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    Payoneer

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Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.1%
Positive
600
Neutral
31
Negative
50
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1 reviews

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Reviews (9,468)

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Reviews that mention popular keywords

customer service (1817) customer care (733) customer support (476) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user muhammada165
Pakistan
1 review
1 helpful vote
  • Send Message
March 8th, 2019
Verified purchase

I Like This service and i m sure i will be stay more time certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.

Date of experience: March 6, 2019

Thumbnail of user kellyj62
Canada
1 review
7 helpful votes
  • Send Message
December 7th, 2016

I set up my Payoneer account so US clients could pay me without sending checks. They were able to desposit money into my account but I can't get it out. First I got messages that my bank info was incorrect. I re-entered it. Got another message it was incorrect. Re-entered it again. Got a message that withdraw funds to bank account is not available for me. I wrote back and asked how I can access my funds then? The response was that my bank account information is incorrect. They have my money, won't respond to my questions and I can't get it out. This is a total scam and I regret signing up for this.

Date of experience: December 7, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Kelly, I sent you a PM about it so I can understand exactly what was the problem.

Thumbnail of user martinsc1
Nigeria
1 review
0 helpful votes
  • Send Message
August 16th, 2021
Verified purchase

My airtime got finished before I could say my complains... Before I could drop my phone on the table and think of a solution.

Boom! The lady called back. In less than 20secs.

This beats my expectations.

Thanks Payoneer for helping us.

Date of experience: August 16, 2021

Thumbnail of user bellam49
El Salvador
1 review
0 helpful votes
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December 15th, 2019
Verified purchase

Expensive and not convinient at all, I was already using their service, they take $4 from the person that deposits and $15 from me when I withdraw to my other Bank. I was ok with that (although it is a rip off and shouldn't have been ok with it) but on top of it all now they say they can no longer let me use payoneer because my country is not in their list of countries that they service. They could have said that from the get go instead of wasting my time and taking my money which seems they are so fine doing, all of a sudden they say that me being able to use the service in the first place was a mistake, honestly get your story straight and stop wasting people's time and money.

Date of experience: December 12, 2019

Thumbnail of user drora1
Dror A. – Payoneer Rep

Hello Bella,

We were able to resolve your current issue and have the service enabled for you once again!

Please check your emails from our support team, as they have updated you.

We thank you once again for leaving an honest review.

Best,
The Payoneer Team.

Thumbnail of user israels53
Israel
1 review
0 helpful votes
  • Send Message
August 12th, 2021
Verified purchase

I try to open an individual account. The verification center asks me to provide business details but i have no business. The representative suggested to enter no-url.com in the questionaire. I hope it will be approved.

Date of experience: August 12, 2021

Thumbnail of user edmondd12
Romania
1 review
5 helpful votes
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April 23rd, 2016

Account blocked for no specific reason. I made 3 e-mail tickets to customer support with no answers from them. Chat support is basically inexistent, they have only predefined answers which aren't answering your questions. Phone support is very poor also and it's quite hard to get a free operator.
Please avoid to keep more than a few $ in Payoneer account. It's possible to loose all the $ existing in your account if Payoneer decides to block your account ( obviously with no notification in advance and with no specific reason).
I found another payment processor called Paxum, which seems to be more reliable and their customer support is fabulous comparing to Payoneer.

Date of experience: April 23, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Edmond, please see my private message to you.

Thumbnail of user awaisu1
Pakistan
1 review
0 helpful votes
  • Send Message
July 26th, 2018
Verified purchase

I have applied for the account and its been a week its still not verified yet.
I have never seen such a slow service. I given them the id card pictures even they are still not replying me they are worst service providers. I am dissappointed payoneer.

Date of experience: July 23, 2018

Thumbnail of user gauravc3
India
1 review
1 helpful vote
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June 24th, 2017

It will work for first 2-3 payments and then they will hold your money and they willl ask to upload some document of your client. Why the hell anyone will upload their identity card just to make a payment.

Dont use it ever... they are doing a big scam and making people fool

Date of experience: June 24, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Gaurav, I am sorry to learn about your lack of satisfaction. Verifying your account is important to protect your funds and ensure its safety. I’m happy to help, please see my PM.

Thumbnail of user danielg2954
Texas
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

So far, Payoneer has provided an excellent platform on which I can receive payments from my contractors as well as pay suppliers.

Date of experience: June 14, 2024

Thumbnail of user rickk280
Arizona
1 review
0 helpful votes
  • Send Message
October 22nd, 2020
Verified purchase

After several days of trying to resolve an issue through every phone number I could find without any success, I was forced to call the "lost or stolen card" line where I was actually able to speak to a person who was able to get the ball rolling (hopefully) to solve my issue.

Date of experience: September 22, 2020

Thumbnail of user cristianc179
Nicaragua
1 review
0 helpful votes
  • Send Message
July 7th, 2020
Verified purchase

I called payoneer due to a card fee. I was placed on hold for over 13 minutes without a refresh back. Then, the agent gave a generic answer. I asked for a supervisor and was placed back on hold for another 6 minutes. The Supervisor was kind, understanding, prefessional, courteous. She provided a resolution that I was not expecting. She went above and beyond my expectations.

