- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Payoneer has a rating of 4.5 stars from 9,466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The gentleman who pick up my call for the 3rd times was really polite compare to the lady who only try to make me pay $40 for shipping my card in 7 days smh...$40 for 7 days that's too much time to get my card back...
Date of experience: September 17, 2018
Card not received for renewal. Trouble signing in to site even after changing passwords. Trouble understanding rep while calling to resolve
Card not received after order of replacement card. Charge of 40 dollars to expiated third card reduced to 20 dollars. Unable to obtain money due to above problems. Long wait for expatiated card.
Date of experience: October 15, 2018
I wholeheartedly agree with every other 1-star review of Payoneer on this site. We inadvertently initiated a transfer of funds to the wrong bank account, then immediately (within 5 minutes) informed Payoneer of the error. They assured us the funds would be returned to us so we could transfer them to the correct account, within 3-4 business days; 2 WEEKS LATER, we STILL don't have the funds. When I called to inquire about the delay, I was given the runaround for 5 minutes. After I pressed for a final answer, I was told, "We can't tell when the funds will be returned." I canceled our account on the spot, and I highly recommend every other client of theirs do the same.
Date of experience: January 3, 2017
The service I received from my phone call with Jenny as the Customer Care representative was very good. But I have been trying to contact your service online and the system is not working. When I go to the Contact page and try to send a message, I choose the language and then the Topic, but when I press Submit it says select another subject under the Topic and it never goes even after I press submit again. I have sent numerous messages to Customer Service and not received replies, so in general the phone call was productive but otherwise the service has been terrible.
Date of experience: March 13, 2019
Hi Francis,
Thank you for sharing this information. A member of our customer care team has just reached out to you today with some more details about this case. Please feel free to reply to this email at your earliest convenience so we can get this email submission issue solved for you.
Best,
The Payoneer Team
Our business - a 40 year old non-profit organization with excellent credit - tried to open a Payoneer account as part of using Splacer for renting our facilities. We were turned down electronically and when I phoned to find out why, was told they do not do business with non-profits, though gave no reason. I asked them (in a phone call) if they wouldn't do business with Lincoln Center or the Metropolitan Opera or the Red Cross and they just repeated they don't do business with non-profits.
Date of experience: November 1, 2018
Hi there,
I am sorry to hear about your frustration. As a payment platform we have several regulations and polices. At this time, we do not support payments coming from non-profit organizations.
Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.
Payoneer's core obligations are to protect its clients' funds and prevent money laundering.
Thanks,
The Payoneer Team
My account was closed for no reason, i lost a dispute i didnt even get a chance to defend myself. The person who opened a dispute is a scam artist he sent a phishing email to my email and tried to get into my account and they let him win the case. On top of that i have to beg payoneer to let me withdrawal the money i have in my account and its taking forever. Very bad service
Date of experience: June 6, 2018
Prompt, professional, welcoming, knowledgeable, friendly and patient. The young woman who assisted me (forgive me if I spelled her name wrong) is Vana or Yanna--I neglected to ask her! Five * * * * * Star performance!
Date of experience: September 28, 2018
Payoneer is providing a excellent service. I just love it.
I m an freelance and i m completely dependent on payoneer for getting my Payments. So its ery helpfull for me.
Thanks for providing this excellent service to us.
Date of experience: September 30, 2019
Friendly service. I received an answer to my concern, I wasn't overly happy with, getting my first Vrbo payment 30 days after my renter checks in, but I got an answer that I hope will get me my payment.
Date of experience: February 3, 2019
As their was no issue related to my documents, inspite i received you email to submit the documents, for no reason my payment was been kept on hold, As i spoke to customer dept he was able to solve and release my payment. As their is a major bug in your message sending program. Im not able to send you the message due to error you have on system. Hope you will check by your tech team and solve the problem once and for all. As you have not email id been given to email you the complains, which you should alow the same to send you an email were in the problem is been reached to you.
