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Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Over two weeks ago I withdrew money from Payoneer to my bank account.
Payoneer never deposited the money. I complained. Payoneer said the issue will be resolved in 2-5 working days. It wasn't resolved.
I complained again. Payoneer said it would issue an MT103 for my bank to trace the transfer Payoneer never did.
I complained again. Payoneer said the issue will be resolved in 1-2 working days. It wasn't resolved.
The nonchalance of Payoneer might be because when things go wrong, you really can't report to anyone except them.
I have since opened a "borderless account" with Wise (Transfer Wise). They are more reliable and have better exchange rates.
Payoneer also sets its own exchange rates which are exploitative.
Tip for consumers:
Do not use for any amounts over $50
Products used:
Financial Services
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2021
Was having an issue with the receiving details not being compatible with another pay service and the representative quickly identified that this issue and added new details. The representative had great energy and was so efficient... realy was satisfied with the interaction. Also in general I have been quite satisfied with Payoneer and its service.
Date of experience: July 10, 2021
So helpful! He spoke to me very casually, which made me very comfortable in explaining my issues. I'm new to Payoneer and I'm so impressed and looking forward to our future endeavors knowing they're at the helm!
Date of experience: October 4, 2018
Called to have my card balance transferred to my Payoneer account and the representative took care of it in a timely manner, but also was able to have my payments coming from Upwork loaded directly to my USD balance instead of to the card. Awesome job and willingness to assist.
Date of experience: March 24, 2021
I love their assistance for any of their customers. They helps customers very fast and politely. Last time i was called them about my issue. They solve it withing a few time and suggest me for future.
Date of experience: August 30, 2018
1. Auto-reply is inaccurate on the status of reported problems.
2. Long time to resolve customer problems logged via the web page. One has to call to get help.
3. Page navigation to Customer Support requires relogin
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2021
The platfom is fast in its transactions. There are few requirements to open a Payoneer account and the Customer care department is one of the best since the team is based on listening and assisting it's customers.
Date of experience: July 5, 2021
Ones i call n it was nice to talk the person was so polite to speak and service was nice good it had take some time but it was ok as i dont have to wait so it was fine tooo... well i hope they give this type of service always thank you
Date of experience: September 25, 2018
I am a customer from Japan and it seems that the Card option is not available, also I can't withdraw to some europe country like France or Spain or the US, it would be nice if we can get those options in a near future.
Kind Regards
Date of experience: June 20, 2018
Hi, recently I called your costumer service in Israel.
The service was great, really helped, but I didn't know you had an phone service until someone on Facebook told me that, which could really be helpful if you put the numbers on your website, but overall the service itself was great and really helpful!
Date of experience: October 11, 2021
My account was blocked due to some sort of phishing attack. I called the service staff, the gentleman explained the cause and helped me regain control of my account immediately. Very efficient service. Impressed.
Date of experience: October 17, 2018
I updated my bank details wrongly last year and I tried to seek assistance last year but wasn't helped, but today I called and a consultant by the name Sandy gave me hope. I hope after sending all the required documents I will be able to get my money on my updated bank details.
Date of experience: December 3, 2018
My experience with the customer care agent was great. He was polite and he explained everything that he was doing. He also helped me cancel previous payonner accounts I had that were not valid. Thomas provided me with answers. Great customer service representative. Thank you Thomas.
Date of experience: November 15, 2021
I had a great experience with Payoneer Customer support Team, I must say the have got a wonderful Team out there. Fantastic Response and warm Response as well. It is my Pleasure chosen the company as by Representative.
Date of experience: September 20, 2018
The questions I asked were answered perfectly.
The only thing I felt down
Payoneer website make you choose your question from
A selection of choices and the more you select the more
Error notifications you see above
It feels like there is something wrong with the design of it.
Date of experience: June 13, 2018
Excellent Service for paying business bills. We have used payoneer for our business transactions. It's good service.
Date of experience: July 5, 2024
I had to set up an account to receive payments as a freelancer but the FAQ never specifies that there is a minimum of $1000 to deposit your payments into your bank account. Once I called 2 different reps they submited that request to a different team for review to see if ammount can be lowered. They told me that they do not know when that team would take care of that issue and that I should just keep an eye on my email for some days or maybe weeks since they do not know when the issue will be resolved. Once that clears I am thinking about going to PayPal it seems I should have done that from the beginning
Date of experience: November 2, 2018
Had my fund on pending for some days, I was told to upload some documents to get it approved, which I did. Called them to inform them about the upload and they were able to confirm my received payment
Date of experience: May 12, 2020
Overall very user friendly and helpful service for small businesses. If Payoneer enables clients to make payments through their personal accounts will be a win win for both.
Date of experience: April 13, 2024
It has been a great experiencew since the begining when I first got paid in my global account. Payoneer offers a service that exceeds standards. The only weak leg of the table is the customer service due to the long wait we spend everytime we want to get something done. Youy guys have grown and need more people in order to improve a bit your customer service. Other than that Payoneer is OK
Date of experience: May 31, 2018
It was good I have a good experience with the customer service representative
Date of experience: July 30, 2024
Hello payoneer. I am new to this platform so I don't have a good idea about this platform. I have a new account that has not yet been approved. I am a full time freelancer and digital marketer. I work in many other marketplaces including Fiverr. I especially need a payoneer to get money from there. Thanks
Date of experience: February 5, 2021
I'm really happy to use Payoneer for my business in 2 years. It's very convenience for global business. Every transaction is so fast and safety. So I'm very sastisfied with the Payoneer service. Let's use and feel how good it is.
Date of experience: February 19, 2017
The support was perfect and efficient. The lady who helped me is Andy and she was professional. She fix my problem with balance and my Master Card and it should be 24h but I got my problem fixed after couple minutes.
Date of experience: July 19, 2018
The best service ever, I would love to share the exciting expirience with my friends, it's easy to go through, reception is very clear and well elaborate, easy to access and the language is clear and understanding, excellent work by payoneer.
Date of experience: May 21, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Mubiana,
Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that auto response emails are designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it, and wait for the response from one of our representatives.
We are constantly working to improve our customer service and genuinely appreciate your feedback. If you need our help, please update your review with your customer ID and a brief description of your issue so that we could look into it for you. Also please feel free to reach out through our Support Center for immediate assistance.
We are always happy to assist you!
Best,
Anna from the Payoneer team