Date of experience: July 7, 2020

Thumbnail of user ivanaf3
Serbia
1 review
0 helpful votes
  • Send Message
December 23rd, 2018
Verified purchase

It is to long to wait 5-7 business dayes to receive payment. The good thing is mobile application and that everything we have at email. Only that I complain is thah payment review taking to long time. Thanks

Date of experience: December 20, 2018

Thumbnail of user nirmitv
India
1 review
9 helpful votes
  • Send Message
March 8th, 2018

Guys do not use billing services at Payoneer, they are not matured enough to handle cases. They do not know exactly what they are doing, they will ask for additional information then take 2-3 days to review those information, then again ask for addition document to submit and then takes 2-3 days to review. Now, after couple of days they will send you an email saying document that you have sent, files are corrupted please resend it again. You send same files again, second day they will say please send it again. Then they will take ages to review your payment, and funny thing is client has already provided ID proof and required verification document. They take 15-20 days to approve your payment, I rather suggest use paypal and be at ease of smooth transaction.

Date of experience: March 8, 2018

Thumbnail of user markf413
TW
1 review
0 helpful votes
  • Send Message
March 15th, 2019
Verified purchase

The customer service representative was very friendly.
She sent off an email right as we were chatting on the phone. She thought she sent the solution to the problem, however, the steps in the email to solve my problem have been exactly what I've been doing for the last month. The account is set up where the bank information on the employer's (palfixx) side can't be changed.
I still haven't solved my problem with 2.5 months backpay from PalFixx.

Date of experience: March 13, 2019

Thumbnail of user edwinv22
Rachel F. – Payoneer Rep

Hi Mark,

We are happy to hear that your customer service agent was friendly and helpful. We want to make sure that we can get this issue resolved for you fully so a member of our team has sent you a private message on this case. Feel free to reply to us whenever you have a chance so we can help you with the missing funds from Palfish.

Best,
The Payoneer Team

Thumbnail of user arulp2
India
1 review
0 helpful votes
  • Send Message
December 27th, 2019
Verified purchase

Good customer support. Because of my carelessness i made a mistake in my date of birth, thats known and convoye by your team. I will update soon my national id soon, thank you for your customer service team.

Date of experience: December 24, 2019

Thumbnail of user diegoa48
Argentina
1 review
0 helpful votes
  • Send Message
June 21st, 2018
Verified purchase

The web page says you can do payments to other payoneer accounts, and I couldn't do it yet.
Seems I need to be elegible.
Will try to get there as soon as possible, but i thought everything was immediate.

Date of experience: June 18, 2018

Thumbnail of user erikh265
BO
1 review
0 helpful votes
  • Send Message
September 2nd, 2020
Verified purchase

This is how this company works:
- You open an account and send money(Standard)
- You order a card to withdraw that money(Standard)
- If you want to transfer your money directly, you need a card(what?)
- If you order a card, you better cross your fingers to receive it. I ordered 6 cards(yes, 6!) and only received one. Oh poor you that is reading this from a third world country. If you want to receive a card and you happen to rent an apartment or if your utility bills aren't under your name, or if your Government ID card doesn't have an issue date on it... you're going to have a hard time with this company.

Refrain from using it, for real.

Service
Value
Shipping
Returns
Quality

Date of experience: August 3, 2020

Thumbnail of user firmanis
Arkansas
1 review
10 helpful votes
  • Send Message
October 27th, 2016

Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html

If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!

Date of experience: October 27, 2016

Thumbnail of user kavyas4
India
1 review
1 helpful vote
  • Send Message
June 22nd, 2018

I just create a account yesterday they give me go ahead i take client payment in my account 7828 USD then after that they send me a email to uplaod photo id so uplaod my id then after i talk to support they said everything is fine now after some time i get this amount in my bank account after that 4 hours i try to login i get message your account is blocked. Now i contact to support they a nothing to tell me just saying because of my activity they block but till time i did not make a single activity then how they say like that

Date of experience: June 20, 2018

Thumbnail of user nagwae1
Egypt
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

I always receive on it very easily and it's 24/7 recently it added a few to transfer money but other than anything else is free if charge like withdrawal

Date of experience: April 7, 2024

Thumbnail of user milost3
Serbia
1 review
0 helpful votes
  • Send Message
June 17th, 2018
Verified purchase

First time using paynoneer. My payments coming in a short time which is very cool. I have pin troubles since i forgot my old one, but Payoneers customer service is one of the best I used. Keep up with a good work.

Date of experience: June 15, 2018

Thumbnail of user wilsonc187
Sri Lanka
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

Muy bueno el trabajo de las personas q me ayudaron

Date of experience: October 16, 2024

Thumbnail of user williamh931
California
1 review
0 helpful votes
  • Send Message
January 12th, 2019
Verified purchase

I experienced a lockout from my Payoneer account due to my own error in remembering my security questions and Payoneer immediately put me in touch with a service representative who patiently walked me through the restoration so that I could access my funds.

Date of experience: January 10, 2019

Thumbnail of user svetozarp1
Serbia
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

Payoneer is holding my payment for 7 days and now they are advising that documents are not valid that my costumer needs to contact them directly to try to resolve this issue. This is ridiculous and very bad for business. What are this guys doing with my money for 7 days?!

Date of experience: March 31, 2020

Thumbnail of user paulk518
Colorado
1 review
0 helpful votes
  • Send Message
October 28th, 2018
Verified purchase

Mark was friendly and personable. Customer Service Oriented. Well Done! He answered all my questions. He was very friendly. He knew his job well. He's been trained well. I was happy with his service. I wish more people would be like this. It wpul

Date of experience: October 24, 2018

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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