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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Even if chatting is like the phone companies, when an agent takes over you, it's all about seconds.
They are very professional and know what they have to do!
Congratulations!
Date of experience: June 4, 2018
Although this company pretends to be based in New York, it is an israeli company.
And israeli company, means israeli level of service, which is very low from my experience, the main problem being the lack of communication and professionnalism.
AVOID AT ALL COST if you can.
Never leave money on your account and be prepare to lose your funds at any time if you decide to use this company anyway.
Date of experience: May 3, 2016
Very professional and knowledgeable helped me very well listened to my concerns thanks again. This is customer service at its best I really understood all that was said
Date of experience: December 28, 2018
Payoneer is good service providers for small business and entrepreneurs as via this platform we able to do the transaction securely and on define time.
Date of experience: August 27, 2019
I'm leaving because Payoneer has high maintenance and transaction fees. The app is also has limited functionality - for example I can't manage my account settings there.
Date of experience: August 9, 2018
Great help to solve a problem with payment - this was an error on our end as I thought I had set up a different bank account.
Professional and patient service very much appreciated
Date of experience: January 2, 2019
I was having difficulty setting up an account and finally called in. I should have done that right away because they were of great help. Thank you Anna.
Date of experience: August 8, 2018
You can call their customer service number, speak to a human without waiting long, and have your query answered well. This alone is a reason why I would never ever choose PayPal again.
Date of experience: January 14, 2021
Great customer service experience, the live chat offers one on one feedback with satisfactory answers. I was to communicate my issues and swift responses provided.
Date of experience: June 25, 2018
Simple and quick system to receive and send world payments. Commissions are not high. Registration is well organised. I've received my prepaid card in time.
Date of experience: June 25, 2018
Payoneer is a life saviour for anybody in latin america! Thank you guys, you are one of the main discussion topics when meeting with friends and colleagues.
Date of experience: August 7, 2020
Instant money deposits and withdrawals. Very efficient and effective especially when moving funds globally. I'd take it as my best offshore account at the moment.
Date of experience: January 11, 2019
New to Payoneer. Closed my account after sending business payments to suppliers with no explanation and did not returned the funds sent! Avoid this company... worst service ever...
Date of experience: October 29, 2021
Dear Maria,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are unhappy with Payoneer.
Please be advised that Payoneer is a strictly regulate international business that operates in compliance with the international financial business regulations. Under no circumstances would we detain funds from your cancelled payments.
We would love to check what is the problem that you've faced and what can be done to fix it. Please kindly update you review with your customer ID, and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
Geneva executed her job so professionally, really impressed with Payoneer customer care. Hope the others are just as good and knowledgeable and that this is maintained.
Date of experience: January 14, 2019
Best Performance My issue has been solved. Customer service representative behaviour is very helpful and friendly, Thank you very much for your quick solution.
Date of experience: August 24, 2020
Although i have not started receiving fund into my payoneer account,
But i strongly believe that they make banking and online business easy to do world wide.
Date of experience: January 21, 2019
The representative was very helpful and if i still can't get my direct deposit to work, he gave me everything i need to call back on Monday, unless it is cleared up before that.
Date of experience: July 20, 2018
Hi,
Myself Muhammad Imran Payoneer customer representative are very quick in response to the customer support. I am satisfied now after my payment approval. Thanks again for your help
Date of experience: September 15, 2020
I had a pending payment request lately. It takes time for them to review the files or documents sent. But it resolved quickly when you keep in touch. They are reliable.
Date of experience: February 7, 2019
I had a conversation with the Agent name Paulo, he assists very patiently and guided me step by step for card activation.
Must say Payoneer should have customer service representative like him.
Date of experience: February 6, 2019
Call taken quickly and a very friendly person addressed my questions. Next, within 1 hour (!) I received an e-mail with an invitation to go into detail. Excellent.
Date of experience: February 1, 2019
I had a problem getting money in to my new account with Payoneer. Customer Service sorted it the problem (which was not their fault) quickly and efficiently. Thank you
Date of experience: February 19, 2019
I like payoneer as a free of cost worldwide e-cash service provider. But the minimum transaction and withdraw amount should be same for all users and best if it's reduced to $10.00
Date of experience: October 24, 2020
This company has not customer service at all for any new customers. Find a better payment solution as this one will let you down and affect your business
Date of experience: January 25, 2022
Dear Monir,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your customer ID. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Shelly from the Payoneer team
Please reopen the blocked accounts we are facing so much trouble in getting our payments and more over our payment has been stuck kindly do some thing
Date of experience: August 23, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Jack, I'm sorry you have had a negative feeling about Payoneer. Please see my Provate message toy you.