments. We also encourage you, if you prefer, to contact our customer support team or our social media team. We're all ready and willing to help you whenever you need.
Best,
The Payoneer Team
I requested a card been sent to me and days after I got an email to say it was denied and no reason why. I had to call to find out why and got a different timeframe from what was in the email received.
Date of experience: September 20, 2018
The service was excellent and settled all my concerns, I was much disturbed for a day or two trying to forward my documents and by just making a call and all my issued was settled in the most shortest order
Date of experience: October 15, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Loren,
Thank you for taking the time to share your review, we deeply appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We are glad to hear that you are content with the customer support that was provided to you. At the same time we understand that you are unhappy with our verification process. We are so sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Stay safe!
Best,
Anna from the Payoneer team