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Payoneer has a rating of 4.5 stars from 9,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Thanks for fast reply. It is best payment sistem in Usa and worldwide. Thanks for fast reply. It is best payment sistem in Usa and worldwide Thanks for fast reply. It is best payment sistem in Usa and worldwide
Date of experience: June 21, 2018
Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.
Products used:
payoneer card
Date of experience: January 9, 2024
Payoneer is getting very aggressive in withholding payments and shutting down accounts. Freelancers are in fear about their career and do not have a guaranteed if their account is gonna stay or get shut off. They are withholding payments and keeps asking for unnecessary documents even if they have everything to verify identity and payments.
I am an Individual Freelancer and they have withheld my payments for about a month. I am fearful of not able to support my family as they fully depend on me. They keep asking documents every week and do not get back to me before the next week.
Freelancers in Bangladesh has lost its trust in Payoneer and I am guessing Payoneer will fall as soon as any new company comes in and start giving better service.
Please Make this Comment public so it gets Payoneers attention and they start improving their quality of Service.
Written By
MD Ismail Hossain Antor
Graphic Designer
An Individual Freelancer
Date of experience: October 15, 2018
I had a problem with the ATMs not dispensing cash AND charging me decline fees!
Once I contacted Payoneer customer service they resolved the issue and refunded the decline fees, and they do it a lot faster than I expected!
I really wish all customer services were like this
Date of experience: May 28, 2018
Great security, easy to receive money, quick and friendly support
Since I've used Payoneer, I haven't used any other payments just because Payoneer is so great for my business
If you need to work with clients from across the globe, I highly recommend them.
I've been using Payoneer since 2013 without any problem
Date of experience: January 24, 2017
I spoken to kareena she is a wonderful representative and very helpful polite, for this issue I spoke to many rep but couldn't help me from past 24hr Kareena is the one who helped me to resolve my issue.
Thanks
Kareena you are the best
Date of experience: April 1, 2020
Best service with best agent best service with best agent best service with best agent best service with best agent best service with best agent best service with best agent best service with best agent best service with best agent best service with best agentbest service with best agent best service with best agent
Date of experience: September 20, 2021
On going process, I haven't received my money back from Payoneer yet. I booked flight tickets using Payoneer but Misty flight whom I booked my tickets are not providing me a ticket or refunding money so I contacted Payoneer as I made payment through them. Still waiting for Payoneer to refund my money.
Date of experience: May 22, 2018
I love the services that Payoneer provide and such an amazing call support.
Low fees, High exchange rates.
Slow withdrawal processing i hope they will make it fast.
Date of experience: May 7, 2019
I am facing problem to open Payoneer Account. As per requirement of Account opening, I had submitted my NID; later Passport copy. But, I am not getting approval my account; Also, not getting any response after sending email and TT several times. So, I am deiced to contact to Payoneer Support Center over phone call to get support. Today, I have called to Support center. Concern Support guys carefully lessen me and given enough time to short out my Account issue and guide me to fix it with high professionalism and good cooperation. I am very much delighted for her support service.
Date of experience: August 12, 2020
I'll my info has been keep saved even after years of unused, rates are still the same. It gives me confidence in keep using with my next online job international payment method
Date of experience: September 8, 2019
I'm a new client and am excited to have my account approved. The staff have been prompt in answering my queries when I had difficulty signing up, as the information being demanded of me online did not apply to my situation, and the program would not allow the compulsory field to be left blank, or would accept my answer. I could not complete my application, and in desperation explained the situation in an email to customer care and had to abandon my application. However, I soon received a message from Fedor at customer care, enquiring on the problem, to which I immediately replied. I soon received an email from Payoneer stating I was accepted and the account had been authorised. Today I received an email from Joan Criz, Customer Care, reaffirming that my account is fully approved.
Date of experience: February 5, 2021
The customer service was very helpful."Very helpful in difficult situation"
In a moment of messing up with card ordering and no option for a live chat, I call headquarters from Thailand
Date of experience: July 16, 2019
My card expired Oct. 1st. I ordered my first card in July. It never came. I called and they said they would ship it for free through DHL. A week later, no tracking number. I called, and the guy said he forgot to order it. So, they would order it again, this was Sept. 23rd through DHL, I get a tracking number 3 days later, it was through registered mail. This happened two more times, and today is the 9th of October. I can't get any money.
