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Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I called to cancel a new card I requested earlier this month because the previous card was mailed from 24/5/2021 only got to me today. The rep was professional and informed me that that the request for the new card was cancelled.
Date of experience: August 28, 2020
My experience with Payoneer is not very good so far, I cannot verify my account and I've waited for 15 days.
It's like talking with robots, when I call them.
And also I would not recommend Payoneer to anyone I know.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 30, 2021
I really have little experience with Payoneer. I am yet going through registration process to have my account approved. However, with my few interactions with customer care. I have always been satisfied with the way and manner I have been handled. Very polite and nice people, and always ready to assist to have my issue resolved. Customer care deserves recommendation.
Date of experience: October 9, 2020
I called the Payoneer customer service when my payment was pending for three weeks. The response was instant and my issue was resolved. I checked and the money had reflected in my account instantly. Thank You for the great service.
Date of experience: October 15, 2020
Olga was extremely helpful. She dealt with my query professionally and tried to resolve the query to the best of her ability.
I appreciated her assistance and the follow up email to send through to Airbnb.
Date of experience: January 8, 2019
Payoneer is the best global payment service in whole world. I have a payoneer account. And my account any problem i am knock customer service and solved my problem. Payoneer team are so good in customer service. I am always like payoneer service. Thank u
Date of experience: September 18, 2019
If you plan to withdraw from your account do not get a payoneer card. I wish I never got one. You cannot withdraw from your account if you connect a card.
You pay for money to enter your account and you pay to withdraw money.
If you want to get money from many companies as a freelancer payoneer does not give you freedom. They requested my contract before they can release a still pending payment. I don't want anyone seeing it but I have no choice. I don't want my money frozen.
Date of experience: September 13, 2018
I am so very pleased with the way the representative talked to me, I am so happy that he understood my problem.
I really appreciate his help and his kindness and cooperation to solve my problem with my Payoneer account.
Date of experience: July 20, 2021
I called them because I had two accounts. They made sure that one account was closed and that the other one had my correct payment information and that it connected to my job. I recommend them to everyone!
Date of experience: December 27, 2018
I have tried to receive payments many times from my client, but payments has not been approved. I have tried discover why payment is not approved, but support is very slow and all my payment request is overdued. And finally they disabled my accout by undisclosed reason! So much terrible. The Russian support do not want to talk, did not listen at once close the live chat.
P.S.
Registration was correct, submitted IDs (different info: names, numbers, addresses). I received card, activated them and everything was OK.
Date of experience: July 23, 2016
I regret to hear about your delay of Payments, Artem. I will be happy to look into this matter with you, please see my private message.
Fast way to transfer money to anyone, my friends needed money to build a house so i transfer to her the amount i had that i could afford to give to her because at that time i return back to university and working on an song album so i didn't have much but i was happy i could give her some money to build a house
Date of experience: September 18, 2020
Payoneer made a mistake in the shipping address that they were going to send my new card to. They were very quick to respond to my phone call and resolved the problem quickly and in a professional manner.
Date of experience: November 4, 2018
I am from Bangladesh. I am using payoneer for couple of years. I receive money from online marketplace and can transfer it to my local bank. By payoneer master card I can purchase anything from online and can withdraw from ATM.
Date of experience: May 13, 2019
They are best, i love to withdraw all my earnings from payoneer, instantly withdrawal to my local bank and good exchange rates plus they customer support is best.
I am from Pakistan, and payoneer is my best online earning partner!
Date of experience: August 15, 2019
I was having problems getting my account straightened out and called support. I spoke with John and he was very professional and helped me get my account fixed promptly. Awesome job John! I appreciate your kindness and help with my account...
Date of experience: June 7, 2018
My card is stolen and i called the customer service for lost and stolen cards. The respond was immediately, fast and clear. The only thing i found not so good, is the height transportation charge for the new card.
Date of experience: February 14, 2019
Sir,
I have some problems. For some reason I can't even bring Euro from my PayPal account. PayPal is asking me to give them a new account. Therefore, I request you to, You will give me another new euro balance.And the previous balance to me
Thanks you
Date of experience: August 25, 2020
Very helpful customer service team and very easy to navigate online and when using the app. I would highly recommend to anyone. Customer service team is very knowledgeable and respectful very willing to help you with your concerns.
Date of experience: June 13, 2018
First time client with Payoneer and very impressed with their customer service and security. Transactions were fast and when I had an issue I called their customer service and was attended to by an excellent and professional staffer.
Date of experience: August 31, 2018
My review is that Payoneer is doing a great service to the world. I will not hesitate to recommend anyone. With this type of service, Payoneer is sure to give service to the entire world following global recommendations
Date of experience: May 21, 2019
My experience with Payoneer was great! Their customer service is very efficient. Everything was solved right away. Payoneer's staff is very efficient.
Their representative helped me very much and was very polite end efficient. I am very grateful!
Date of experience: May 10, 2021
The application process was smooth. Review took some time to close.
There was confusion on how to know the account details. Hence, had to call the customer service to get clarity.
Customer service was patient and smooth.
Date of experience: July 26, 2018
This service is really awesome. I'm very satisfied with the Payoneer service, also satisfied with their customer service. They are really nice, and can easily catch and solve the problem of their customers.
Date of experience: December 2, 2019
They withdraw money from my account and never transferred to my bank account. They are fraud people. Their services are pathetic. They never send me positive reply to trace my payment. It is simply fraud
Date of experience: March 19, 2018
Hi there Faisal,
We are sorry to hear about your experience. It sounds like you had a delayed transfer to your local bank account. We would like to look further into your case and follow up with you. Please send us a private message with your customer ID and email associated to your Payoneer account.
Please send
I lost my mobile number linked to my Payoneer account as I have created this account way back. Now that I am about to use it, I simply do not want to experience a hassle when it's time to withdraw my earnings.
Marius was such a delight. He was kind and patient. He also gave a solution to my issue right away. I did not have to wait a long time in a queue either. Five stars for Marius! Five stars for Payoneer!
Date of experience: April 29, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Viktoria,
Thank you for your review. We are very sorry to hear that you are experiencing difficulties with your account verification and can't reach us.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform. We understand that sometimes this process might take several days to be completed.
Please make sure that our ultimate goal is to provide you with excellent customer service. If you have any questions regarding your account verification, please don't hesitate to let us know. We will be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team