Date of experience: June 30, 2020
Payoneer changed their policy WITHOUT EMAILING US about allowing you to receive local payment via the global payment service from local people. Only companies can pay u now. My payments from personal clients was declined and sent back and then the client no longer wanted to use my service. They thought I was fraudulent. Payoneer sent the new policy 6 WEEKS after I had already lost my client.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2021
Dear Bee,
Thank you very much for reaching out regarding this. We understand that certain payments that were sent to you with our Global Payment Service were cancelled. We are sorry to hear about this.
Unfortunately, we could not accept this payment as we can no longer receive payments from individual initiators. Therefore, the payment has been sent back to the person who originally attempted to make the payment to you.
We would like to take this opportunity to explain that the Global Payment Service allows you to receive payments from companies and marketplaces globally. This is why we can only accept payments sent by business bank accounts.
If you believe that your payments were sent by a company, please don't hesitate to get in touch with us through our Support Center. Our agents will be happy to investigate it for you. However, please note that their final decision can only be based on the information in our system about the initiator's status, which is obtained from the initiator's bank.
We apologize for the inconvenience that this change may have caused and appreciate your understanding. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Had an issue with my verification I was already thinking to cancel it because I am having a hard time what to send already then this agent called me - Thomas and explained everything smoothly now I know what to do.
Date of experience: October 5, 2021
Es buena plataforma, la recomiendo. Tanto para empresas, personas, etctera.
Date of experience: October 12, 2024
Excellent experience. Thank you for answering my questions
Date of experience: July 26, 2024
I have been using it since almost 1 year and it has really helped me a lot to take payments from clients.
Date of experience: June 4, 2024
My payoneer card did not arrive and I sent a request to payoneer help service. Every time I wrote, I received the same answer. Obvıously payoneer categorizes the problems and then send an automatic answer which is thought the most matching one. However there are cases which should be handled by a humanbeing as some problems may not match one of those mentioned on the website.
Date of experience: June 18, 2020
They take your funds freeze all your acts for reasons they WILL NOT disclose. You can submit any and all info the request an they will still steal your funds. Worst company in the world to do business with. WATCH OUT!
Date of experience: August 27, 2016
Hi Keithe, Please be advised that all Payoneer account should comply with our Terms and Conditions. That said, I'll be happy to look into this for you- please see my private message.
Joined Payoneer a month ago. Submit everything correctly. Already received payments in my account BUT MY CARD IS NJT APPROVED YET. Called the call center several times, they always replied that my case will be solved in 2-3 business days. Is already 20 business days and still nothing. Basically they are lying to me. Today I don't know yet what I will have my Payoneer Card. Don't trust Payoneer anymore. Worst onboarding customer experience ever.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2021
Hope my issue be solved soon to process my work. It a good bank and provide trust to costumers. Payoneer hold problems and make it a way more easy to costumers. It is amazing to me that a found such a bank to link it for my busniss.
Date of experience: November 11, 2019
Hello my name is Florent and i have a payoneer account and right now i have some businesses online such like selling on Amazon, eBay and others plateformes. Since i have payoneer my problèmes about transfering are off now, payoneer is really the solution, if you are still doubting now let me tell you something: you don't know what you're loosing.
Payoneer thank you!
Date of experience: November 26, 2018
Even when the documents required are given payoneer takes long reviewing them especially from African countries
Date of experience: June 27, 2024
I am using Payoneer since 2015. For all these years, I have test plenty fintech companies, and my oppinion is that Payoneer are highly adaptive and always providing the best service at the current time!
Thank you Payoneer! You are the BEST!
Date of experience: January 2, 2020
It is really difficult to contact payoneer through the live chat and the phone. But Lexor Alisson Junnele (Alex) is one of the best customer service provider I have ever met. She understood my problem and kindly explain me the issue. Keep it up Alex... superb your customer service...
Please improve the live chat facility and customer contact facility because it is really difficult to contact payoneer.
Date of experience: August 11, 2021
I am happy for being customer of payooner. Best online platform for bussiness payment. I can pay worldwide for my bussiness. I want to recommend you all to use payooner for your wallet and it's easy to use.
Date of experience: November 29, 2019
Payoneer no solo tiene la opción de adjuntar facturas al solicitar pagos, si no la excelente opcion para solicitar tarjetas.
Date of experience: September 23, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Marcus, I am sorry to learn of your experience, and will be happy to try and help you out. Please see my private message.