Date of experience: October 9, 2020
Proccess very slow, cards always issue, withraw cant use, always find a reason to lock money. Expensive fee: 15%. And really want you to improve your services, or the newbie/ new client please becarefully with this services.
Date of experience: May 21, 2018
You guys have great employees. I'm satisfied very much with you. I hope that in future work like that. We have Hotels and Restaurant in germany. Our guest paying with creditcards to my teeminal and the company Concardis paying to oayoneers account
Date of experience: October 22, 2019
TERRIBLE customer service. Cannot get a hold of anyone. The send a message option is broken. Been trying for a week. I have had this same problem twice now!
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
I dont know why Payoneer make customers wait for over 5 days for funds to arrive into accounts. I personally have a large sum sitting in my account from a deposit that relates to work I did. Payoneer are saying it takes time for them to approve funds yet they have had the funds for several days. It is christmas and I have a family and children who want presents and I cannot have access to MY MONEY. This is a joke. I also know of 3 other people who are experiencing the same issue and they have no control over their funds because payoneer are taking their time to allow us access to OUR OWN MONEY.
Date of experience: December 23, 2016
Hi A. C., as this is the holiday season and there are bank holiday in many countries, this can be a reason why some of the payments would be delays. I'm happy to look into it for you; Please see my private message.
I wanted to have EURO Currency Receiving Account added to my Payoneer profile. To do so, I got in touch with the Customer Service Representative through one of their helpline numbers. Tony Rose who assisted me with my issue was very professional and very polite, the qualities that a customer would expect of a Support professional. They were very clear in understanding my issue and assisted my fully in next 2 minutes. I am very very delighted with this GREAT customer service. Thanks Payoneer team for such an excellent service
Date of experience: June 6, 2021
I suspected a hacking attempt because I coudn't get access to my account and even the reset through email didn't work. I sent them a message and instantly got a reply that asks me to call them in order to secure my account immediately. I called them and the service was just fast, efficient wiht a friendly welcoming.
Date of experience: October 15, 2018
Good job theres just one piece of advice for new accounts pls send them all the things needed to make an account verified i mean send it all one at a time specially the questionairs verification vakid ids etc. to avoid cancelled payment experience i had.
Payment was made juat before i completed the questionairs that i need to submit. And i was not aware that those are important i just thought valid id thats it and i was wrong and unaware that it could be a reason for having cancelled payment..
Date of experience: July 3, 2020
My company uses payoneer to pay us. I was told my money would be in my bank account within 4-5days this still hasn't happened and my queries status is closed yet I still haven't recieved my money.
No response yet from payoneer getting concerned.
Date of experience: September 13, 2018
I signed up for Payoneer in 2014. I made a mistake on my application and they told me I needed to change it. That's fine. But they don't allow me to edit any of my details and instead don't reply to any of my messages.
My partner and I have a business where we put in over $40k to Payoneer and yet they are denying me to make a personal account. Your loss Payoneer.
I ask them to cancel my account (my account that has been "awaiting approval" for over a year. Can you really call that an account?) so I can make a new one and now they blocked me.
Your customer service are SOOOOO terrible. They don't even understand basic English apparently because every request I ask of them they deliver me something completely different.
I give up.
Date of experience: July 10, 2016
I am sorry to learn about your experience, Lu. Please see my private message, I'd love to see if I can help out.
I know that verifying a payoneer account is important, still i've been receiving money till today from my paypal to payoneer, and been paying for freelancer services, today i recived the money as pending, payoneer didn't even send an email telling me that you won't be able to use your money, simply all good till today and now the payment was pending, as i can complete the verification process and that takes time, the payment i neeeded to send today, i'm unable to!
Date of experience: June 11, 2018
I registered on Payoneer and after a few hours my account was blocked with no specific reason. I cannot register or use another email and I'm not
Happy
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2021
Dear Naomi,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Rebecca,
Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience trying to reach us.
The error that you've described looks a lot like a technical issue. Please kindly try cleaning cache of your browser or try to reach out from incognito mode or another browser.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our assistance, please reach out to us with your customer ID and a brief description of your issue so that we could look into this for you.
We'll be more than happy to help.
Best,
Anna from the Payoneer Team